Crown Dodge Chrysler Jeep RAM

Medical Student Wife and Armed Forces Husband I am a medical student and my husband is an active duty service member stationed at the Port Hueneme Naval Base. I unfortunately didnt do my research I am a medical student and my husband is an active duty service member stationed at the Port Hueneme Naval Base. I unfortunately didnt do my research before we decided to buy our first car together as a young married couple. I posted a review of my first experience with them about a month ago, but after I posted my horrific experience on 4 different review sites they decided to finally do something about our situation. Long story short- they sold us the wrong car to drive off of the lot. We asked for a V6 4x4 and we drove a 2016 Jeep Cherokee 4cyl off the lot. It wasn't until the next morning that our financial adviser pointed out that we were driving a 4cyl, which was NOT the vehicle I specifically asked for. I returned the vehicle less than 24 hours later and after being harassed by multiple salesmen as my husband and I walked across the lot due to the fact that we were already returning the vehicle, they told us I lost $10,000 in equity and there was nothing they could do for us. Not to mention they lied to us about the cost of window tinting, the rental car agreement for servicing, and the details of the car we drove off the lot. I had the financial manager give false information to us and thankfully my financial adviser educated me before I went in. I had to call Navy Federal representatives twice during the closing of our deal in order to prove that our financial 'manager' was dishing us negligent information. They called me back 4 days later after my detailed and explicit reviews were seen by the entire dealership and bought my car back at full price and I finally was able to drive my 2015 Jeep Cherokee Trailhawk off of the lot. I thought that I finally put my miserable experience to rest, but that was a joke of a thought within itself. I scheduled a detailing appointment with Cassie on Friday, November 21st.I told her in front of my husband that we are leaving for Tahoe next week so we need our car. She acknowledged the information I provided her and proceeded to schedule my detail wash appointment on Tuesday, November 24th. Well, it is November 24th without my car. I called Crown Dodge 4 times today asking about the status of my car. I dropped my car off at 8:45am this morning. At 3pm, they said they didnt even get to my car yet. I called back again and my service manager didnt answer the phone. I called again at 4:30 and my car still wasnt finished. I called again at 5:30pm and my service manager didnt answer again. My husband dropped me off for my friends funeral this even WHICH I LEFT EARLY FOR TO PICK UP MY CAR after service hours. I called them as I was walking away from the funeral to head to the dealership and they said my keys were not available for me to pick my car up that i dropped off to get a DETAILED WASH ONLY OVER A PERIOD OF10 HOURS. I am scheduled to leave for Tahoe at 6am tomorrow with my husband. I am supposed to pick my family up along the way and get there in time for a scheduled event while my husband is taking leave before deployment. They once again said their famous words, "I'm sorry Mrs. Cann, but there is nothing I can do for you." I gave them the benefit of the doubt for fixing my car situation and took down my reviews on all of the sites, but this is the final straw. I am now being punished for the fact that not one person called my husband or me to tell us that the car would not be ready by the end of the day WHICH WAS IN FACT GUARANTEED TO US TWICE. I am now xxxx BENT on making sure I can continue to make sure I can pass our experience onto others so prevent them from buying and servicing at your dealership. I already called the Better Business Bureau once and I will be doing it once again tomorrow morning along with contacting Crystler. You have wasted enough of our time. I will be seeing you guys first thing tomorrow morning. More

Took my 2012 Dodge Challenger in for a Recall appointment After getting a quick appointment for my car my car was returned, dirty, scratched and the steering wheel and seat had been readjusted. Also, my lef After getting a quick appointment for my car my car was returned, dirty, scratched and the steering wheel and seat had been readjusted. Also, my left front tire got a low pressure warning half way home. When I went to the garage later it smelled like oil so I opened the hood and noticed some oil on the engine cover. When I touched the cover it fell off. I turned it over and found that the foam had been turnout and replaced. I then decided to look around the engine and saw that one of the electrical plugs were not attached correctly. And to top it off there are fresh scratches on the side near the hood. I had just spent the past weekend dealing the car and there were no scratches where there are now. I have sent an e-mail to dodge and I am waiting to hear back form them. Sincerely, Brett A. Fuchs More

