Crown Chrysler Dodge Jeep Ram - Service Center

Friendly Staff I took my Liberty in for routine maintenance. Danielle was very friendly and made me feel important as a customer. I will now be taking my vehicle her I took my Liberty in for routine maintenance. Danielle was very friendly and made me feel important as a customer. I will now be taking my vehicle here for all maintenance. More

Rude, inefficient and ineffective! After purchasing a Jeep at Crown Cleveland in 2015, nearly every contact I have had with this company has been unacceptable. The customer service expe After purchasing a Jeep at Crown Cleveland in 2015, nearly every contact I have had with this company has been unacceptable. The customer service experience begins with a maze of recorded messages on the phone that lead to an option to leave a message for service. Not even once, has anyone ever responded to the message I have left. The other option is to contact Crown through the website appointment system. When using this method, the customer is prompted that a representative will call you to confirm your requested appointment but they never do. The Garmin navigation system that came with the Jeep has been malfunctioning. During my first visit to Crown, I was told the warranty would not apply because I "made modifications" to the Jeep. That is not true. Then Danielle from service decided I needed a Garmin download to correct the issue. It cost $100 and did nothing to correct the issue. Multiple calls to Danielle to request a refund and to again ask that they navigation system be repaired or replaced, went ignored so, I contacted Crown through their website contact form and left multiple messages on the phone system. Nearly 2 weeks later, Danielle returned my call and claimed she was unable to reach me earlier because my "phone had been disconnected". This is also not true. Danielle suggested that a technician needed to look at my navigation system. I have no idea why this did not occur to her during my first visit, but I went ahead and scheduled another appointment. In my most recent interaction with Crown Jeep, I needed to cancel that service appointment and reschedule. After navigating the phone system, I finally got to a human voice who told me she would put me through to the service department's voice mail. When I objected due to past experiences, she forwarded me to another human. That human seemed to understand my simple request - cancel the appointment for Wednesday at 9 a.m., reschedule the appointment for Friday at 9:00 a.m. . On Friday morning I drove for over an hour to get to my appointment. When I arrived; I was told that service had no record of any of the issues with the navigation system, of my dealings with Danielle and on top of that; they had no record of my appointment either. In short, Crown Jeep service sucks! More

Very bad service. I went up there twice for the same problem on my car. They told me it will be ready by a certain time and both times hour two hours late. Just bad ser I went up there twice for the same problem on my car. They told me it will be ready by a certain time and both times hour two hours late. Just bad service do not recommend.... More

Noise coming from flywheel My experience with this repair could not have had any better service. Performance was at a level of high standard. Customer service experience was bo My experience with this repair could not have had any better service. Performance was at a level of high standard. Customer service experience was both well received and performance was exceptional. Was meet with a smile from each of the individuals handling this repair; service advisor and technician. Would recommend this facility to others. Thank you for your quick repair and service. More

Total Incompetence I made an appointment for service on my Dodge Ram six days prior. I took off time from work to drop my truck off at the time they opened ( 7:00 A.M.) I made an appointment for service on my Dodge Ram six days prior. I took off time from work to drop my truck off at the time they opened ( 7:00 A.M.) and had my supervisor come pick me up. At 7:00 there was no workers there except for a nice lady by herself. The workers slowly rolled in and I discussed my servicing to be done with the one who seemed to be in charge. During the afternoon I expected a call from the shop and never heard from them, so I called and got the "everybody's busy" recording and left a message. Still no call back. At 4:00 P:M. I returned to Crown only to find the man who seemed to be in charge knew nothing on the status of my truck. When he checked into it he told me it hadn't been touched, but offered to change the oil while I waited. What a joke ! I asked for my keys and I'll never return again ! I called the store manager to ask why my truck wasn't touched all day and got his voicemail. So I explained and asked for a call back......never happened. TOTAL INCOMPETENCE ! More

Repair We were on a long trip when oil pressure dropped. Got to Crown dealership. They promptly and courteously ordered a part and got us going again. We were on a long trip when oil pressure dropped. Got to Crown dealership. They promptly and courteously ordered a part and got us going again. More

Great place for service I recently moved to Cleveland and had the same service provider in my old state for 15 years. I was apprehensive about finding a new dealer. I was n I recently moved to Cleveland and had the same service provider in my old state for 15 years. I was apprehensive about finding a new dealer. I was not disappointed at all. Cody helped me with the service and kept me informed. I will be making this place my choice for service. Thanks.! More