Crown Buick GMC - Service Center

Service Job Job was done at a fairly good time. The best time to bring your vehicle in for service would be from Tuesday to Thursday of any week, unless there is Job was done at a fairly good time. The best time to bring your vehicle in for service would be from Tuesday to Thursday of any week, unless there is a holiday in that week. More

Oil change This was my first service on my new card. The service performed was fine, but WAY to long of a wait for an oil change & tire rotation. They took my This was my first service on my new card. The service performed was fine, but WAY to long of a wait for an oil change & tire rotation. They took my car right away, but i waited 2 1/2 hours. That was unnecessary. They should have a team on hand that just performs this type maintenance for customers. It should not take more than an hour to do it. More

went in for a oil change I went in for an oil change and left with a $1200.00 bill. I know my brakes were getting low, but I am not sure I needed the other things that were do I went in for an oil change and left with a $1200.00 bill. I know my brakes were getting low, but I am not sure I needed the other things that were done. More

Extremely helpful and knowledgeable Kaitlyn was very helpful. She took the time to explain the process and issues with me. She even gave me tips to help in the future. This was my fir Kaitlyn was very helpful. She took the time to explain the process and issues with me. She even gave me tips to help in the future. This was my first experience at this dealership and I was very impressed. Should my vehicle need service or attention in the future, I will certainly return. Thank you for a seamless experience. More

Body Shop Repairs This review is only for the Body Shop. they did an excellent job on my 2016 GMC Acadia. David was extremely courteous and very helpful. This review is only for the Body Shop. they did an excellent job on my 2016 GMC Acadia. David was extremely courteous and very helpful. More

Fuel Pump Replacement Chris was very helpful and kept me up to date on status of repair. He tried hard to get covered under warranty, as fuel pump should be; however, was n Chris was very helpful and kept me up to date on status of repair. He tried hard to get covered under warranty, as fuel pump should be; however, was not able to get covered. Appreciate the effort. More

Terrible experience I had an appointment for an oil change, tire rotation and service lane departure warning lights in outside rear view mirrors. Waited three hours an I had an appointment for an oil change, tire rotation and service lane departure warning lights in outside rear view mirrors. Waited three hours and then entered service area and expressed my displeasure only to find out work not accomplished. I waited 15 minutes to receive my car which told me they did oil change and tire rotation after I sounded off. I was told they forgot to stamp my work order waiting I find that hard to believe as the service adviser discussed that with me and I saw the adviser write waiting on my ticket. I was told it was written but it was not stamped. Yeah right, I have a bridge to sell you. I have to return to get the warning light fixed which is a huge inconvience. Also I was told a take home car had to be scheduled so I had to return. We need to talk about this as I just bought a five year bumper to bumper warranty in December (not cheap) and how would I know I need a take home car scheduled until you diagnois the car. Makes me think I need to explore other service options for my bumper to bumper work. I can get a 10 minute oil change and buy a Goodyear tire rotation package which would require less of my time than your service center for my oil changes. The way you have treated me I need to spend 4 hours per oil change and three changes per year equal 12 hours and if I keep the car 8 years I have to give up 96 hours to get oil changes over the life of my car versus 10 minute oil change. More

Everything great...I don't recommend My service guy was knowledgeable and professional I could have gotten the same service with many other places But Scott is always friendly and handl My service guy was knowledgeable and professional I could have gotten the same service with many other places But Scott is always friendly and handles himself top notch More

Good, fast service I am always in and out using the service department at Crown. They are courteous on the phone when I schedule an appointment. They have a smile and I am always in and out using the service department at Crown. They are courteous on the phone when I schedule an appointment. They have a smile and know you by name. More

Recall and check window washer fluid I dropped my car off at 8 am for the recall, and oil change and told them to check the wiper fluid. After several hours they were unable to fix the I dropped my car off at 8 am for the recall, and oil change and told them to check the wiper fluid. After several hours they were unable to fix the recall and they didn’t even check the window fluid. If they did they would have noticed that the hoses from the tank were all chewed thru and needed to be replaced. Not thorough. Was of my Saturday morning. More