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Crown Buick GMC - Service Center

Metairie, LA

4.6
932 Reviews
Call Service Center (504) 302-8970

932 Reviews of Crown Buick GMC - Service Center

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January 11, 2024

Crown Buick GMC is the dealership for your GM vehicle needs. Service Center is top notch. More

by RDYL.00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwain P Lefebre
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January 10, 2024

Service went great, and thank you for the rental car to help me get to work. More

by TURKS263
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn
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January 08, 2024

My new GM vehicle got a flat, Crown wouldn't lookup my tire warranty. Changed me for repair and took all day to do a flat repair. 6 plus hours More

by LSCHLUMBRECHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Feb 14, 2024 -

Crown Buick GMC responded

Hey there, we sincerely apologize for the challenges you faced with your flat tire and the delay in resolving it. Please reach out to us directly so we can investigate the tire warranty issue and address any concerns regarding the repair time. rgurtner@crownbuickgmc.com. Your satisfaction is important to us, and we want to ensure that your experience meets your expectations. Thank you for bringing this to our attention. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

January 08, 2024

Crown Buick provided great service at a fair price! ! Brandon and his crew go above and beyond to make sure everything is fixed correctly. More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 07, 2024

Service was quick and easy. The staff was curtious and friendly. It only took about 45 minutes. More

by josephducote2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 07, 2024

Service personnel were professional and courteous. Handled the service professionally. The service was completed on time and complete. More

by PAULEMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 06, 2024

It always takes way too long. Over two hours for an oil change is ridiculous. The department definitely needs planning help. I should not have to leave my car for 3-4 days before More

by SHELLEYLTHOMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know who I worked with
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Feb 14, 2024 -

Crown Buick GMC responded

Hello, we apologize for the extended wait times you experienced for your oil change and the delay in addressing certain alerts with your vehicle. Your feedback is invaluable, and we're committed to improving our service to better meet your needs. Please contact us directly so we can address your concerns and ensure a more efficient and satisfactory experience for you in the future. rgurtner@crownbuickgmc.com. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust as your preferred dealership for your car's needs. Warm regards, Jenna Sellstrom BDC Sales/Internet Director Crown Buick GMC

January 05, 2024

Great service. I am very satisfied with the work they performed on my vehicle and will bring my vehicle back in the future. More

by FRANKDATANK721
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brendan Merkle
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January 05, 2024

Crown Service Dept was very professional and efficient. They didnt waste any time. I was also able to be comfortable and work remotely while they did maintenance on my truck. Great job! More

by ROIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 02, 2024

I went in for a low beam headlight being out and it was just a light bulb. The service was performed rather quickly and everything went well. More

by MLOCKHART313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
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