Crown Chrysler Jeep Dodge Ram Dublin - Service Center

Mark was very professional and helpful over the phone, as well as during my visit at Crown Chrysler Jeep for a recall on my Jeep Grand Cherokee. I will continue working with Crown as my service provider for well as during my visit at Crown Chrysler Jeep for a recall on my Jeep Grand Cherokee. I will continue working with Crown as my service provider for future needs. More

Service work required seems to be done with quality. The completion time was longer than expected. Apparently, the mechanic had a family issue and needed to leave work. With car requiring an additional da completion time was longer than expected. Apparently, the mechanic had a family issue and needed to leave work. With car requiring an additional day in the shop, it would have been nice if a loaner car would have been offered. More

I was having terrible trouble with one of the wheels on my Hummer leaking quite often. I had been to other service places and tire places & thought they had fixed it but I continued to have the problem. I my Hummer leaking quite often. I had been to other service places and tire places & thought they had fixed it but I continued to have the problem. I was referred to Crown by the last tire place I went. Mark Nelson & his team were SO helpful! They let me know what they found, what they could do & I felt great about it! I appreciated their communication & their ability to make me feel assured & at home at their place! AND they finally got to the bottom of the issue I was having & it has stayed FIXED ever since!! I would HIGHLY recommend them & if I have any other issues w/ my Hummer, they will be the first ones I call! Thanks!!! Linda O'Brien More

Mark is very good at communicating and follow up. He is genuine and sincere. I trust him. I would recommend this dealership an service department. I would also recommend Mark Nelson. genuine and sincere. I trust him. I would recommend this dealership an service department. I would also recommend Mark Nelson. More

This was my first visit for service with my week old Jeep Wrangler to get the paint duracoat which was included in my purchase. They easily scheduled me to minimize the impact on my work. They had a shut Wrangler to get the paint duracoat which was included in my purchase. They easily scheduled me to minimize the impact on my work. They had a shuttle to take me home and made sure that I was there early enough catch the first shuttle run. They made it easy and very little impact on my job. Mark Nelson was great in explaining everything and making sure they worked around my job. More

I have always had an excellent experience at the Crown Chrysler location in Dublin, Ohio. Mark Nelson and Tyler Ramsey have provided especially good customer service, and I do not take my van anywhere els Chrysler location in Dublin, Ohio. Mark Nelson and Tyler Ramsey have provided especially good customer service, and I do not take my van anywhere else. I recommend this location. More

The transmission coolant lines on our 2011 Jeep Grand Cherokee defaulted and were leaking transmission fluid all over our garage and pretty much everywhere we went. We had taken our Jeep to a mechanic w Cherokee defaulted and were leaking transmission fluid all over our garage and pretty much everywhere we went. We had taken our Jeep to a mechanic we use for work and he told us that he wasn't able to repair it that it had to be taken to the dealership for repairs and he suggested that we get it in sooner than later, we were able to return to work, but had to have the Jeep towed to the closest dealership which was Crown Dublin from our office. We had spoken with Mark and he was our "go-to" guy for the repairs to our Jeep. He checked into the warranty information for us and found that we had no warranty left on the vehicle even after we bought $2400.00 worth of additional coverage when we bought the vehicle for in November of 2012 from Cross Chrysler, Dodge and Jeep in Louisville, KY. We had sticker shock at first and I think Mark understood that, as he probably deals with this kind of stuff everyday. The time that it took Crown Dublin to fix our vehicle was amazing! We thought Mark and the folks at Crown Dublin were amazing, friendly, nice and knowledgeable in there field. Upon pick we were able to meet mark and a few others and warmly welcomed, they even washed our Jeep for us which made my day, I had to give the valet driver a hug! More