Crown Eurocars

My wife decided her to trade her SLK for something larger so we began looking at 2010 or 2011 C300's. The first dealer we visited in the Tampa Bay area had only a few 2010's left and offered to ship one in so we began looking at 2010 or 2011 C300's. The first dealer we visited in the Tampa Bay area had only a few 2010's left and offered to ship one in from outside Tampa. They never indicated that deals were available on a 2011 model and charged my credit card $2000 to bring the car in to Tampa. The next day they called to inform us that the car was not available so I requested a refund - two weeks later I am still waiting!! In the meantime, I went online and requested a quote from Crown on a 2010 or 2011 C300. Nicole responded and we were able to get together on the telephone and set up an appointment for the next day. My wife and I found her to be the exact opposite of the previous dealership, that is, she was helpful, friendly, very knowledgeable (did not need a manager hovering over her shoulder),and above all I believe honest. I have purchased many new and used cars over my lifetime but this was without a doubt the best experience I have ever had with a car dealership, thanks in total to Nicole. More

I went to Crown EuroCars with a friend who was getting service on his Jaguar. He kept telling me about how well he had been treated by Al Kirschbaum who sold him his car. I wanted to test drive a Merced service on his Jaguar. He kept telling me about how well he had been treated by Al Kirschbaum who sold him his car. I wanted to test drive a Mercedes S 550 so he introduced me to Al. Al is a consumate professional. It takes a special person to sell high line merchandise to people who have discretionalry funds to purchase anything they want. Al is that person. I had followed S 550s and S 600s on the internet for about a month after the test drive as I was sold on the car being what I wanted. I made a couple internet inquiries to other dealerships in different parts of the country as there are not a lot of cars to choose from when you are talking Mercedes flag ship S Series. I was surprised and appalled by the treatment I received. I wondered if they had recruited these "salesmen" from K Mart or 7/11. They were rude, had poor communication skills and were downright unpleasant. I finally realized professional salesmanship and service after the sale are the most important things to look for, especially when making such a substantial purchase. Al was a gentleman, never pressuring me, but gently guiding me through the sale and the maze of paperwork associated with an automobile pruchase. I can honestly say this is the first time in 40 years of buying cars I left the dealership with no second thoughts about the car I had purchased. I felt confident I had made the right choice of both the car I purchsed and the saleman I chose. Al Kirschbaum assured he would give me the same execeptional care after the sale as he had during the sales process. He is a man of his word and has already followed up to make sure everything is going well and to provide answers if I have any questions about the car. Al is the man to see if you want a great deal, courteous and professional service and someone who will be around and available to assist you after the sale. I have owned the car for a few weeks now and noticed a rattle from a loose part in the interior. I called Al, and true to his word of service after the sale, he asked me when I wanted to come in to the dealership, rather than passing me off to the service department. When I arrived at the dealership he personally took me to the srevice department and introduced me to the service writer. He then made me feel comfortable in the lounge while my car was repaired. When the car was repaired he accompanied me to the service area to assure the problem was fixed. I have owned a number of high line cars before, but this is the first time I have felt the salesman really valued my busness and was indeed interested in providing service after the sale. Crown Eurocars and Al Kirschbaum have treated me better than any other dealer I have dealt with in the 40 years I have been buying cars. Their showroom and waiting area are second to none. What other dealership do you know of that has gourmet coffee and pastries in their waiting room? Even the rest rooms look like those you would find in a fine home. I truely feel like I am dealing with a friend rather than a salesman when I talk to Al. I think he has spoiled me for any other dealership and I will have to remain his customer for life. Lucky for me he sells Mercedes. The car has exceeded my expectations as has Al's treatment of me. For the first time I feel the quality of the salesman has been on the same level as the quality of the car I have purchased. That is really saying something when you consider I bought a Mercedes S 550, the flagship of the Mercedes line. More

I wanted to take a few moments to make a few follow-up comments on a recent purchase I made at Crown. Several weeks ago I purchased a SLK280 for my wife's birthday. It was a great experience and I walked comments on a recent purchase I made at Crown. Several weeks ago I purchased a SLK280 for my wife's birthday. It was a great experience and I walked away very satisfied with the deal    and the service i received. In addition, Crown generously offered to store the car (at no charge) until it was time for it to be delivered to my home about 400 miles away. Al Kirschbaum, (Al) made all the arrangements for shipping, and I didn't have to "lift a finger" other than to give him an address.  Well, that quickly became a problem in that coordination of a surprise delivery of a car with me being out of town was proving to be "difficult" at best. I Decided to "change the plan" at the last moment" and travel to Tampa with my wife to pick the car up. Al didn't blink an eye after I effectively 'trashed' his efforts to ship the car to my home. Instead, he arranged for the most wonderful birthday surprise for my wife that I could have asked for, .....  but I didn't ask! He took the initiative that delivered well beyond my expectation. Let me tell you just a little bit about it. I asked my wife to fly to Tampa for a weekend to visit friends and have a relaxing time away for her birthday. I figured I would "swing' by the dealership and surprise her with the car. Good eh? Well Al had a different plan. I called him prior to boarding the flight to tell him of my arrival time and he informed me of what he had planned. He and his co-workers took the time to decorate the car with birthday balloons, ribbons, stuffed animals, roses (2 dozen), lettering, and a huge personalized card. (I wish you could see the pictures they took for us). To say the least my wife was totally surprised, (as was I), and a bit overwhelmed to put it mildly! She loved every moment of the event. (Even the car). And it was a great event. I would tell anyone considering the purchase of a car to consider buying from Crown simply because the people there enjoy delivering customer satisfaction. Their desire to delight beyond expectation is real, and It is obviously the culture at Crown. Al is the best example of the many people we met there that makeup that "Crown Culture". We are very happy, and we are looking forward to when it is time for us to buy our next car. Oh, and even if you don't have a special event like a birthday, you may want to ask for Al, There's no doubt in my mind that it will become a special and enjoyable experience.     More

