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Crown Buick GMC - Service Center

Metairie, LA

4.6
930 Reviews

930 Reviews of Crown Buick GMC - Service Center

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February 06, 2023

Do not do business with Crown Buick. A course in ethics might help these people. More

by abadiemet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kwanza Washington
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Iwanicki
Feb 06, 2023 -

Crown Buick GMC responded

If you can, would you mind letting us know the reason behind this review?

Feb 06, 2023 -

abadiemet responded

What you attempted to charge for a simple job was unconscionable. I will no longer do business with Crown for that reason alone. The fee charged by Crown for them to diagnose/confirm what I told them needed to be done was just an extra slap in the face.

February 04, 2023

Great customer service. The coffee in the waiting area is the best! It was wonderful experience.... More

by J.TINGUEE87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Iwanicki
February 03, 2023

Everything is one professionally and in a very timely fashion. Waiting area is comfortable with a great coffee maker. Friendly people. More

by CMIRE70005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kirk Groetsch, Michelle Iwanicki
February 02, 2023

The service was excellent and Kaitlin is always polite and very helpful. I really like the shuttle service. More

by JUDYWELSH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlin Dauzat
February 01, 2023

I brought my truck to get serviced and the check engine light came on why on the to the dealership. While there, I talked to the service writer and told him that, when I used the remote start the engine wo More

by SOUP48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Gisclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2023

Dropped my car off expecting it be there all day and got a call by lunch it was ready. The service team is amazing and always take care of me! Couldn't ask for better! More

by AMANDA.BARNES11214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradley Coco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Gisclair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Don "Duck" Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwain Lefebre, Will Montgomery, Michelle Iwanicki
February 01, 2023

The service department was extremely good about fitting a walk-in into their schedule. The service was very timely. More

by PAUL_TILLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
January 31, 2023

As always my service manager Chris did an excellent job in communicating any issues and the cost to resolve my maintenance issues. More

by JFAWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in Service
January 28, 2023

I brought my 2022 Sierra in for the DRL recall. Crown did a good job in this issue. More

by KDULF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Sellstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2023

Great customer service, my Acadia was in and out the same day! Excellent job thank you! More

by KBARONI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
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