Crown Dodge Chrysler Jeep RAM

Excellent Experience We recently purchased a Grand Cherokee from Crown Dodge and although we knew what we were looking for, the service we received from Steve Ontiveros wa We recently purchased a Grand Cherokee from Crown Dodge and although we knew what we were looking for, the service we received from Steve Ontiveros was excellent. He made the experience pleasant and has since followed up on the sale a couple of times to ensure our satisfaction with the car. We could not be happier with the experience and highly recommend Steve. More

Best service I've had in awhile The fantastic customer service started the second I arived. Then the mechanic listend to everything I had to say about what I had done to resolve the The fantastic customer service started the second I arived. Then the mechanic listend to everything I had to say about what I had done to resolve the issue already and what I believed would fix it. They gave me an accurate time frame and price. In the end it was exactly what I said and that's what they did. They didn't try to tell me I needed other services, which is something I hear a lot being a woman. If there is ever another problem I can't fix alone, I will be back to Crown Dodge in a heart beat! More

First Time Buyer... New Car I recently visited Crown Dodge Chrysler Jeep RAM Ventura, and was welcomed by Servando Gamez. I was interested in checking out the Jeep Patriots, and I recently visited Crown Dodge Chrysler Jeep RAM Ventura, and was welcomed by Servando Gamez. I was interested in checking out the Jeep Patriots, and he showed me around and asked me what I was interested in. He went down through all the Patriots looking for what I wanted, and found one that was very close. He introduced us to Marco Pinzon who further helped us, and took us on a test drive. We went back to his office to further discuss pricing. After going back and forth, after agreeing to a price and payment, we went back to financing with Joe Bassam who filled out our paperwork and finalized the deal. Servando came back to us and led me back to my new Jeep Patriot. He helped me set up my Uconnect for hands free calling bluetooth. He showed me around the car a little more, pointed out some features. I had a great experience with Crown Dodge and their staff, and they helped me with getting my First New car. I'd recommend working with Servando Gamez, Marco Pinzon and Joe Bassam, good guys More

Great Experience!! I recently went to Crown Dodge Chrysler Jeep searching for a used 300 Chrysler and was greeted by Abraham Gonzalez. I didn't find a used car that I li I recently went to Crown Dodge Chrysler Jeep searching for a used 300 Chrysler and was greeted by Abraham Gonzalez. I didn't find a used car that I liked but he showed me the special he had on the new ones. I didn't buy one because they didn't have the color I liked but I really liked the customer service I received. I'm still working with him and he is trying to locate the car for me and I'm really happy. I definitely would recommend anybody in search of a car to go to Crown Dodge to see Abraham Gonzalez. More

Dart Girl I visited 3 dealerships before I went to Crown Dodge and was help by Steve. He was friendly and welcomed me to the dealership. I told him that I was I visited 3 dealerships before I went to Crown Dodge and was help by Steve. He was friendly and welcomed me to the dealership. I told him that I was looking for a gas saver. He showed me the Dodge Dart and I instantly fell for it. He explained features of the car I wouldn't even have thought asking about. He really took his time and I didn't feel pressed to buy. Overall great experience I must say. Well now that I have a Dart and received such great service this is just a little piece to say thank you. Anyone in the market for a gas saver or a honest salesman go talk to Steve he's the best in my book. More

Charger RT B back 4 ya! Walked in to Crown Dodge passin through to just look at a Charger RT. I was met by Steve a very up beat guy. Steve was knowledgable enough to make me Walked in to Crown Dodge passin through to just look at a Charger RT. I was met by Steve a very up beat guy. Steve was knowledgable enough to make me want the Charger even more. Unfortenetly I have some things to work on till I can qualify. The whole process with Steve was painless. He took his time and didn't push me to buy. There's no doubt when I'm ready I'll be back to see Steve and I recommend anyone to do the same. Thanks SteveO... More

Great Service Great and courteous service, definitely will recommend to all my friends and family. If anyone is looking to buy go talk to these guys!! John Ybarra Great and courteous service, definitely will recommend to all my friends and family. If anyone is looking to buy go talk to these guys!! John Ybarra was my sales men and he was very helpful!! More

Dakota truck I was able to get a good deal and APR rate on a truck I've been wanting to get. Steve was able to get me a reasonable price and wasn't so pushy like o I was able to get a good deal and APR rate on a truck I've been wanting to get. Steve was able to get me a reasonable price and wasn't so pushy like other dealers I've encountered. After talking to other dealerships, Crown seemed to have the better service. On my return, I should be driving outta there soon with a new Dakota truck. More

WHAT A HORRIBLE EXPERIENCE. STAY AWAY FROM THIS DEALER !!! WHAT A HORRIBLE BUSINESS!!! I inquired about a vehicle purchase a week ago. In the contact form, I specified that all communication was to take plac WHAT A HORRIBLE BUSINESS!!! I inquired about a vehicle purchase a week ago. In the contact form, I specified that all communication was to take place via email because I didn't want to deal with the never-ending calls and harassment. They started calling me within four hours of the request. They never replied by e-mail as instructed. I went as far as to call back once and told them not to call. The on-going harassment by telephone continued. The on-going harassment was so bad that I had to stop my work day. Go outside, call them back where I was greeted by "Mike." I told him that they were previously told NOT to call back again and they had violated that demand. "Mike" proceeded to call me ann "xxx-hole" and hung up on me. I don't know about you... but I refuse to deal with that type of business. STAY AWAY and buy your vehicles elsewhere. I know I won't be buying any vehicles from CROWN DODGE. More

Update to my review below: Service center called and fixed the dent in my door. Dave Weber is a class act and very personable and knows how to provide great customer service. So all in all, I would go fixed the dent in my door. Dave Weber is a class act and very personable and knows how to provide great customer service. So all in all, I would go back and use the service center again. One rude person doesn't represent the entire dealership. Stay away from the service department! They are slow, rude, lack customer service skills. After I spend close to $40,000 on a car from Crown, I was told I'd get 2 years of maintenance. FALSE. You get 4 services, so if you use those up in one year, that's all you get. They call you, hound you, to get go in for service every three months so you can use your services quicker than the 2 years. Also, the courtesy wash is a joke. I ask every time if I will get the courtesy wash, and they say yes. Each time they call me and tell me the car is done, I confirm if the wash was done, they say "Its getting washed as we speak." When I show up, do you think it's washed? Never. FOUR times the same thing happened, and by the time you pick up your car you just want to leave the place and not wait for the wash. MY LAST STRAW was when I took my car in a few weeks ago and it was given back to me damaged all down the side, scraped and dented. The service technician even wrote me a note saying that my car was perfect coming in and that it was damaged at Crown. But, GEORGE says he will review the "cameras" and get back to me. What do you know, the cameras don't show that my car was damaged so they wont fix it. Do you think they'll show me the cameras? Of course not. How can a huge company like Crown not be able to pay out a few hundred to fix a customers car that spent close to 40,000 to buy a car there? Stay away! Go to another Dodge dealership! More