Crown Buick GMC - Service Center

Service was great. I recently purchased a used vehicle from Crown and the brakes began to make noise a couple of weeks later. I went into the dealership and they took care of it even though it wasn’t cove from Crown and the brakes began to make noise a couple of weeks later. I went into the dealership and they took care of it even though it wasn’t covered under warranty. More

Repaired wrong window & didn't repair the one with the probl Usually I receive very good service from Crown. On June 12, I brought in my 2005 Buick La Crosse for an oil & filter change and problems with my Usually I receive very good service from Crown. On June 12, I brought in my 2005 Buick La Crosse for an oil & filter change and problems with my driver side front and back windows. The front window operated intermittently and often would not close without repeatedly pressing the switch. The back window made a clucking sound and seemed to stick in place when opened. The service advisor, however, wrote up the ticket as the driver and passenger side windows. When the service advisor called the next day and asked for approval of the same part on two windows, I didn't think anything was problematic. When I picked up the car on June 14, I was surprised that both back side windows had been repaired and nothing had been done about the driver side window. . More

Great service! The customer service department at Crown has always be efficient and friendly. They take and return your vehicle as quickly as possible, keeping you The customer service department at Crown has always be efficient and friendly. They take and return your vehicle as quickly as possible, keeping you informed of the process during the entire time. More

with reservations don't understand why u need an appointment if you are going to keep my vehicle all day. Dropped my car off the nite before and it still was not ready don't understand why u need an appointment if you are going to keep my vehicle all day. Dropped my car off the nite before and it still was not ready by 1 o'clock the next day for recall work More

Recall I had a recall on my car for my airbags. I received a flyer in the mail stating that I could bring my car to any GM dealership and they would take car I had a recall on my car for my airbags. I received a flyer in the mail stating that I could bring my car to any GM dealership and they would take care of me. I brought my car to them on a Friday and I let them know my situation. They were very rude because I didn’t have an appointment. They told me they would order the part, which would take about 2 days, and then call me to bring my car in. I asked for a rental car and they told me to keep my car. I told them that I have a recall on my air bags and that it’s probably not safe to drive and they said they can’t do a rental with a recall. 2 weeks later they finally call me. I make an appointment for 8:15am and I asked how long it would take. She said 2 hours once they get to it. I was like what do you mean once they get to it. If I made an appointment for 8:15 they should take my car at 8:15. They told me the shop was backed up and that I could make an appointment for another day. I will not be bringing my car back to this dealership. The people were rude and I feel like I wasn’t taken seriously. I mean I had a recall on my airbag and they just wanted me to keep driving my car. What if I got in an accident. They had no concern for my safety. More

Great visit In and out in a timely manner. just the way working people appreciate. everyone was very pleasant and professional. and I would highly recommend an In and out in a timely manner. just the way working people appreciate. everyone was very pleasant and professional. and I would highly recommend anytime. More

Problems not completely corrected. Stains on interior roof from prior service not cleans. Antenna replaced to correct radio reception issue. Mildew order still present when turning on Stains on interior roof from prior service not cleans. Antenna replaced to correct radio reception issue. Mildew order still present when turning on a/c system, even though they cleaned and deodorized. Followed recommendations to turn off a/c when car not in use, but order persists. More

Always a great experience! Everyone at crown always treats me as if I’m the most important customer they have. They never fail to provide the best customer service. Everyone at crown always treats me as if I’m the most important customer they have. They never fail to provide the best customer service. More

Consistent Quality and Trustworthy Service I always have confidence that my truck will be serviced properly and I will be treated fairly at Crown. I've never had my truck serviced anywhere else I always have confidence that my truck will be serviced properly and I will be treated fairly at Crown. I've never had my truck serviced anywhere else because I've never had a bad experience here. More

Fast service the only problem is the service provider doesn't check to see if u have a warranty. If I didn't mention the warranty I would've paid out of pocket. Th the only problem is the service provider doesn't check to see if u have a warranty. If I didn't mention the warranty I would've paid out of pocket. They need to follow up on warranties More