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Crown Chrysler Dodge Jeep Ram of Chattanooga
Chattanooga, TN
2,545 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 AM
Sunday Closed
Service
Monday Closed
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 AM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 AM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,545 reviews
April 15, 2012
I broke down outside of Chattanoga and had to be towed to Crown. Unfortunately, it was after hours. Trisha from service and Matt from the mechanics group agreed to stay and wait for me and the tow. It was Crown. Unfortunately, it was after hours. Trisha from service and Matt from the mechanics group agreed to stay and wait for me and the tow. It was at least a couple of hours after normal hours and they willingly agreed to stay and wait. The ultimate result was no work required - I was on my way to Atlanta and had temporarily fixed the issue. Matt took the car out for a trial ride and agreed it would hold until I got to Atlanta and could get it properly addressed. I cannot tell you the feeling of comfort and appreciation felt with both Trisha and Matt. Great employees and certainly ambassadors for Crown Chrysler. Thanks to both of them. John Steele More
by John Steele
Employees Worked With
March 27, 2012
After going to a local Toyota Dealer, we went to Crown Dodge and spoke with Caleb Rogers. We told him what we were looking for. He let us test drive several cars, and was genuinely concerned that we get Dodge and spoke with Caleb Rogers. We told him what we were looking for. He let us test drive several cars, and was genuinely concerned that we get a great quality car for our price range. He answered all of our questions, and although we came during a promotional sale and Caleb was extremely busy, he was very patient and professional. This young man showed compassion for his job and paid great attention to our specifications and price range. He was not pushy at all, and we really loved that about him. We had been told by another of Caleb's customers how great it was to deal with Caleb. Still, we went to another dealer that day. Looking back, I wish we wouldn't have wasted our time with the other dealer and had gone straight to Crown and straight to Caleb. We also dealt with J.R. in finance. J.R. was extremely fast with our paperwork, answered all of our questions, and was very nice. We are extremely satified with our purchase, the dealership, our salesman and the finance guy. Thank you all for a wonderful experience!! We will be back! More
by conniemetco
Employees Worked With
Caleb Rogers & J.R. (in finance)
March 03, 2012
On Vacation Sebring overheated from Illinois. Amazing customer servie Willie Bernard. Great dealership, they are there for you...Found dealership on line website great...kept us in the loop what was goin customer servie Willie Bernard. Great dealership, they are there for you...Found dealership on line website great...kept us in the loop what was going on..Honest wish they had a dealership in northern Illinois...they created such trust and kindness...bill wasn't so bad either..thanks again More
by 123BETH
Employees Worked With
Willie bernard
February 19, 2012
I came into the dealership to test drive some jeeps. Bryan Payne was my sales assistant. Never have I recieved such wonderful customer service! It was the perfect client experience. Bryan was friendly a Bryan Payne was my sales assistant. Never have I recieved such wonderful customer service! It was the perfect client experience. Bryan was friendly and helpful, never pushy at all. They should clone him to make the best sales force ever available!!!!! I'm a customer for life now! Thank you Bryan for all of your help and for going above and beyond! There should be a place for 10 stars for customer service like this!!!!! More
by Jeepgirlforlife2011
Employees Worked With
Bryan Payne
February 06, 2012
On way back from hunting trip with friend saw newspaper ad for Ram 1500 Crew. Really wasn't intending to purchase new truck but called about ad anyway. When I called I talked to Bryan Payne who was most h ad for Ram 1500 Crew. Really wasn't intending to purchase new truck but called about ad anyway. When I called I talked to Bryan Payne who was most helpful, answering all questions and inviting me to come drive the truck. When my wife and I arrived Bryan had the truck out front waiting for me. When I drove the truck I knew I would like to have it. Usually at this point I become frustrated as the sales process become pressured and complicated. Bryan made the sales process enjoyable and a great experience. As you might guess I bought the truck, love it and would definetly go back to Bryan and Crown again. Mike Cannon More
by mscannon
Employees Worked With
Bryan Payne
January 31, 2012
I bought a new fully loaded Dodge Challenger RT Classic, they told me that they'd do me a favor by only charging me 3% above retail... after going through Consumer Reports service I got the price down to a they told me that they'd do me a favor by only charging me 3% above retail... after going through Consumer Reports service I got the price down to an adeaquate level. It took them much longer to get my car in than they promised, even though they had already been paid in full. The $2300 custom chrome wheels ended up being chromed "Plastic" wheel covers! I began to have electronic problems right away. When I would take my car in for warrenty repairs, only half of them would get done, but they would tell me nothing about what they had not accomplished, I had to find it out on my own. Then they send me to the cashiers counter where I waited a long time supported by my cane (I am disabled and there were no chairs). Any attempt to get mopar products from parts department met with incompetence as well. Taking my car in again for the SAME repairs, again, didn't work. They asked me to give them perfect 10 ratings on this site as I left. After sending them a letter about my disappointment, they told me that they have no intrest in servicing my vehicle in the future. So I will have to drive to another state to get the same things fixed that they have had multiple opportunities to fix. list of problems my car has: chronic problems with keyless entry which has totally stopped working, remote start does not work at all, Voice Recognition on NAV/Audio/Video system does not work 70% of the time, I get error messages all the time that keyfob is not detected, sometimes it takes several minutes to start my car, now the fan on the heater/AC is making sounds like it is burnt out and my car is only 9 months old! More
by LordShiva
Employees Worked With
Patricia Neal
January 20, 2012
Willie was great to work with! He greeted me as soon as I walked in the door and asked how he could help. He worked with me to fix the problem as quick as possible. Willie rules!!! walked in the door and asked how he could help. He worked with me to fix the problem as quick as possible. Willie rules!!! More
by jkxploren
Employees Worked With
Wille Beard
January 16, 2012
So far so good....took care of everything and got me on my way. Had the problem diagnosed very quickly. Nice guys. I'll be back in a month or two for my first scheduled service. my way. Had the problem diagnosed very quickly. Nice guys. I'll be back in a month or two for my first scheduled service. More
by vcandler
Employees Worked With
chad yother, wilie beard, Chad Yother
January 16, 2012
Willie is a pleasure to work with. He is very capable of putting you at ease with his vast knowledge of my cars and always has a smile. I truly trust Willie and he provides the type of service that is righ putting you at ease with his vast knowledge of my cars and always has a smile. I truly trust Willie and he provides the type of service that is right on the money with what he says about my cars. Your company need more people like Willie. More
by mccoywilliam
Employees Worked With
Willie Beard
January 13, 2012
Took my 2006 Chrysler 300c into the dealership today for regular service and was greeted by Willie as usual and was provide3d excellent customer service and always gives me advise on how to maintain my Mopa regular service and was greeted by Willie as usual and was provide3d excellent customer service and always gives me advise on how to maintain my Mopar product and again I got a car was and a oil change and great customer service More
by gstewart33
Employees Worked With
Willie Heard
