Back

Crown Buick GMC - Service Center

Metairie, LA

4.6
932 Reviews

932 Reviews of Crown Buick GMC - Service Center

Sort by
June 21, 2023

Crown Buick’s service department was very professional, honest and reasonably priced! They found the problem, called me with an estimate to approve first and fixed it within one day. More

by SUZANNEMAJOUE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for your positive service review! We truly appreciate your feedback and are delighted to hear that you were satisfied with our service. Your satisfaction is our priority, and we look forward to serving you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

Jul 11, 2023 -

SUZANNEMAJOUE responded

My pleasure!

June 21, 2023

The employees are professional respectful care about your vehicle. They listen to you and bring your vehicle back to you like you had it (radio, seat). You know when you get vehicle back it's been serviced. More

by VONN7
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for taking the time to share your experience! We value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 20, 2023

Been a customer for years and the difference between good and excellent service is really about how the service department's "mood" is that particular day. This visit I'd place 5 stars as the service guy wa More

by RICHARD.L.GODCHAUX
Workmanship
Recommend Dealer
Yes
Employees Worked With
Don't recall his name
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for taking the time to share your experience! We value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 19, 2023

Went in for an oil change and it took 2 hours. The service department is extremely slow and there is very little communication. If you don't go check, nobody will update you. More

by IREKLING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know their names. They are not listed.
Jul 11, 2023 -

Crown Buick GMC responded

We apologize for the negative experience you had with our services. Your feedback is important to us, and we're sorry for any inconvenience caused. We would like the opportunity to make things right. Please contact me at jennas@crownbuickgmc.com so we can address your concerns directly. Thank you for bringing this to our attention. Warm Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 16, 2023

Service department employees are very courteous and knowledgeable. Always had good service at Crown GMC. More

by Stefem45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for your positive service review! We truly appreciate your feedback and are delighted to hear that you were satisfied with our service. Your satisfaction is our priority, and we look forward to serving you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 16, 2023

They installed the parking assist chips that were delayed during manufacturing. Works very good now. More

by LWHITCOMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deneta
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for your positive service review! We truly appreciate your feedback and are delighted to hear that you were satisfied with our service. Your satisfaction is our priority, and we look forward to serving you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 15, 2023

The service that I received and help that I received from Joe Slipher was fabulous. He went above and beyond what any sales person or anybody in the car division has ever done for myself as well as my husban More

by SCORNIBE000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe slipher
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that you had a great time with us. We truly value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 15, 2023

Everything went well and I was pleased with the service. I have always had good service at Crown Buick. More

by LZAWISLAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for your positive service review! We truly appreciate your feedback and are delighted to hear that you were satisfied with our service. Your satisfaction is our priority, and we look forward to serving you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 15, 2023

Service was fast. Customer service representative was courteous. Receipt was given along with additional work that was needed that I wasn’t aware of More

by DANNONCC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Crown Buick GMC responded

We appreciate your review! Thank you for taking the time to share your experience. We are committed to providing excellent service, and your feedback reaffirms that we're on the right track. We appreciate your trust in us and can't wait to serve you again. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 15, 2023

Great Customer service very friendly an make sure your well taking care off very fast More

by SCHEXNAYDERWILLIE504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for your positive feedback! We're delighted to hear that you had a great time with us. We truly value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

...
66
...