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Crown Eurocars

Pinellas Park, FL

4.9
3,474 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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8302 US Hwy 19 N.

Pinellas Park, FL

33781

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Showing 3,474 reviews

February 13, 2011

Sales rep is very professional and played no gimmics. He worked out the deal with professional manner. Lack of space and facilities in the dealership but provided reasonable service. Overall expreince is Ok More

by gamini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Livernois
February 09, 2011

Both Matt Teneja and Paul Livernois made a car buying experience actually enjoyable. They were both very knowledgeable and helpful in the process. They found the very car I was looking for. They came thr More

by mcdotti1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Teneja and Paul Livernois
Feb 09, 2011 -

Crown Eurocars responded

Dear Ms. McCourt, Thank you for your very kind review. We are delighted to hear that with our exceptional customer service, you now have the very Mercedes you were looking for! Congratulations! We look forward to seeing you again when your new car is ready for its first service! Sincerely, Your Friends at Crown Eurocars

February 07, 2011

I arrived at the dealership on 01/18/2011 at 12pm to meet with Paul Livernois. The first thing he did after greeting me in a very gracious manner was to apologize for any inconvenience do to remodeling of th More

by garymaasch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Livernois & Larry Bearnarth
Feb 07, 2011 -

Crown Eurocars responded

Dear garymaasch, Thank you for your very kind review. We are delighted that your Mercedes Benz purchase experience was exceptional! We look forward to seeing you again when your new car is ready for its first service! Enjoy~ Your Friends at Crown Eurocars

February 05, 2011

It's always a pleasure to work with Nicole Quezada. This is the second vehicle that I have purchased through her. I have found her to listen carefully to what I have said to her and she has done an excelle More

by rmbarn01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Quezada
Feb 07, 2011 -

Crown Eurocars responded

Dear rmbarn01, Thank you for your very kind review. We are delighted to hear that we were able to help you find just the right vehicle! We look forward to working with you again in the future. Sincerely, Your Friends at Crown Eurocars

January 10, 2011

This is the 3rd vehicle I have leased thru Crown Eurocars. There are many reasons I keep coming back to Crown. Reputation, service and friendly staff are a few of the reasons. They have always de More

by bstang07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Livernois
Jan 10, 2011 -

Crown Eurocars responded

Dear bstang07, Thank you for your time and feedback. We are delighted to hear that our exceptional service has brought you back to Crown time and time again! We look forward to seeing you again when your new C300 is ready for its first service! Sincerely, Your Friends at Crown Eurocars

January 04, 2011

I This is my first experience buying a mercedes and thus far it has been a very horrible experience. Initially we met with Jason Dees to find out more about mercedes. He had someone physically appraise my More

by mlp29
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Dees, Kevin Roberts
Jan 18, 2011 -

