Crown Eurocars - Service Center

I brought the car, a 2008 Mercedes-Benz SLK 350, to Crown Eurocars, 8302 US Highway 19 N Pinellas Park, to change the tires. All tire pressure sensors were working fine. On February 12, 2012, I went to pic Eurocars, 8302 US Highway 19 N Pinellas Park, to change the tires. All tire pressure sensors were working fine. On February 12, 2012, I went to pick up the car. When I got to the car, the gentleman who brought it told me that the driver's side front wheel was flat, actually completely so I went back to tell the service. Don (service person) and I walked to check the car; he saw it and immediately apologized. He took the car back to the shop and had me wait for another hour or so. He also told me that one of the sensors broke during the process, so at that time, my car had my three original sensors and a new sensor that they had put in. I took the car back home, but in less than 10 minutes, the CSR screen was showing “The Tire Pressure Monitor is Inoperative." When I got home, I called Crown Euro Cars and spoke to Don. He said that the other three sensors are not working, and they need to be changed. Considering that Don is a professional at this matter, and he knows what he is doing, as expected at a dealership, I agreed to bring it back to change the other sensors. It took some time until they got the sensors changed, so on February 21, 2021, Don called me to tell me that the car was ready. I went to the dealership, paid $385.20, picked up the car, and headed back home. Once again, in about ten minutes, “The Tire Pressure Monitor Inoperative” popped up on the screen. I took a picture of the screen and called the dealership again. At this point, Don seems frustrated and says to bring the car back. I drove the car back to the dealership. Don suggested that there might be something else, so they need to check it thoroughly. I called the dealership to find out the status of the car, and Don explained to me that: They did not use Mercedes sensors because they couldn’t find them. They put in the wrong sensors. Sensors come on two different frequencies, and they installed the wrong ones. They were waiting for the correct sensors, when they were installed, he would give me a call. I said to him that the first time it showed the message, it was because you installed the wrong sensor. When I brought the car in, all the sensors were working fine. They admittedly put the wrong sensors, and Don did not argue with me, but at that moment I told him that I should get my money back, the $385.20 that I paid to replace the sensor that did not need to be replaced. It was clear to me that they had mishandled this service. I also told him that I was going to sue you if you didn’t waive the charge. He said that he needed to speak to the manager about that. On March 4, 2024, Don called, he said that he had spoken to the manager, and the manager did not want to waive the charge but was willing to give me store credit after all the sensors were old. Wow, at that moment I thought this does not sound good: It is a 2008 car, so there are so many old parts in it, but we do not change the ones that are in perfectly working condition. The reason you changed them is because you broke mine that was working fine, replaced it with the wrong one, which created the problem. Before suggesting that the other three already installed sensors do not work, you should’ve done some more tests, to find out why the computer is showing that message on the screen. The screen did not show it before, so check your newly installed sensor first. You just realized that you have charged me for a service that was not needed, either for lack of expertise, or other reasons, but still insist on charging me for it. I said to him, I don’t want store credit; I want my money back. Don insisted that the manager did not want to give the money back and asked if I wanted an Uber ride, but at that time I was so disappointed and frustrated, so I asked Don to have someone bring the car to me. So he did. Even today the car has not been fixed, and they refuse to fix a problem they caused. I am never going back. More

Andy, MY Service Advisor and the entire team at Crown Eurocars have been awesome. I moved from Miami and was convinced I wouldn't find an MB dealership as good as Bill Ussery Motors, but I did! Andy ha Eurocars have been awesome. I moved from Miami and was convinced I wouldn't find an MB dealership as good as Bill Ussery Motors, but I did! Andy has serviced 3 of my Mercedes-Benz and I look forward to working with him for years to come. More

DONALD SHELTON, Service Representative is professional, courteous and makes our visits to Crown Mercedes Service go smoothly. We recommend DONALD SHELTON to family, friends and neighbors. We were in for courteous and makes our visits to Crown Mercedes Service go smoothly. We recommend DONALD SHELTON to family, friends and neighbors. We were in for Service on our 2021 GLE350 on Tuesday, June 27th. We rate Donald Shelton Excellent. He takes time to explain what is being done for your vehicle and follows up when it is finished. We give credit to his manager, Frank Caporicci who took times to greet us and talk with us for a few minutes. This is a very well-run Service Department. We are longtime customers of Crown Mercedes and would not go anywhere else for our Service needs or for our next new Mercedes Benz. See DONALD SHELTON in the Service Department. Carlos greeted us on our way in and many other employees were all professional, we just don't have everyone's names. WE ARE VERY PLEASED CUSTOMERS. Phyllis & Mike St. Pete Beach, Florida More