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Crown Buick GMC - Service Center

Metairie, LA

4.6
932 Reviews
Call Service Center (504) 302-8970

932 Reviews of Crown Buick GMC - Service Center

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January 01, 2024

Always personal and excellent service. They go above and beyond for their customers and there's never ant xxxxxxxx. More

by DCYANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Crown Buick GMC responded

Hello! We're delighted to hear that you consistently receive personal and excellent service from us! Providing exceptional service and going above and beyond for our customers is always our priority. Thank you for your kind words and for trusting us with your needs. We look forward to continuing to exceed your expectations in the future. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

January 01, 2024

I was disappointed that I was charged $12 for an estimate for future work on my truck. More

by jnoehl58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
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Feb 14, 2024 -

Crown Buick GMC responded

Hello, we apologize for any confusion regarding the charge for the estimate on future work for your truck. Our aim is always to provide transparent and fair pricing, and we regret if this did not meet your expectations. Please contact us directly to discuss the charge, and we'll do our best to address your concerns and ensure your satisfaction. Thank you for bringing this to our attention. Rgurtner@crwonbuickgmc.com Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

January 01, 2024

Kyke is awesome Fast and essy ti work with Wouldnt go anywhere elsefir service to my sierra More

by sandy37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenna Sellstrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn Normand
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Feb 14, 2024 -

Crown Buick GMC responded

Hi there! Thank you so much for your kind words! We're thrilled to hear that Kyle provided you with excellent service and made your experience fast and easy. We truly appreciate your loyalty and trust in us for servicing your Sierra. If you ever need anything in the future, please don't hesitate to reach out. We're here to help! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

December 31, 2023

Good experience on time service, unexpected comp service. Don't know what else to say. More

by JIM.MELANCON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Crown Buick GMC responded

Hey Jim, We're glad to hear that you had a good experience with us. Your feedback is valuable to us, and we appreciate your positive review. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us for your automotive needs! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

December 30, 2023

Techs are thorough with inspections. I’ve never had any issues with their work. Service writers are knowledgeable and do their best to work with customers More

by LWHITCOMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 14, 2024 -

Crown Buick GMC responded

Hello! We're glad to hear that our technicians and service advisors provided a great experience. Thank you for your feedback and for choosing us for your automotive needs! Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

December 29, 2023

The reason for the rating is due to the length of time my truck was in shop before being diagnosed. What’s the purpose of having an appointment if the truck is going to sit in shop for 4 days before it is lo More

by MTNOBILE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katelyn
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Feb 14, 2024 -

Crown Buick GMC responded

Hello , we apologize for the inconvenience you experienced with your service. It's disappointing to hear that the service did not meet your expectations, and we appreciate you bringing this to our attention. Please reach out to us directly so we can address the issue promptly and ensure that your future experiences with us are satisfactory. rgurtner@crownbuickgmc.com Thank you for your understanding. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

December 29, 2023

Great experience! Easy and stress free!! Highly recommend this dealership if you're looking to buy a car!!! More

by daddyo320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 28, 2023

Repairs were done in a timely manner. Price was to high. Other than that good customer service and providing transportation to be picked up a d brought to and from repair shop. More

by GAYNELLJOHNSON1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 28, 2023

very good service writer and very efficient with the paper work to the service tech More

by CHESTERPDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 24, 2023

Everthing was very easy and people were so helpful. Service was quick and and polite More

by FIELDINGGERALYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brenden Merkle
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