Crown Eurocars responded

Messages - Add A New Message Your Messages Reviewer Messages New Messages Crown Eurocars wrote on 1/4/2011 6:06:32 PM: Dear mlp29, Thank you for taking the time to share your experience with us. We appreciate hearing from our customers, as their comments only help us to improve. The issue that you have referred to has been brought to management’s attention. We apologize for any inconvenience that the circumstances may have caused you. You will be contacted once your issue has been further reviewed. Once again, we thank you and value your input. Sincerely, Crown Eurocars -------------------------------------------------------------------------------- (Reviewer has read this message) Crown Eurocars wrote on 1/7/2011 2:37:27 PM: Dear mlp29, Thank you again for your time and feedback. We would like to invite you back in to our store to discuss these matters with you personally. Please call me at your earliest convenience so that we may arrange for a time that is convenient for everyone. My direct line number is: 727-329-3971. Sincerely, Larry Casto General Manager Crown Eurocars -------------------------------------------------------------------------------- (Reviewer has read this message) Crown Eurocars wrote on 1/10/2011 10:40:24 AM: Mr. and Mrs. Patel, I am still anxious to hear from you so we can all sit down and go over your concerns. We are troubled that you are not happy with your experience with us. My direct dial number is 727-329-3071. Sincerely, Larry Casto General Manager Crown Eurocars -------------------------------------------------------------------------------- (Reviewer has read this message) mlp29 wrote on 1/10/2011 9:03:05 PM: Thank you Larry. I will contact you tomorrow after work! M. Patel -------------------------------------------------------------------------------- (Reviewer has read this message) Crown Eurocars wrote on 1/17/2011 4:17:46 PM: Mrs. Patel, Thank you for taking your valuable time and allowing my Mercedes Benz New Car Manager, Jason Good, Kevin Roberts, and me, personally address your concerns. It was fantastic meeting you and I hope you now feel better about your experience with us. I also hope you know how important it is to us that you are happy and feel great about your Mercedes Benz purchase. Again my thanks, Larry Casto General Manager Crown Eurocars -------------------------------------------------------------------------------- (Reviewer has read this message) mlp29 wrote on 1/17/2011 5:23:57 PM: Larry, I appreciate you and your colleagues meeting with me. I do feel better about the experience, and now can look forward to future interactions with crown eurocars. Thanks Again, M. Patel -------------------------------------------------------------------------------- (Reviewer has read this message)

Apr 11, 2011 -

Crown Eurocars responded

mlp29 wrote on 4/11/2011 3:35:37 PM: Larry, I wanted to take the time to thank you for your professionalism regarding my recent visit to the crown service department for my flat tire. I appreciated it very much. MP -------------------------------------------------------------------------------- (Reviewer has read this message) Crown Eurocars wrote on 4/11/2011 5:32:36 PM: Mrs. Patel, Still trying to make you feel like part of the family !! You are very welcome! Sincerely, Larry Casto General Manager Crown Eurocars --------------------------------------------------------------------------------

January 03, 2011

I use to go to Mercedes Benz of Tampa Bay. They are rude and are a rip off. A friend of mine referred me to Crown Eurocars, I couldn't be happier. They are honest, friendly, informative, and the best serv More

by snsanford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Potter, Tom Potter
Jan 05, 2011 -

Crown Eurocars responded

Dear snsanford, Thank you for your time and feedback. We are so pleased to hear that our exceptional service is worth the drive over the bridge for you! We look forward to seeing you again when your CLS AMG is ready for its next service. Sincerely, Your Friends at Crown Eurocars

December 29, 2010

The Jaguar Service Department has always been superior in recommending service and taking care of both of my Jaguars. Ms. Karen Cavanaugh is professional and attentive to dianosing and seeing that all req More

by mudmarine3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karen Cavanaugh
Dec 30, 2010 -

Crown Eurocars responded

Dear mudmarine3, Thank you for your time and feedback. We are delighted to hear that our exceptional service keeps you coming back for service on both your Jaguars! We look forward to seeing you again for your next vehicle service. Sincerely, Your Friends at Crown Eurocars

December 06, 2010

This purchase was my very first Mercedes buy, and as such, I was determined to get all my questions answered and feel confortable making the final decision to buy without sales pressure. Nicloe is an ex More

by Abdoulie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Quezada
Dec 07, 2010 -

Crown Eurocars responded

Dear Abdoulie, Congratulations on your first Mercedes Benz purchase! We are delighted to hear that our exception customer service helped you make your final decision easier. We look forward to seeing you again when your new MB is ready for its first service! Sincerely, Your Friends at Crown Eurocars

December 03, 2010

Nicole was very friendly, helpful, knowledgeable, responsive, and patient. She answered all my questions and offered useful suggestions. She was straightforward, without secrets or hidden agendas. Sh More

by woolleyj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole Quezada, Kevin Roberts, Kevin Roberts
Dec 06, 2010 -

Crown Eurocars responded

Dear woolleyj, Thank you for your time and feedback. We are delighted to hear that we were able to make your vehicle buying experience so positive! ~Congratulations! We look forward to seeing you again when your new car is ready for its first service! Sincerely, Your Friends at Crown Eurocars

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