Crown Dodge Chrysler Jeep RAM

Very rude manager I went in tonight to look at the dodge ram that was in the paper and online for 25K(new after rebates). I told the sales guy what I was looking for an I went in tonight to look at the dodge ram that was in the paper and online for 25K(new after rebates). I told the sales guy what I was looking for and he showed me what trucks where the 25k ones and took it for a test drive and came back and he asked if we could run some numbers. We went inside and he took down some information and told him that I did't want my credit ran and told him what it was since I was just at Toyota a month before(just wanted a rough estimate).....He came back and handed me off to his manager because he had another client that was interested in a car. The manager sat down and said that the truck was 35K. I told him that the paper and online said there were rebates that brought it down to 25k not 35k. He said that the only rebate he could give me was a $1500 credit....I explained to him that's not what the paper said and he said "well if I could give it to you for 25K I still cant get it where you want the payments "(acting like he was doing me a favor for giving it to me for what its advertised for). I told him that I understand that but wanted to run some numbers and see where we end up but he wanted to run my credit and he said "if you don't help me why should I help you(being very rude at this point). I told him that I just wanted to run numbers but if it didn't work out that's fine and I just wanted my keys back so I could leave. He couldn't care that he lost this dealership money. I have bought 7 cars from Toyota and have always been treated right. Toyota has always given me estimated number without looking at my credit(I even gave them my credit score so they could work with numbers). I should have listened to the yelp reviews and stayed away. More

Best Possible Treatment "Since purchasing my 2014 Ram Truck from Crown, I could not ask for better treatment from their service department. Terry, Robert, Isabel (and Brit "Since purchasing my 2014 Ram Truck from Crown, I could not ask for better treatment from their service department. Terry, Robert, Isabel (and Brittanye) have repeatedly gone out of their way to provide excellent mechanical help and the best possible customer service. I've found all of them to be honest, professional, highly competent, and consistently expressing high integrity. This has held true for everything from occasional phone calls, to routine services, to fixing recall items. As someone who is not mechanically minded, I'm at the mercy of service departments, who could easily take advantage of me if they chose to. Without exception, I've received the best possible treatment, and I feel that my trust in Crown Dodge's service department has been well placed. PDW Ventura More

very happy customer i stopped by crown dodge chrysler jeep ram and got a great deal thanks to Joe Tovar for the over all experience and making sure we left happy.. i stopped by crown dodge chrysler jeep ram and got a great deal thanks to Joe Tovar for the over all experience and making sure we left happy.. More

Great customer service I walked into crown Dodge looking for an challenger and Jose Valencia was very patient and nice he showed me all the different models and options.. Jo I walked into crown Dodge looking for an challenger and Jose Valencia was very patient and nice he showed me all the different models and options.. Jose made sure I walked happy with the exact car and options I wanted and he gave me 2 yrs of free oil changes so if you're in the market for dodge go see Jose Valencia at crown dodge Ventura More

great sales experience Great bunch of guys ready to help you. We walked in to crown dodge and right away we were helpef by a salesperson (,Roberto cardenas ) he was easy goi Great bunch of guys ready to help you. We walked in to crown dodge and right away we were helpef by a salesperson (,Roberto cardenas ) he was easy going and felt no pressure. We liked that and were taking our son real soon to look a new dart.thanks More

It's been a great experience since it was my first time buying a car the salesman was very helpful the people are very nice they answered all my questions. I would definitely re since it was my first time buying a car the salesman was very helpful the people are very nice they answered all my questions. I would definitely recommend them. More

Smoothest purchase I've ever made Very friendly smooth transaction comfortable and welcoming dealership felt at ease when making the purchase. Great selection Jorge helped out a lot an Very friendly smooth transaction comfortable and welcoming dealership felt at ease when making the purchase. Great selection Jorge helped out a lot and will definitely be my new sales man More

Customer Service Happy Ending!! I had taken in my car a week ago and had not that great of an experience starting out. Long story short, I went in there not ready to be rude ( beca I had taken in my car a week ago and had not that great of an experience starting out. Long story short, I went in there not ready to be rude ( because that gets you no where) but I simply started talking to a gentleman name David. He had approached me and kindly asked "what was wrong " ,and sounded truly concerned . So I calmly let him know my frustration and my problems . Within minutes I was sitting at his desk , and He took care of me right away . He let me know he would get my car fixed and looked at right away but I was not going to have my car till the following day so he kindly offered a free rental ! He promised me my car would be ready the following day, and I received a phone call by 830 am and him telling me my car was ready for pick up and he made me a key and my car was getting washed !! I work in Sales and Customer Service industry and I truly feel like He was amazing ! David Weber Head of Service department truly and genuinely took care of me and made me feel like I was listened to and my concerns were important to him. Thank you David at Crown Dodge !! I appreciated my experience! More

Hoping to turn a negative experience around To those interested, this is a review still in process, the final rating and experience will be posted at the conclusion of my discussions with the de To those interested, this is a review still in process, the final rating and experience will be posted at the conclusion of my discussions with the dealership. I am starting with three stars because I see from previous posts that the dealership is making an effort to correct matters with other customers' issues and I would like to give them the benefit of the doubt until I have reason to state otherwise. My issue pertains to my negative experience with the service department, in particular how I was given false information, How after paying $995.00 ransom my car was worse off than how it was when I brought it to them, how no one "had authorization" to address the matter on the Saturday I was there, and how telephone calls the following Monday with the Service Director were fruitless and in my opinion full of cover up. Thank you for reading, I hope I have some positive news to share soon. **(update 8/5)** I'm pleased to share that I have been MORE than fairly taken care of by the dealership. Keep in mind these companies are made up of teams of people, and individuals can make mistakes (I know I've made my share). A company's true character comes out in how they deal with such mistakes, and I can say that in my case, Crown Dodge showed genuine good character when I had the chance to talk to Terry Vasquez, their go to person for having your concerns addressed. If I end up in the market shopping for another car I would prefer to buy here than another dealership, confident in knowing that if for some reason things aren't right, they'll fix it. Good luck to the rest of you More

Got what we were looking for Time to get a new car to replace old faithful. Usually avoid dealing with sales people until I know what I want but I had some questions. I met Diam Time to get a new car to replace old faithful. Usually avoid dealing with sales people until I know what I want but I had some questions. I met Diamond and he was very informative about the cars and features I wanted. He helped me understand the difference between the models and I feel I made the right choice. I really appreciated his help. More