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Crown Chrysler Dodge Jeep Ram - Service Center
McDonald, TN
230 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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230 Reviews of Crown Chrysler Dodge Jeep Ram - Service Center
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November 06, 2019
Took all day to change oil and filters! Long wait for call backs , employee said under staffed in service department! Recall can’t be permanently solved! call backs , employee said under staffed in service department! Recall can’t be permanently solved! More
by Ron
Employees Worked With
November 05, 2019
Service department wins me over My awesome 2015 Wrangler needed a couple of warranty touch-ups and one was questionable. My service rep advocated on my behalf and was able to make s My awesome 2015 Wrangler needed a couple of warranty touch-ups and one was questionable. My service rep advocated on my behalf and was able to make sure I remained a satisfied customer. Great communication, professional and friendly service, I would absolutely recommend to my friends. More
by Bill Mc
Employees Worked With
Kayla N.
September 27, 2019
Mike's Service Review This being my first visit to Crown Dodge was a great experience. Crystal met me as I pulled up to service. Being disabled I can't walk very far. Cryst This being my first visit to Crown Dodge was a great experience. Crystal met me as I pulled up to service. Being disabled I can't walk very far. Crystal showed me the shortest way to the waiting room. She checked on me numerous times to make sure I had whatever I needed to be comfortable while I waited. You can tell she really cares about her customers. They will be getting my Buisness from here forward. More
by Big Mike
Employees Worked With
Crystal, who's name wasn't listed.
September 21, 2019
Very Professional Lisa Gant and James Perry were outstanding in helping me with my 2011 Ram. James helped me understand how the Uconnect system on my radio worked and Lisa Gant and James Perry were outstanding in helping me with my 2011 Ram. James helped me understand how the Uconnect system on my radio worked and how to go about getting it properly programmed. Thanks fore great work! More
by David Porter
Employees Worked With
Lisa Gant, James Perry
August 16, 2019
Questionable Service I received an email coupon from Crown CDJR Cleveland for 3 basic oil changes for $55.00. I took a printed copy of the coupon and was told by the servi I received an email coupon from Crown CDJR Cleveland for 3 basic oil changes for $55.00. I took a printed copy of the coupon and was told by the service advisor that they did not honor this promotion, try the Chattanooga location. There is no way I could recommend a service department that will not honor a promotion sent to their customers. False advertising ! More
by 007
Employees Worked With
Tate Smith
August 12, 2019
Helpful & Friendly Experience I came to Crown Chrysler in Cleveland Tennessee because after speaking with sales representative Toot over the phone he encouraged me to come in to se I came to Crown Chrysler in Cleveland Tennessee because after speaking with sales representative Toot over the phone he encouraged me to come in to see if he can help with a Uconnect malfunction that was not allowing me to make any Bluetooth phone calls on my 2011 Jeep Grand Cherokee Laredo. From that visit I learned that my Uconnect is old and could be serviced for a price and he asked me if I would like to see the newer models with the upgraded version of Uconnect and all of the benefits, features and convenience they provide. I really learned a lot during this visit and it was great that Toot looked at my car provided me a trade-in value and gave me two different scenarios if I would want to move forward on a 2019 jeep that caught my eye and interest. I never felt pressured to move forward and sign any paperwork to by a a car and I like that. He provided me all of the paperwork and scenarios I asked him to so I could go home and let it all soak in. Buying a new car is an investment not only one that costs hundreds of dollars every month but also an investment in my safety and comfort. And I feel comfortable knowing I have an customer service orientated and educated team at Crown Chrysler providing me the best options that suit my pocketbook as well as my personal well-being. More
by TennesseeLasse
Employees Worked With
August 01, 2019
fixed me up had factory battery have a cell go bad overnight.no time to make appointment. 16 mo.old and 11,000 mi. was there when they opened. tested and replaced had factory battery have a cell go bad overnight.no time to make appointment. 16 mo.old and 11,000 mi. was there when they opened. tested and replaced battery free and did a recall on it at the same time in one hour. More
by brotherinlaw
Employees Worked With
Patricia Neal, Tate Smith
July 31, 2019
Routine maintenance, oil change We had excellent service as always. Wait time was minimal. Service Advisor Tate Smith was very courteous and helpful. We will return to Crown for any We had excellent service as always. Wait time was minimal. Service Advisor Tate Smith was very courteous and helpful. We will return to Crown for any service needed. More
by Rudy
Employees Worked With
Tate Smith
July 25, 2019
Quality Service as always Crown of Cleveland service center is the only service center that has worked on my 2014 Charger since it was new. Lisa Gant was my service adviser fo Crown of Cleveland service center is the only service center that has worked on my 2014 Charger since it was new. Lisa Gant was my service adviser for my recent visit. I stopped by first to learn more about 3 open recalls for my car. Lisa was very knowledgeable and was immediately able to answer my questions and describe what each recall required. I made an appointment for the service and everything went perfectly. The only issue I had was their text messaging system was not working properly so I did not get the message that the service was complete. I have used many dealer service centers over the years with other vehicles and this is the first one that has never disappointed me. Keep up the good work Crown of Cleveland !!! More
by JAW2019
Employees Worked With
Lisa Gant
July 16, 2019
Great service Only took 2 hours to service, friendly service advisor. Got me in right away. Only negative is I didn't receive an email for the scheduled service. Only took 2 hours to service, friendly service advisor. Got me in right away. Only negative is I didn't receive an email for the scheduled service. More
by Miner
Employees Worked With
Danielle Gant
