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Crown Buick GMC - Service Center

Metairie, LA

4.6
932 Reviews

932 Reviews of Crown Buick GMC - Service Center

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July 01, 2023

Great service and kept their promise to complete work within said time. Great job indeed. More

by IGGIEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Sellstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn Normand
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for taking the time to share your experience! We value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 30, 2023

Had an accessory installed on my ‘we GMC Sierra Elevation… everything went well.. excellent customer service! More

by johnfontenelle
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bradley Coco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for taking the time to share your experience! We value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 30, 2023

Not happy. ..picking up my vehicle, the updated oil change sticker was not changed. The oil % was not reset. I asked for the coolant to be checked, it has more More

by MJCRIST
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Danette
Jul 11, 2023 -

Crown Buick GMC responded

We are sorry to hear about your less-than-satisfactory experience with our services. Your feedback is invaluable to us, as it helps us improve our offerings and provide better service in the future. We would greatly appreciate the opportunity to make things right. Kindly contact me at jennas@crownbuickgmc.com and we will do our utmost to address your concerns and find a suitable solution. Warm Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 30, 2023

Great service. Took truck promptly did what they were paid to do and returned truck to me an hour later. More

by MTUSA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danette
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for taking the time to share your experience! We value your business and look forward to assisting you again in the future. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 30, 2023

Service was great! ! Got my truck back within hours!!! A+ service!!! Very friendly and professional!! More

by KANDTDUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Crown Buick GMC responded

We appreciate your review! Thank you for taking the time to share your experience. We are committed to providing excellent service, and your feedback reaffirms that we're on the right track. We appreciate your trust in us and can't wait to serve you again. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 29, 2023

I wish I could give the service department a higher rating but it took 2 hours for an oil change. I had to bring it back again because they didn’t fix them check engine light clearly the first time. I More

by Buick owner
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Chris Mack
Jul 11, 2023 -

Crown Buick GMC responded

We are sorry to hear about your less-than-satisfactory experience with our services. Your feedback is invaluable to us, as it helps us improve our offerings and provide better service in the future. We would greatly appreciate the opportunity to make things right. Kindly contact me at jennas@crownbuickgmc.com and we will do our utmost to address your concerns and find a suitable solution. Warm Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 28, 2023

Pleasure to do business with. Picked up my vehicle, left me a loaner while fixing my vehicle. More

by SHOTGUNGOA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bradley Coco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Crown Buick GMC responded

Thanks for your feedback!

June 27, 2023

The job was well done; however, the length that my car was kept to complete the job was much too long, approximately one week. More

by SPERIER1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Crown Buick GMC responded

Thank you for taking the time to share your experience. We are in the process of hiring additional GM Certified technicians; resulting in smoother operation! We appreciate your patience you've had with us during your last visit. Best Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 26, 2023

Brought my car in for a scheduled oil change. They told me there was an oil leak but couldn’t tell me from where, that would require an eval and take days. So when I picked it up, I asked if they More

by TACLAPPER
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Whoever check me out
Jul 11, 2023 -

Crown Buick GMC responded

We apologize for the negative experience you had with our services. Your feedback is important to us, and we're sorry for any inconvenience caused. We would like the opportunity to make things right. Please contact me at jennas@crownbuickgmc.com so we can address your concerns directly. Thank you for bringing this to our attention. Warm Regards, Jenna BDC Manager Crown Buick GMC Metairie

June 26, 2023

Could not get in on a timely matter. Don’t seem to know the cause of the problem. More

by ROYDAMON
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2023 -

Crown Buick GMC responded

We apologize for the experience you had with our services. Your feedback is important to us, and we're sorry for any inconvenience caused. We would like the opportunity to make things right. Please contact me at jennas@crownbuickgmc.com so we can address your concerns directly. Warm Regards, Jenna BDC Manager Crown Buick GMC Metairie

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