As the internet sales manager, Nicole made our purchase very easy. She responded to my requests quickly and with great prices. She respected my wishes to not be contacted by phone. I felt she was really very easy. She responded to my requests quickly and with great prices. She respected my wishes to not be contacted by phone. I felt she was really working for us. She was able to put us in the car we wanted. She was so helpful and knowledgeable. I would definately recommend her and the dealership to everyone! More

Nicole Quezada is extremely responsive, provided detailed answers to all questions posed and treated me fairly, respectfully and honestly. I have already recommended Nicole and Crown to my coworkers and fri answers to all questions posed and treated me fairly, respectfully and honestly. I have already recommended Nicole and Crown to my coworkers and friends due to this experience. This car buying experience was great and we will definitely be repeat customers. More

Mrs Quezada, without a doubt, went above and beyond the normal dealership sales responsibilities. In my many years and experiences dealing with all the negatives associated with car sales representatives, normal dealership sales responsibilities. In my many years and experiences dealing with all the negatives associated with car sales representatives, Mrs Quezada is the model of which all sales representatives should be measured. She is truly a professional, extremely knowledgable and went the extra mile to assist. Her abilities amounted to a considerable savings regarding the purchase price and an upgraded vehicle which was more than I originally considered, Crown Eurocars certainly will have all my future business and my highest recommendations. More

Nicole Quezada was our salesperson from a prior purchase, and we returned to her after shopping a new purchase around several dealers. Our experience with some other dealers was rather negative, but we had n and we returned to her after shopping a new purchase around several dealers. Our experience with some other dealers was rather negative, but we had no problems with Nicole. She was polite and HONEST, two qualities not all car salespersons have. We would buy from Nicole again. More

After finding the perfect car online located at Crown Eurocars in St. Petwersburg, I called the listed number and asked for Al. My greeting was warm and friendly and his attitude expressed a real willin Eurocars in St. Petwersburg, I called the listed number and asked for Al. My greeting was warm and friendly and his attitude expressed a real willingness to help me get acquainted with him professionally as well as the car. He personally inspected the vehicle with me on the other end of the phone and fully answered all of my questions and concerns about this car. we talked price with great detail and soon came to agreement as I was truly comfortable with his honesty and representation of his company and product. He would pick me up at the airport in Tampa, any day, any time, he said,to get to his office to complete this transaction, and even offered to return me to the airport if I decided after a personal inspection not to buy. As it worked out, I was unable to purchase this car because my dog "Molly" was vicously attacked by two huge dogs and is currently in the vet hospital in Raleigh, NC, where she is receiving round the clock care at considerable expense, deeply depleting my money reserves to the point that I felt I could not extend financially to purchase this car. Thats when I really got to know Al Kirschbaum! Unlike most other sales people that I have dealt with during my adult life,Al was onboard with my situation in a way that showed he is truly a fine person. He personally took charge of making sure my deposit was properyl credited back to me, and even after all the dealings were closed, called to see how our pet was getting along. Al is an example of a true professional and is the one to contact for transactions at Crown Eurocars. Thanks again Al. Dan Riegle More

I contacted Crown via email to inquire about several Mercedes SUVs. Nicole Quezada, internet sales manager, returned my contact promptly and followed with a phone call within about 30 minutes. She quest Mercedes SUVs. Nicole Quezada, internet sales manager, returned my contact promptly and followed with a phone call within about 30 minutes. She questioned me about my preferences, driving habits, etc. and after getting these details, she offered a lease product that perfectly suited my needs. The product had not been offered by the two other Mercedes dealerships I had contacted. But for her efforts, I would not have discovered this unusual lease offer. I felt that she made the extra effort to determine her customer's goals and match her product accordingly. Following my acceptance, the closing process was quick & easy. Nicole even followed up when I had warranty questions following the lease closing. It was my easiest vehicle acquisition. More

Just a few comments on my experience with Al Kirschbaum at Crown. I spent months shopping on the internet for a car for my wife’s birthday. Not being a “car person”, I can tell you that it is very intimida at Crown. I spent months shopping on the internet for a car for my wife’s birthday. Not being a “car person”, I can tell you that it is very intimidating. (Maybe more intimidating than going into the dealerships). I dealt with many people via phone and email and the options quickly became overwhelming. However, I was lucky enough to become engaged with Al Kirschbaum at Crown Eurocars in Saint Petersburg Florida. Al made all the difference in the world for me. He took a “no pressure, and educational” approach that fit me perfectly. He made himself available where others did not bother to return a phone call or email. After making my decision, (or at least narrowing it down), I found the service to be exceptional. Al and the people at Crown were expert at handling the details of the transaction to my specifications. All I had to do was come into the dealership, inspect the car, (Which was in perfect condition as Al described), and sign the papers. They even took the time to pick me up at the airport and deliver me back in time to make my flight home. In addition to that, Al was extremely diligent in handling the details for shipping the car to me after the sale. I could not have asked for better service. If someone were to ask me; would I purchase a car from Crown again? – Yes. Would I work with Al again? – Yes. And finally, am I happy with my experience at Crown? – Yes! I would definitely recommend them to any of my friends. More