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Crown Chrysler Dodge Jeep Ram of Chattanooga

Chattanooga, TN

4.7
2,550 Reviews

2120 Chapman Rd

Chattanooga, TN

37421

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2,550 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga

September 21, 2022

This dealership has been nothing but amazing. Amazing service and always ready to assist with everything. More

by Reganmoorehead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charly Gentry, Dusty Angland, Wes Overton
Sep 22, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Regan, Thank you so much for your wonderful review! We are happy to hear that our team could consistently provide you with top-notch service. It is our pleasure to assist you in any way possible. Safe travels!

September 21, 2022

Recently had service done at Crown and Cody Gagnon helped make this an easy transaction. He was friendly and helpful in explaining the various things my Jeep would need at appropriate mileage. Once my vehic More

by Wynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Gagnon
Sep 22, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Wynn, Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are glad that Cody provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

September 19, 2022

It was such a pleasant experience excellent people that treated you with courtesy and respect . Lee Johnson was such a nice person More

by Wduck58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taralynne Stricklin, Lee Johnson, Caroline Chambers
Sep 19, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your positive review! We are so glad that Lee and the team could provide you with the quality service that you deserve. It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to let us know!

September 17, 2022

Awesome delivery. .. young men were so nice and accommodating... love my car...Dusty Angland and Jacob Buckner delivered it all the way to Alabama... More

by gwenbridgesdavis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Buckner, Ian Hill
Sep 19, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Gwen, Thank you so much for your excellent review! We greatly appreciate the opportunity to work with you, and we are so glad that Dusty and Jacob took great care of you. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team!

Sep 20, 2022 -

gwenbridgesdavis responded

Ian Hill has also been very nice and accommodating...it has a long scratch issue on the right lower bumper, i noticed it the next morning, and Ian assured me that Crown would reimburse me the cost of repairing it... I'm waiting now to be called to bring it in to Tiger Paint in Auburn, Al.... Thank you ALL for this experience... this is the first car i have ever bought sight unseen... I'm telling everyone that it was a great experience !!

September 17, 2022

Excellent communication from the service writer. Kept me informed during the process. Whole process was an hour. More

by hjbattle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cleghorn
Sep 19, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

September 15, 2022

Jacob Buckner was great to deal with. He made the process very easy and quick and there was no high pressure like most dealerships. I highly recommend Jacob and Crown Chrysler More

by kpoe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Buckner
Sep 16, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for leaving Jacob this positive review and recommendation! We greatly appreciate the opportunity to work with you, and we are so glad that Jacob could provide you with a seamless, 5-star experience. It is our pleasure to assist you in any way possible. Wishing you the safest of travels- on behalf of the entire team!

September 13, 2022

I was promised a full detail for buying the car so I brought it back for the detail and was told it would only take an hour, after an hour went by I was told it was still going to be a couple more hours More

by abreonna3
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Detail guy, I don’t know his name. But obviously couldn’t do his job, Josh Blackburn, Ian Hill, Caroline Chambers
Sep 14, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Abreonna We appreciate your reviews and apologize for the lengthy time it took to clean your vehicle. I have tried to reach you following your reviews, but I do not have a direct contact number for you as you were not the purchaser of record of the vehicle. In explanation, when you purchased your used 2014 Grand Cherokee last Saturday, it had not been through the shop, and we were very clear about that. We got the car inspected in service but told you that you would need to bring it back for the detail. A used car detail takes much longer as we have to clean it from top to bottom, and it took longer to finish than anticipated. When it was finished, you weren’t happy with it, so we offered to do it again and deliver it back to your home, which you accepted. We have not heard from you since then, but we would welcome an opportunity to see how we can make you happy. Be sure to contact me directly at the dealership at 423-591-6868 ext. 5810 or by email at knichols@crowncars.com at your earliest convenience. Thanks so much, Ken Nichols, General Manager

Sep 14, 2022 -

abreonna3 responded

I have been calling that number all day and it just keeps going to voicemail, check your emails from an email from Alex Shutters

September 12, 2022

Josh was very professional, and did a great job showing us the ins & outs of the vehicle. He was very transparent & took care of us. Crown Toyota is spectacular. More

by Thomas.mccleskey1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Blackburn
Sep 12, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thomas, Thank you for sharing the positive experience you had with Josh! We are delighted that he took great care of you and made your experience with us top-notch. It is our pleasure to assist you in any way possible. We hope for an opportunity to work with you again in the future!

September 11, 2022

From the moment I entered the door I felt like my hunt was over. I could not have gotten better treatment at a spa. It was a pleasure to ship here! More

by Woman buyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Robey, Kenny Reagan, Ian Hill, Johnny Pike
Sep 12, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for your 5-star rating! We greatly appreciate the opportunity to work with you, and we are so glad that our team could provide you with a top-notch experience. Wishing you the safest of travels- on behalf of the entire team!

September 10, 2022

Trevor was awesome, new what we were looking for and took us right to them. Didn't try to sway us to something else. We always use Navy Federal Credit Union and he told us about a better deal with Chrysler C More

by Dave
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Talked to I think it was Morgan on the phone and she is the one that got us to drive down to take a look at what you have.?????, Kenny Reagan, Trevor Turner, Brandon Loftin, Caroline Chambers
Sep 12, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Dave, Thank you for your 5-star rating! We are happy to hear that Trevor and the team provided you with top-notch service. It is our pleasure to assist you in any way possible. We wish you safe travels. Please do not hesitate to give us a call if there is ever anything more that we may help you with!

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