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Crown Buick GMC - Service Center
St. Petersburg, FL
1,603 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,603 Reviews of Crown Buick GMC - Service Center
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August 03, 2022
Jay has always been honest when estimating my auto repairs up front. His warm smile makes the service area comfortable. repairs up front. His warm smile makes the service area comfortable. More
by tammyswagner
August 01, 2022
Had a transmission issue and immediately called John Grundon. He got me in right away and was able to provide a loaner car for my situation. He gave me status updates throughout the week on the progress Grundon. He got me in right away and was able to provide a loaner car for my situation. He gave me status updates throughout the week on the progress of the work. Couldn't have asked for a smoother experience. I will be back for future maintenance. More
by Mikeconeby
July 31, 2022
Excellent service and accommodating to my hectic schedule. My AC issue was quickly resolved in spite of supply chain issues. schedule. My AC issue was quickly resolved in spite of supply chain issues. More
by Kenfustin
July 29, 2022
Excellent customer service! ! Jacquel Waller & Chris (mechanic) took excellent care of me & my Denali XL!! Always happy bringing my truck here for service. Thank you!! ! Jacquel Waller & Chris (mechanic) took excellent care of me & my Denali XL!! Always happy bringing my truck here for service. Thank you!! More
by khiscox7
Employees Worked With
Jacquel Waller, Chris (mechanic)
July 28, 2022
John Grundon is always available to help with any concerns I have. Returns calls in timely manner and has always been a pleasure working with since bringing my truck to him almost three years ago. concerns I have. Returns calls in timely manner and has always been a pleasure working with since bringing my truck to him almost three years ago. More
by mtomica
Employees Worked With
July 28, 2022
My service advisor for this trip into the service department was Neal Thompson. Neal explained everything and worked very hard with the warranty company to cover part of services that were fixed. Nea department was Neal Thompson. Neal explained everything and worked very hard with the warranty company to cover part of services that were fixed. Neal kept me informed and was very courteous at all times.I would highly recommend Neal at Crown Buick Service department. More
by vampda
Employees Worked With
July 26, 2022
I was very pleased with the service I received at Crown Buick GMC. My Service Advisor was John Grundon. He was very accommodating. I was very late as a result of circumstances beyond my control, but I was Buick GMC. My Service Advisor was John Grundon. He was very accommodating. I was very late as a result of circumstances beyond my control, but I was still able to keep my service appointment. I had basic service, oil change & tire rotation, and was in and out in about an hour. John was friendly, knowledgeable, and again, accommodating. This is the type of service that keeps people coming back. Thanks for a great first experience with your dealership. I look forward to similar future service experiences with you. More
by JoeMal7524
Employees Worked With
July 13, 2022
I'm not a big respond to survey guy, and I'm a relatively new Service customer, and so far Service is pretty good. Prices are not too exorbitant as dealers can be sometimes. Only issue that I'd mention for new Service customer, and so far Service is pretty good. Prices are not too exorbitant as dealers can be sometimes. Only issue that I'd mention for you here is that you guys offer a free wash with Service, but the wash rack is down a lot. Last couple times I brought the Denali in, no wash as the system was down, again. It almost seems like the team doesn't want to offer the wash. For me, its kind of what differentiates you guys from other Service providers. Recommend fix the wash rack, or the peeps that run it, and make that a key deliverable. It delights a customer like me. Thanks. . More
by goodwinbri
