Crown Dodge Chrysler Jeep RAM

Hoping to turn a negative experience around To those interested, this is a review still in process, the final rating and experience will be posted at the conclusion of my discussions with the de To those interested, this is a review still in process, the final rating and experience will be posted at the conclusion of my discussions with the dealership. I am starting with three stars because I see from previous posts that the dealership is making an effort to correct matters with other customers' issues and I would like to give them the benefit of the doubt until I have reason to state otherwise. My issue pertains to my negative experience with the service department, in particular how I was given false information, How after paying $995.00 ransom my car was worse off than how it was when I brought it to them, how no one "had authorization" to address the matter on the Saturday I was there, and how telephone calls the following Monday with the Service Director were fruitless and in my opinion full of cover up. Thank you for reading, I hope I have some positive news to share soon. **(update 8/5)** I'm pleased to share that I have been MORE than fairly taken care of by the dealership. Keep in mind these companies are made up of teams of people, and individuals can make mistakes (I know I've made my share). A company's true character comes out in how they deal with such mistakes, and I can say that in my case, Crown Dodge showed genuine good character when I had the chance to talk to Terry Vasquez, their go to person for having your concerns addressed. If I end up in the market shopping for another car I would prefer to buy here than another dealership, confident in knowing that if for some reason things aren't right, they'll fix it. Good luck to the rest of you More

Got what we were looking for Time to get a new car to replace old faithful. Usually avoid dealing with sales people until I know what I want but I had some questions. I met Diam Time to get a new car to replace old faithful. Usually avoid dealing with sales people until I know what I want but I had some questions. I met Diamond and he was very informative about the cars and features I wanted. He helped me understand the difference between the models and I feel I made the right choice. I really appreciated his help. More

They changed my feelings toward their company In April of 2015, I went to this dealership to lease a truck. The first person, Steve, was helpful and answered all of our questions. When the oppor In April of 2015, I went to this dealership to lease a truck. The first person, Steve, was helpful and answered all of our questions. When the opportunity came up of leasing a second vehicle we were pounced on by the (at that time) Sales Manager. This was long and drawn out, but we ended up with two vehicles. Both were supposed to have blue tooth and prior to leaving we were going to test all of the amenities to make sure all was in working order. We were exhausted from the experience and "believed" that what they represented was what we leased. WRONG. After several phone calls back to Crown Dodge, with no return phone call I was pretty disappointed at the absolute horrible customer service we received. I pretty much wrote them off and let everyone I knew they were not reputable!!!! Two weeks ago, I decided that I was just going to drive the truck back and find out from someone what the heck was going on. I was greeted by a host of sales people, and when I explained my situation the new sales manager came up and immediately pulled my contract and explained to me that, unfortunately, this was not what I actually leased. Steam was coming out of my ears, then he called Warren who is the Director of the service Department. Warren is and was wonderful. While I did not get what I believed I leased, he moved quickly to find a solution to accommodate my needs. I needed to be Hands free for talking on the phone. Again, it's not what I thought I paid for, but the customer service and Warren again, helped with a solution. The former sales manager was either let go or left (no surprise here). I was taking a long trip and made arrangements to have my car serviced and on the day of service I was greeted by two amazing ladies - Birttaney and Isabelle. Bravo for you Crown Dodge for realizing women are customers too. These two ladies know and have lots of information on vehicles, both go to school for auto mechanics and their knowledge is abundant. What a pleasure to work with them!! This review was for my most recent experience, not for my original experience. More

Excellent, trustworthy dealership I love this dealership! I met a guy named diamond who was an excellent car salesman. He knew so much about every car on the lot he was very informativ I love this dealership! I met a guy named diamond who was an excellent car salesman. He knew so much about every car on the lot he was very informative and funny. I will be back this Saturday hopefully to make a purchase with diamond and I can't wait! So glad I was referred to this dealership. More

Hassle free purchase Jorge was excellent to deal with. We found exactly what we wanted and nothing was too much trouble. Would definitely recommend Crown Dodge Ram to an Jorge was excellent to deal with. We found exactly what we wanted and nothing was too much trouble. Would definitely recommend Crown Dodge Ram to anyone else. More

2 lemons from same dealer I bought a 2013 Chrysler 200 and it was a lemon and Chrysler bought it back due to transmission issues. My replace vehicle I purchased from this deale I bought a 2013 Chrysler 200 and it was a lemon and Chrysler bought it back due to transmission issues. My replace vehicle I purchased from this dealer 2015 Jeep Cherokee Latitude had the transmission go out at 6,000 miles bad continues to have transmission issues same as 200. Not good 2 out of 2 are both lemons. More

Buyer beware I went to crown to buy a car on the Internet price thinking it would be an easy process. Come to find out the price includes all incentives and no de I went to crown to buy a car on the Internet price thinking it would be an easy process. Come to find out the price includes all incentives and no dealer discounts. I did not qualify for any incentives which no one could possibly qualify for all of them to get the Internet price. This is false advertising in my opinion. This is a bad business practice in my opinion. Beware of the price they tell you cause it may not be what it really is. More

Worst experience of my life I bought a 2013 Dodge dart at the end of March. The vehicle immediately had transmission issues. I had to take the car back for service on 3 separate I bought a 2013 Dodge dart at the end of March. The vehicle immediately had transmission issues. I had to take the car back for service on 3 separate occasions. The vehicle was in repair for over 3 weeks. Nobody called to give updates, it became so escalated that the NCDS is involved. Horrible customer service and truly the worst experience I have ever had in my life. More

Angelito Baylon @ CROWN DODGE I went to Crown Dodge in Ventura and Angelito Baylon was the Sales Rep who really helped me out. He was very easy going and so down to earth. He had m I went to Crown Dodge in Ventura and Angelito Baylon was the Sales Rep who really helped me out. He was very easy going and so down to earth. He had my 2 kids and I laughing so hard that we almost peed in our pants. Great guy and was very informative about every vehicle we looked at. I wasn't ready to buy but will buy a car from Angelito when I get out of escrow. I found out Angelito is a US Navy Veteran as well and has 4 PURPLE HEARTS. I must say how can you not respect that? A person willing to die for our rights as Americans. I highly recommend Angelito Baylon @ CROWN DODGE. So who ever is reading this review and you need a new car go to CROWN DODGE and ask for Angelito. : - ) Jonathan Mercer US ARMY Veteran More

Mr. Jarrod Thomas What an amazing experience! Jarrod was so knowledgeable and pleasant I actually ENJOYED buying a car for once. The whole process was quick and I got a What an amazing experience! Jarrod was so knowledgeable and pleasant I actually ENJOYED buying a car for once. The whole process was quick and I got a great deal! . Thanks again Jarrod! More