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Crown Buick GMC - Service Center

Metairie, LA

4.6
930 Reviews

930 Reviews of Crown Buick GMC - Service Center

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July 30, 2024

I will recommend service here for all the vehicles in my family for this year. More

by MROUSSELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2024

Went to pickup and engine light was on and ac didn’t work left vehilcle. Seems to me that A service engine light should have been noticed and corrected before I went to pickup vehicle, since it was there a More

by JBOSCARENO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Sparks
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 28, 2024

Very Easy Experience. Sales person was very helpful. It was a pleasure working with everyone. More

by CURLEE76
Recommend Dealer
Yes
Employees Worked With
Bradley Coco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2024

Kaitlin always goes above and beyond to ensure she provides excellent customer service. She is the best in the business. More

by CHADO8215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Bourg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlin in service
July 27, 2024

I'm very satisfied about my truck work at the dealer shop, You are profesional what you doing, I'm very proud about you. More

by bendeck4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2024

This is my third car from Crown Buick GMC. It’s the because of the people and the service. They make the process easy. More

by CMOUNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Grego
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2024

I was very pleased with the service I received at Crown. A technician was brought out to see if a quick fix was possible. I appreciated that they took the time to check on that first! Great communication an More

by JEN_KERWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Coco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kwanza Washington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robin Gurtner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Crown Buick GMC responded

Hi there! Thank you for your kind words! We're glad you appreciated our efforts to provide a quick fix and the great communication. We look forwarding to helping you in the future. Jenna Sellstrom BDC/Internet Director Crown Buick GMC

July 25, 2024

Service was very good and Kyle Kennedy explained what type of service I was getting, called me back to let me know my car was ready for pick up. The service department was great and everyone is very nic More

by cbscarol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
Jul 26, 2024 -

Crown Buick GMC responded

Hi there, Thank you for your feedback! We're glad to hear Kyle Kennedy provided excellent service and kept you informed about your car. We appreciate your kind words! Jenna Sellstrom BDC/Internet Director Crown Buick GMC

July 25, 2024

Always super courteous and helpful. As always, Fast repair turn around and done right!! Highly recommended! More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Kennedy
Jul 26, 2024 -

Crown Buick GMC responded

Hi Kevin, Thank you for your kind words! We're thrilled to hear you had a positive experience with our team. We look forward to helping you in the future. Jenna Sellstrom BDC/Internet Director Crown Buick GMC

July 25, 2024

Service department did not fix my vehicle after saying the part was in but wasn’t . I was told they never ordered but when we made the appointment were told it was in then was told they looked to see if t More

by LOISEL5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kyle Kennedy
Jul 26, 2024 -

Crown Buick GMC responded

Hi there, I'm sorry to hear about your recent experience with our service department. It sounds like there was a misunderstanding regarding the part availability, and I apologize for any inconvenience this has caused. We value your business and want to make things right. Please contact our Service Manager directly so we can resolve this issue promptly. rgurtner@crownbuickgmc.com Jenna Sellstrom BDC/Internet Director Crown Buick GMC

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