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Crown Eurocars

Pinellas Park, FL

Overview
Employees
Reviews
Vehicles
4.9
3,378 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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8302 US Hwy 19 N.

Pinellas Park, FL

33781

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Showing 3,378 reviews

January 02, 2024

Nicholas Gutierrez was excellent and helpful with my new GLS purchase. Helped me find the car I wanted and made my purchase very easy! Extremely happy! More

by Dongmei
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Gutierrez
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Jan 04, 2024 -

Crown Eurocars responded

Dongmei, Providing stellar service is so important to us here at Crown Eurocars and we are glad that Nicholas's efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that he was excellent and helpful. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you. Congratulations on your new Mercedes-Benz GLS- behalf of the entire team!

December 22, 2023

Purchased a vehicle from Crown Eurocars in Pinellas Park today. Jazmin Rodriguez, Sales Consultant, is a real gem. Such a pleasure doing business with her as well as Greg Ulm (go Eagles) & Marc Israel. I More

by fredi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Israel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Ulm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jazmin Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 28, 2023 -

Crown Eurocars responded

Fredi, We greatly appreciate you for leaving Jazmin, Greg and Marc this phenomenal review and recommendation! We are honored to have had the opportunity to work with you and we are glad that they could provide you with top notch service. We are delighted to know that they were such a pleasure to do business with. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Crown Eurocars team!

November 01, 2023

Terrible, schiesters, bait and switch, no problem to lie to you, false advertising, and false information about equipment More

by Kbcatering
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Karl-Eric Rigaud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Bellemare
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October 30, 2023

Jim made purchasing my Sprinter a breeze. His knowledge of the vehicle and customer service is unbeatable. From the moment we started the process to driving away he was full service. More

by patredmo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Smith
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October 21, 2023

Jim Smith #1 Sprinter Dealer in the USA! !! Professional, intelligent, attentive, extremely knowledgeable. That's how Mercedes customer service should look like. Thank you, Jim! I would rec More

by Dmitriy
Recommend Dealer
Yes
Employees Worked With
Jim Smith
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July 08, 2023

Andy, MY Service Advisor and the entire team at Crown Eurocars have been awesome. I moved from Miami and was convinced I wouldn't find an MB dealership as good as Bill Ussery Motors, but I did! Andy ha More

by Nicole W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Mrasz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 02, 2023

DONALD SHELTON, Service Representative is professional, courteous and makes our visits to Crown Mercedes Service go smoothly. We recommend DONALD SHELTON to family, friends and neighbors. We were in for More

by Weber, M&P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Caporicci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023

Well, dropped my car off because of a recall with the brake booster and they ended up breaking the car even worse. They keep saying the car was towed to them….well the brakes went out! They wanted me to More

by Lsjc1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Caporicci
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Giordano
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May 26, 2023 -

Crown Eurocars responded

We disagree and are disappointed with your characterization of the events that took place with your Mercedes Benz at our facility. You brought your car in for the SBC hydraulic brake unit not functioning, which carries a 25-year extended warranty from Mercedes-Benz. Although this part still has coverage, the independent mechanical shop misdiagnosed it, which advised you to bring the vehicle to us. We discovered that the issue was a failed fuse box, which was unavailable at the time. So we suggested finding a replacement on eBay, and you insisted on having us repair the vehicle. So we went ahead and installed a used part as you demanded, with the understanding that there was no guarantee of its reliability. After picking up your car, you returned shortly after with a power draw, convertible top issue, and other non-related concerns, then demanded that everything on the car be fixed for free. Unfortunately, due to the age of your vehicle (20 years old) and the fact that it was towed in and not working at the time of service, it is difficult to determine what was working and what was not before its arrival. So we did our best to address the issues you raised, but we cannot fix everything wrong with your vehicle for free. Our description of those events is exactly what took place. As a gesture of goodwill, we provided you with a loaner car for the entire time your vehicle was in service free of charge. Unfortunately, you refused to return the loaner car, which we had to retrieve. Please call me directly if you want to discuss the matter further. We appreciate you bringing your Mercedes Benz to us, and I hope this overview provides some needed clarity. Respectfully, Dan Morris General Manager

May 16, 2023

Great experience with Jim . Knowledgeable and vary experience lt was very helpful, great guy, Thank you Jim More

by czechlionconst
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Smith
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May 15, 2023

Jim, is a Sprinter Guru! He made the buying experience easy and stress free. Straight forward, honest and knowledgeable. I recommend him 100% for anything Sprinter related. More

by MikeG63
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Smith
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