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Crown Chrysler Dodge Jeep Ram of Chattanooga

Chattanooga, TN

4.7
2,550 Reviews

2120 Chapman Rd

Chattanooga, TN

37421

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2,550 Reviews of Crown Chrysler Dodge Jeep Ram of Chattanooga

June 04, 2022

Gabe was absolutely fantastic. Helped us find the car that we needed and was a joy to work with. Even played games with us and the kids while we waited the few minutes for the fina More

by Opaque
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe Jones
Jun 06, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your wonderful review! We greatly appreciate the opportunity to work with you, and we are so glad that Gabe took great care of you! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team! Safe travels!

June 04, 2022

Johnny Pike assisted me. He was very knowledgeable and professional. Everyone was very friendly. I wasn't expecting to buy but wound up doing it. More

by ernest66
Recommend Dealer
Yes
Employees Worked With
Johnny Pike
Jun 06, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your wonderful review! We are so glad that Johnny could be of assistance to you and that he made your experience with us an all-around success! We wish you the warmest congratulations on your new vehicle- on behalf of the entire team! Take care!

June 03, 2022

At first I had mixed reviews about this dealership when it came to service but since I’ve been working with Charly Gentry I have had nothing but good experiences every time I drop my vehicle off. I know More

by DonyaB07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charly Gentry
Jun 03, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your positive review! We are so glad that Charly consistently takes great care of you. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

June 01, 2022

Excellent customer service, especially from Bridgette Davis. She was very friendly, courteous with great follow up. More

by ctbailey13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bridgette Davis
Jun 01, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your positive review! We are happy to hear that Bridgette provided you with a top-notch experience! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!

June 01, 2022

We pulled in to Crown and we were pleasantly greeted by a salesperson, Caroline Chambers. Told her up front we were not buying today, just looking. She patiently answered all of our questions, showed us a fe More

by Happy customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taralynne Stricklin, Lee Johnson, Jeremy Brown, Caroline Chambers
Jun 01, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for leaving Caroline this wonderful review and recommendation! We are honored that you took the time to visit us, and we are so glad that Caroline, Jeremy, and Lee took great care of you! It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle-on behalf of the entire team! Safe travels!

June 01, 2022

Very friendly service, I knew at every step of the process what was happening and what would happen next. More

by tkittle83
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taralynne Stricklin, Eric Brackett
Jun 01, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your wonderful review! We are happy to hear that our team provided you with top-notch service! It is our pleasure to assist you in any way possible. We wish you safe travels and we hope for an opportunity to work with you again in the future!

May 31, 2022

Sells lemons. Thanks for not standing behind a $50k truck sale. Truck leaks. They won’t acknowledge saying I didn’t bring it up earlier. Guess what, it wasn’t r More

by jasonvaughn15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ken Nichols
Jun 07, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

"You purchased your 2020 RAM truck in December 2021, and until you posted your reviews, we had not been made aware of any issues with the rear window leaking. The truck is a Certified Pre-Owned vehicle with a 3-month/3000-mile comprehensive warranty and a seven-year/ 100,000 powertrain warranty. At the time of purchase, you were offered the opportunity to purchase an extended service contract which you declined. Since you have owned the vehicle for nearly six months, we will not be able to repair the truck at no charge. However, If you wish to bring the vehicle to our dealership, we will remove the headliner to determine the cause of the leak. I will then contact Stellantis, the manufacturer, and request that the leak be covered as a goodwill gesture. We do understand that you live 6 hours away from our dealership. An alternative to bringing it to us is that you could contact RAM Customer Service directly at 800-334-9200 and open up a claim on the repair. If approved, Stellantis/RAM will arrange to have the repair made at a dealership near you. Please let us know how you wish to proceed and how we can assist you. Regards, Ken Nichols, General Manager 423-591-6868 ext. 5810 knichols@crowncars.com '------------------------------------------------------------------Jason, Thank you for your reviews. We have received them all and have tried to contact you about the concerns raised in them. We have not heard back from you so are providing information via response to all of your reviews. You purchased your 2020 RAM truck in December 2021 and, until you posted your reviews, we had not been made aware of any issues with the rear window leaking. The truck is a Certified Pre-Owned vehicle that came with a 3 month/3000 mile comprehensive warranty and a 7 year/ 100,000 powertrain warranty. At time of purchase you were offered the opportunity to purchase an extended service contract which you declined. Since you have owned the vehicle for nearly six months we will not be able to repair the truck at no charge. However, If you wish to bring the vehicle to our dealership, we will remove the headliner to determine the cause of the leak. I will then contact Stellantis, the manufacturer, and request that the leak be covered as a goodwill gesture. We do understand that you live 6 hours away from our dealership. An alternative to bringing it to us is that you could contact RAM Customer Service directly at 800-334-9200 and open up a claim on the repair. If approved, Stellantis/RAM will arrange to have the repair made at a dealership near you. Please let us how you wish to proceed and how we can assist you. Regards, Ken Nichols, General Manager 423-591-6868 ext. 5810 knichols@crowncars.com "

May 31, 2022

Charly Gentry is always fabulous with communication and helping us get our vehicle taken care of. Service is excellent More

by sjdean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charly Gentry, Bridgette Davis
May 31, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you for your 5-star rating! We are happy to hear that Charly consistently takes great care of you and your vehicle. It is our pleasure to serve you. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with!

May 31, 2022

Caroline Chambers was very helpful in assisting me with my purchase of a Jeep Wrangler Sahara ! It was a very easy and fun experience. Would definitely come back for my next car. More

by cchambers@crowncars.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caroline Chambers
May 31, 2022

Personal attention from everyone especially Dusty Angland. All my needs were met and my 2021 ram trx was well attended to. More

by nickajack2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dusty Angland, Cody Gagnon
May 31, 2022 -

Crown Chrysler Dodge Jeep Ram of Chattanooga responded

Thank you so much for your positive review! We are so glad that Dusty and the team took great care of you and met your automotive needs. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!

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