Crown Buick GMC - Service Center

All went well, check in time, wait time and check out time. Appointment time was also smooth. time. Appointment time was also smooth. More

Great service and prompt delivery for return, always the best service in town at Crown! best service in town at Crown! More

Clean and very efficient. The wait wasn’t very long. People were very nice. Thanks The wait wasn’t very long. People were very nice. Thanks More

Fast, friendly. Did the job, oil change will use them next time. Thank you very much Did the job, oil change will use them next time. Thank you very much More

Reliable, professional service, customer service is five stars, shuttle service is five stars, mechanics are five stars! stars, shuttle service is five stars, mechanics are five stars! More

We have gone to Bradley Coco for the past three vehicles. This last one was complex, but he made it super easy for all parties This last one was complex, but he made it super easy for all parties More

When I showed up to my scheduled appointment at 7:30am, for an appointment that was scheduled 8 days in advance, the dealership told me my parts for a parking assist retrofit where not there, maybe were ne for an appointment that was scheduled 8 days in advance, the dealership told me my parts for a parking assist retrofit where not there, maybe were never there, or had been installed on someone else's vehicle and must be reordered. They then proceeded to try and make it my problem that I could not remember with whom I had scheduled the appointment. The service advisor refused to look in there hand held Microsoft Surface to get the information related to who had scheduled. Obviously I couldn't be on the schedule without an interaction with Crown. My frustration with this service appointment is the lack of customer communication and coordination. I can handle if the parts aren't there and the appointment needs to be moved, but when I leave work and have someone else come to the dealer to give me a ride while the retrofit is performed, and the entire plan has to be disregarded because the Service Department does not coordinate with the parts department is 100% preventable and 100% the sole fault of Crown. If the parts are available, per the notice I received via mail from GMC, then 8 days surely seems sufficient to order the parts required, if they were not in fact at the dealership already. Extreme Ownership and Transparency are not sought by this service department. If so, they would have owned their issues and more actively looked for answers to the problem at hand as well as communicated their actions to remedy this problem. As of now, the part in question might be ordered, or it might not. Maybe it gets here this week, maybe next, maybe next month. Who knows. It was much easier to cancel my appointment and inconvenience me again at a later date. If they had an option for less than 1 star or less than "Very Poor", I would select that. More

It is all lip service not pragmatic, they told they would do it and they don't practice. Diagnosis take long time, and incorrectly diagnosis and wast time. do it and they don't practice. Diagnosis take long time, and incorrectly diagnosis and wast time. More

I really enjoyed there services all the time very helpful and thorough. I’m glad to be a customer. and thorough. I’m glad to be a customer. More

Great customer service friendly knowledgeable courteous and great to deal withi highly recommend to everyone and great to deal withi highly recommend to everyone More