Crown Eurocars

I wanted to take a few moments to make a few follow-up comments on a recent purchase I made at Crown. Several weeks ago I purchased a SLK280 for my wife's birthday. It was a great experience and I walked comments on a recent purchase I made at Crown. Several weeks ago I purchased a SLK280 for my wife's birthday. It was a great experience and I walked away very satisfied with the deal    and the service i received. In addition, Crown generously offered to store the car (at no charge) until it was time for it to be delivered to my home about 400 miles away. Al Kirschbaum, (Al) made all the arrangements for shipping, and I didn't have to "lift a finger" other than to give him an address.  Well, that quickly became a problem in that coordination of a surprise delivery of a car with me being out of town was proving to be "difficult" at best. I Decided to "change the plan" at the last moment" and travel to Tampa with my wife to pick the car up. Al didn't blink an eye after I effectively 'trashed' his efforts to ship the car to my home. Instead, he arranged for the most wonderful birthday surprise for my wife that I could have asked for, .....  but I didn't ask! He took the initiative that delivered well beyond my expectation. Let me tell you just a little bit about it. I asked my wife to fly to Tampa for a weekend to visit friends and have a relaxing time away for her birthday. I figured I would "swing' by the dealership and surprise her with the car. Good eh? Well Al had a different plan. I called him prior to boarding the flight to tell him of my arrival time and he informed me of what he had planned. He and his co-workers took the time to decorate the car with birthday balloons, ribbons, stuffed animals, roses (2 dozen), lettering, and a huge personalized card. (I wish you could see the pictures they took for us). To say the least my wife was totally surprised, (as was I), and a bit overwhelmed to put it mildly! She loved every moment of the event. (Even the car). And it was a great event. I would tell anyone considering the purchase of a car to consider buying from Crown simply because the people there enjoy delivering customer satisfaction. Their desire to delight beyond expectation is real, and It is obviously the culture at Crown. Al is the best example of the many people we met there that makeup that "Crown Culture". We are very happy, and we are looking forward to when it is time for us to buy our next car. Oh, and even if you don't have a special event like a birthday, you may want to ask for Al, There's no doubt in my mind that it will become a special and enjoyable experience.     More

As the internet sales manager, Nicole made our purchase very easy. She responded to my requests quickly and with great prices. She respected my wishes to not be contacted by phone. I felt she was really very easy. She responded to my requests quickly and with great prices. She respected my wishes to not be contacted by phone. I felt she was really working for us. She was able to put us in the car we wanted. She was so helpful and knowledgeable. I would definately recommend her and the dealership to everyone! More

Nicole Quezada is extremely responsive, provided detailed answers to all questions posed and treated me fairly, respectfully and honestly. I have already recommended Nicole and Crown to my coworkers and fri answers to all questions posed and treated me fairly, respectfully and honestly. I have already recommended Nicole and Crown to my coworkers and friends due to this experience. This car buying experience was great and we will definitely be repeat customers. More

Mrs Quezada, without a doubt, went above and beyond the normal dealership sales responsibilities. In my many years and experiences dealing with all the negatives associated with car sales representatives, normal dealership sales responsibilities. In my many years and experiences dealing with all the negatives associated with car sales representatives, Mrs Quezada is the model of which all sales representatives should be measured. She is truly a professional, extremely knowledgable and went the extra mile to assist. Her abilities amounted to a considerable savings regarding the purchase price and an upgraded vehicle which was more than I originally considered, Crown Eurocars certainly will have all my future business and my highest recommendations. More

Nicole Quezada was our salesperson from a prior purchase, and we returned to her after shopping a new purchase around several dealers. Our experience with some other dealers was rather negative, but we had n and we returned to her after shopping a new purchase around several dealers. Our experience with some other dealers was rather negative, but we had no problems with Nicole. She was polite and HONEST, two qualities not all car salespersons have. We would buy from Nicole again. More

