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Crown Chrysler Dodge Jeep Ram of Chattanooga
Chattanooga, TN
2,545 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 AM
Sunday Closed
Service
Monday Closed
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 AM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 AM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,545 reviews
January 13, 2012
The moment I arrived at the service entrance, Willie was there to welcome me. I told him I was there for an oil change and immediately had men checked in and ready for service. His attitude is of there to welcome me. I told him I was there for an oil change and immediately had men checked in and ready for service. His attitude is of one who really enjoy his work and it is carried over to the customer. GREAT JOB WILLIE Jim Bell, a Dodge Ram 1500 owner jarhead11@comcast.net More
by semperfi07
Employees Worked With
willie beard
January 05, 2012
They are always very friendly and do what they say they are going to do. Trish is great to deal with women to women and Willy treats you as a equal.They seem to go the extra mile for me. I enjoy seeing the are going to do. Trish is great to deal with women to women and Willy treats you as a equal.They seem to go the extra mile for me. I enjoy seeing there faces and I know they are always going to be there. I can depend on them. More
by kbrainard
December 19, 2011
I am always greeted with a smile and provided great service everytime I come in for a an servicing for my car. There are thousands of places I could go to have my car serviced but I choose Crown Chrysl service everytime I come in for a an servicing for my car. There are thousands of places I could go to have my car serviced but I choose Crown Chrysler Dodge Jeep Ram of Chattanooga because Willie Beard has always provided friendly and exceptional service and the mechanics are top notch. More
by etrade19
Employees Worked With
Willie Beard
November 17, 2011
My vehicle appears fixed. Previous dealer had it 4 months and it orked only 30 miles. Your crew had it going in two days and knew where he needed to go to getthe part from mercedes that Chrysler does not hav and it orked only 30 miles. Your crew had it going in two days and knew where he needed to go to getthe part from mercedes that Chrysler does not have in parts list. I can now love my car again More
by WayneThomas
November 03, 2011
I was given excellent attention and thorough description of the types of Jeep Wranglers available. Shannon was patient and very knowledgeable about the types available and the differences between the vehicl of the types of Jeep Wranglers available. Shannon was patient and very knowledgeable about the types available and the differences between the vehicles. He smiled a lot, which is a major plus, making me feel at ease and comfortable with the entire process! Excellent service! Will definitely recommend this dealer to friends and family! More
by vanessapickett
Employees Worked With
Shannon Hollifield, Shannon Hollifield
October 13, 2011
Check engine light; Auto Zone ran scan on computer, Check engine light; Auto Zone ran scan on computer, showed bad Catlic Converter Efficiency 2/1 & 1/1..... they sent me to a local muffler shop....whe Check engine light; Auto Zone ran scan on computer, showed bad Catlic Converter Efficiency 2/1 & 1/1..... they sent me to a local muffler shop....when learning that I had only 50,000 miles on the odometer they told me to take it to the dealership as the CAT is covered for 80,000 miles. Expecting the normal run-around I dreaded going to a'DEALERSHIP'. When I arrived shortly after 1:00 pm I was suprised to be assisted at once and ask to return in the am. Again expecting the worst I was pleased to receive absolutely wonderful service, timely and happily fron the entire staff. The CAT cost (est=$1,00.00+) ***NO CHARGE*** NEVER HAVE I BEEN TREATED SO WELL AT ANY DEALERSHIP, AND I'VE DEALET WITH MANY. THANKS TO ALL INVOLVED.....GREAT DEALERSHIP!! More
by Ernest Potter
Employees Worked With
Service Manager
September 24, 2011
The customer service we have received from Shannon is not The customer service we have received from Shannon is not comparable to any service we have experienced. He went above and beyond to sale us our 2011 The customer service we have received from Shannon is not comparable to any service we have experienced. He went above and beyond to sale us our 2011 Dodge Durango. A vehicle we are extremely happy with. Shannon is honest and he put our needs as a customer before his own. Not only was Shannon honest and helpful during the sale but he has continued to help us with any need or concern after the sale. By far this is the best Dodge dealer in our region to work with. Thanks from the Smith family. More
by jhs211
Employees Worked With
shannon, Bob, Shannon Hollifield
September 21, 2011
I walked in the dealership with a plan and walked out with a new truck. Mr. Hollifeld was very courteous and knowlegde. He listened to my concerns and needs, and helped me, to the fullest, achieve my g with a new truck. Mr. Hollifeld was very courteous and knowlegde. He listened to my concerns and needs, and helped me, to the fullest, achieve my goal. The price for my trade in, along with the rebates and bonus cash from the buy back event was very pleasing, as it helped fulfill my plan of owning a new Ram 1500. Going to Crown Chrysler Dodge Jeep Ram that day was, honestly, an awesome experience. More
by smithgregd
Employees Worked With
Shannon Hollifeld, Shannon Hollifield
September 16, 2011
I would recommend the use of the Crown service department because with my experience with them they were very professional, courteous, and kept me informed at all times. No service was performed without my k because with my experience with them they were very professional, courteous, and kept me informed at all times. No service was performed without my knowledge and the cost of each repair. Patricia was especially helpful because she seemed to genuinely care about the service of the vehicle and that it was done correctly. She seems to take a personal interest in each aspect of her job. I relly appreciated her perfessionalism and frienliness. Thank You Rhonda Adams More
by Rhonda Adams
August 25, 2011
We had a wonderful buying experience. Great service and friendly staff. We were planning on buying from another instate dealer but Crown had better choices at better prices. friendly staff. We were planning on buying from another instate dealer but Crown had better choices at better prices. More
by RickyPrichard
Employees Worked With
John Little