Crown of Excellence My wife and I had a wonderful experience looking for a new car. We went in because of TV advertising and there sales person was knowledgable about all My wife and I had a wonderful experience looking for a new car. We went in because of TV advertising and there sales person was knowledgable about all of our questions. Jorge was friendly, courteous and polite. He never pushed us to do anything. We test drove a number of cars, asked lots of questions and picked a new Grand Cherokee. My wife had never had a leased vehicle. Jorge answered all her questions in a manner she could understand. We chose a lease because it suited our needs better. Thank you Crown Dodge and Jorge schweizer. More

Most professional dealership in SO-CAL! This previous weekend I went to crown doge Ventura after visited a couple different dealerships. I certainly can say they have excellent service, frie This previous weekend I went to crown doge Ventura after visited a couple different dealerships. I certainly can say they have excellent service, friendly employees, and have so much to offer. I am looking forward to purchasing my daughters first car there! My husband works at Honda In San Francisco, but Crown Dodge Defanitely is a very professional and has such a great environment! (Shh, don't tell my husband ??) if your looking for a new/used car, I suggest you go there! Thank you Crown Dodge for being the best! More

Shopping for a New car seems to be come a project. Trying to do as much research but you still Have to drive it to make Your final decission . I always wait till the Lást m seems to be come a project. Trying to do as much research but you still Have to drive it to make Your final decission . I always wait till the Lást minute to do that because of bad experiences that i had in the past with dealing with different type of salesperson. The only thing that i could day is that i was lucky to meet Roberto Cárdenas at Crown Dodge and talk about someone taking the time to listen to all my needs and Wants on my New car. Something negative turn to be very possitive at léast for me. Thanks Roberto and keep doing what you aré doing.. More

Great guys Have a wonderful experience .. The guys really took care of me , I had a great experience and they made it super fast and easy. Appreciate everything Have a wonderful experience .. The guys really took care of me , I had a great experience and they made it super fast and easy. Appreciate everything !! Thank you More

Very rude manager I went in tonight to look at the dodge ram that was in the paper and online for 25K(new after rebates). I told the sales guy what I was looking for an I went in tonight to look at the dodge ram that was in the paper and online for 25K(new after rebates). I told the sales guy what I was looking for and he showed me what trucks where the 25k ones and took it for a test drive and came back and he asked if we could run some numbers. We went inside and he took down some information and told him that I did't want my credit ran and told him what it was since I was just at Toyota a month before(just wanted a rough estimate).....He came back and handed me off to his manager because he had another client that was interested in a car. The manager sat down and said that the truck was 35K. I told him that the paper and online said there were rebates that brought it down to 25k not 35k. He said that the only rebate he could give me was a $1500 credit....I explained to him that's not what the paper said and he said "well if I could give it to you for 25K I still cant get it where you want the payments "(acting like he was doing me a favor for giving it to me for what its advertised for). I told him that I understand that but wanted to run some numbers and see where we end up but he wanted to run my credit and he said "if you don't help me why should I help you(being very rude at this point). I told him that I just wanted to run numbers but if it didn't work out that's fine and I just wanted my keys back so I could leave. He couldn't care that he lost this dealership money. I have bought 7 cars from Toyota and have always been treated right. Toyota has always given me estimated number without looking at my credit(I even gave them my credit score so they could work with numbers). I should have listened to the yelp reviews and stayed away. More

Best Possible Treatment "Since purchasing my 2014 Ram Truck from Crown, I could not ask for better treatment from their service department. Terry, Robert, Isabel (and Brit "Since purchasing my 2014 Ram Truck from Crown, I could not ask for better treatment from their service department. Terry, Robert, Isabel (and Brittanye) have repeatedly gone out of their way to provide excellent mechanical help and the best possible customer service. I've found all of them to be honest, professional, highly competent, and consistently expressing high integrity. This has held true for everything from occasional phone calls, to routine services, to fixing recall items. As someone who is not mechanically minded, I'm at the mercy of service departments, who could easily take advantage of me if they chose to. Without exception, I've received the best possible treatment, and I feel that my trust in Crown Dodge's service department has been well placed. PDW Ventura More

very happy customer i stopped by crown dodge chrysler jeep ram and got a great deal thanks to Joe Tovar for the over all experience and making sure we left happy.. i stopped by crown dodge chrysler jeep ram and got a great deal thanks to Joe Tovar for the over all experience and making sure we left happy.. More