After finding the perfect car online located at Crown Eurocars in St. Petwersburg, I called the listed number and asked for Al. My greeting was warm and friendly and his attitude expressed a real willin Eurocars in St. Petwersburg, I called the listed number and asked for Al. My greeting was warm and friendly and his attitude expressed a real willingness to help me get acquainted with him professionally as well as the car. He personally inspected the vehicle with me on the other end of the phone and fully answered all of my questions and concerns about this car. we talked price with great detail and soon came to agreement as I was truly comfortable with his honesty and representation of his company and product. He would pick me up at the airport in Tampa, any day, any time, he said,to get to his office to complete this transaction, and even offered to return me to the airport if I decided after a personal inspection not to buy. As it worked out, I was unable to purchase this car because my dog "Molly" was vicously attacked by two huge dogs and is currently in the vet hospital in Raleigh, NC, where she is receiving round the clock care at considerable expense, deeply depleting my money reserves to the point that I felt I could not extend financially to purchase this car. Thats when I really got to know Al Kirschbaum! Unlike most other sales people that I have dealt with during my adult life,Al was onboard with my situation in a way that showed he is truly a fine person. He personally took charge of making sure my deposit was properyl credited back to me, and even after all the dealings were closed, called to see how our pet was getting along. Al is an example of a true professional and is the one to contact for transactions at Crown Eurocars. Thanks again Al. Dan Riegle More

I contacted Crown via email to inquire about several Mercedes SUVs. Nicole Quezada, internet sales manager, returned my contact promptly and followed with a phone call within about 30 minutes. She quest Mercedes SUVs. Nicole Quezada, internet sales manager, returned my contact promptly and followed with a phone call within about 30 minutes. She questioned me about my preferences, driving habits, etc. and after getting these details, she offered a lease product that perfectly suited my needs. The product had not been offered by the two other Mercedes dealerships I had contacted. But for her efforts, I would not have discovered this unusual lease offer. I felt that she made the extra effort to determine her customer's goals and match her product accordingly. Following my acceptance, the closing process was quick & easy. Nicole even followed up when I had warranty questions following the lease closing. It was my easiest vehicle acquisition. More

Just a few comments on my experience with Al Kirschbaum at Crown. I spent months shopping on the internet for a car for my wife’s birthday. Not being a “car person”, I can tell you that it is very intimida at Crown. I spent months shopping on the internet for a car for my wife’s birthday. Not being a “car person”, I can tell you that it is very intimidating. (Maybe more intimidating than going into the dealerships). I dealt with many people via phone and email and the options quickly became overwhelming. However, I was lucky enough to become engaged with Al Kirschbaum at Crown Eurocars in Saint Petersburg Florida. Al made all the difference in the world for me. He took a “no pressure, and educational” approach that fit me perfectly. He made himself available where others did not bother to return a phone call or email. After making my decision, (or at least narrowing it down), I found the service to be exceptional. Al and the people at Crown were expert at handling the details of the transaction to my specifications. All I had to do was come into the dealership, inspect the car, (Which was in perfect condition as Al described), and sign the papers. They even took the time to pick me up at the airport and deliver me back in time to make my flight home. In addition to that, Al was extremely diligent in handling the details for shipping the car to me after the sale. I could not have asked for better service. If someone were to ask me; would I purchase a car from Crown again? – Yes. Would I work with Al again? – Yes. And finally, am I happy with my experience at Crown? – Yes! I would definitely recommend them to any of my friends. More

I have purchased a lot of autos in my life and wanted to report that this dealer and especially Al Kirschbaum provided me with the best service I have ever experienced. I will not buy a car from another report that this dealer and especially Al Kirschbaum provided me with the best service I have ever experienced. I will not buy a car from another dealer.........ever! If service matter to you then this is the dealler you should work with. To Al and the team at Crown......thanks for everything! More

From my initial phone query to the final signature, Rick was terrific. Friendly, respectful, helpful and he kept his word about the price quoted on the phone even when it turned out to be erroneous. It was was terrific. Friendly, respectful, helpful and he kept his word about the price quoted on the phone even when it turned out to be erroneous. It was a pleasanty experience from start to finish! I'll definitely check back when it's time for our next car, and I'll happily recommend Rick and Crown to anyone I know who is in the market. More