Crown Buick GMC - Service Center

Friendly and professional service / convent location --highly recommend this dealership-large selection of new vehicles --highly recommend this dealership-large selection of new vehicles More

Has always had great service and why I continue to buy Buick or GMC vehicles . Buick or GMC vehicles . More

Pouring rain storm and the staff worked right through it. Thank you for excellent service on my vehicle. Thank you for excellent service on my vehicle. More

Up until recently Crown was the first place I would bring my Enclave for service, HOWEVER, this last visit for vehicle Recall service has me now somewhat reluctant. First I've been waiting for feels like my Enclave for service, HOWEVER, this last visit for vehicle Recall service has me now somewhat reluctant. First I've been waiting for feels like better part of a year waiting for recall notification to bring my vehicle in for recall correction, because one of the issues involved deals with a dash light for seat belts....all this time waiting & talking with various "advisors", when my wife does bring the car in, one of the techs tells her after working on it that even though the recall is for seat belt correction, "the seat belt light remains on because of something not related to what was fixed that day. It's been two weeks @ this point, & to think I actually thought i would have been contacted by Mgnt., because this is NOT the first survey I was asked to do. More

Kyle was very diligent and accommodating on getting my service issue resolved. Danette also assisted and she is always very accommodating. Good Team. service issue resolved. Danette also assisted and she is always very accommodating. Good Team. More

Was very helpful and speedy with process. Completed work requested and completed recall alert completely Completed work requested and completed recall alert completely More

Kyle did a great job of explaining what the tech found during the initial servicing of my vehicle and what my options were and the cost associated with those repairs. during the initial servicing of my vehicle and what my options were and the cost associated with those repairs. More

Poor communication. No update over an entire week. No return phone calls with multiple messages left. We called daily after the 3rd day of no updates. I managed to get a No update over an entire week. No return phone calls with multiple messages left. We called daily after the 3rd day of no updates. I managed to get a hold of Kyle by day 6. He was the only helpful person but he seemed overwhelmed and overworked. Despite not being our technician or advisor, he was the only person that tried to get me some sort of answer about my 2023 Yukon that should not have been in a shop for a week. More