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Crown Buick GMC - Service Center
St. Petersburg, FL
1,603 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,603 Reviews of Crown Buick GMC - Service Center
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June 21, 2018
Great Service Department I just went in for my first service on my new Encore. Fantastic Service, especially by William Hevel. Friendly and provided service well beyond what w I just went in for my first service on my new Encore. Fantastic Service, especially by William Hevel. Friendly and provided service well beyond what was expected. Best ever! More
by Hammer
Employees Worked With
June 13, 2018
Great experience. GMC 1500 Truck needed new battery. Without and appointment, Bill accepted my vehicle and replaced the battery. We also discussed getting an extended GMC 1500 Truck needed new battery. Without and appointment, Bill accepted my vehicle and replaced the battery. We also discussed getting an extended warranty. He personally introduced me to the extended warranty person, which I also purchased. Bill has always taken great care of me anytime I need help with my vehicle. Bill is by far the best Service Advisor I have ever had. More
by adair, chuck123
June 10, 2018
Best Service Ever I cannot say enough about the service I received. They were all so professional and went above and beyond. I would recommend Crown Service, You will n I cannot say enough about the service I received. They were all so professional and went above and beyond. I would recommend Crown Service, You will not get better service anywhere. More
by Rob
Employees Worked With
Greg Berry, Dave Biagi, Doug Robinson, Ryan Donarski
June 07, 2018
Continue to receive excellent personal service. Bill Hevel provides timely, professional, and knowledgeable service. I’m always welcomed like a returning friend! Car repair is explained thoroughly a Bill Hevel provides timely, professional, and knowledgeable service. I’m always welcomed like a returning friend! Car repair is explained thoroughly and I’m updated as needed. Great job, Bill! More
by coach
Employees Worked With
June 07, 2018
Lacrosse Servicing I had my 2017 Buick Lacrosse in for servicing today at Crown Buick and was handled expertly by Bill Hevel. First, making the appointment was easy and I had my 2017 Buick Lacrosse in for servicing today at Crown Buick and was handled expertly by Bill Hevel. First, making the appointment was easy and they accommodated my time frame. Upon meeting Bill, I knew I was in good hands. He explained what needed to be done and in terms I understood as I'm not a knowledgeable car owner (sorry I'm just not!). Bill was friendly, professional and answered all my questions. He was even able to arrange a pick up service when the work was done. Bill will be my go-to when my beautiful car needs servicing again. Thank you!! More
by Rob's Emerald Green Lacrosse
Employees Worked With
Other Employees :
Dan kindly picked me up and brought me back to the dealership to get my car (sorry I don't know his last name) but he was very polite and a safe driver.
May 31, 2018
Excellent service.. again Bill provided above and beyond service, helping me identify the needs of my car at 58,000 miles and completing the maintenance service and new tires i Bill provided above and beyond service, helping me identify the needs of my car at 58,000 miles and completing the maintenance service and new tires in a timely manner. He had great communication and updated me with findings and pricing all along the way. No surprises. Thank you. More
by Bob P
Employees Worked With
May 27, 2018
Another wonderful visit This visit my normal contact was not working so Bill took care of me and my Buick. He did a wonderful job and I was pleased with how he handled everyt This visit my normal contact was not working so Bill took care of me and my Buick. He did a wonderful job and I was pleased with how he handled everything. More
by JW
Employees Worked With
May 23, 2018
preowned encore. Tail light out of warranty I’ve owed my certified pre owned encore for 3 weeks and I love it. It was brought to my attention from a friend that my right rear tail light was not I’ve owed my certified pre owned encore for 3 weeks and I love it. It was brought to my attention from a friend that my right rear tail light was not working. I toke my car in to service, found out my bulb was not under warranty anymore. They gave me a price and took encore into service. Everyone was very nice and speedy on repair . To my surprise Ryan told me there was NO CHARGE. My service advisor Ryan Donarski was great in taking care of me and my vehicle and wanted to make sure I was happy. More
by Drea
May 21, 2018
The only dealership I can trust! Greg Berry saved my recent vacation. After a recent death in the family, I needed a break and went over to Stuart Florida for a short vacation. My c Greg Berry saved my recent vacation. After a recent death in the family, I needed a break and went over to Stuart Florida for a short vacation. My car was having problems, so I took it to a Buick Dealership there. I received a call at the hotel the next morning from the service advisor there asking "Do you have the means to buy a new car? You won't be able to make it back to Tampa in the condition it's in!".. I called Greg in a panic and told him the story. He took the time to explain to me why he thought the transmission, etc.. was fine, and explained how the car would be reacting IF what they said was true. He said it was something minor and I would be fine driving the four hour drive back, etc. He was right. What a relief! This is not the first time I have called Greg in a break down situation, he always gets on the phone and advises me. Greg has always been kind, considerate and patient. I have been to a lot of dealerships in the past, and this is the only dealership I feel I can truly trust for honesty, integrity and fairness. Thank you for being there. Patricia Smith More
by P Smith, happy customer
Employees Worked With
Harry Ossenberg, Greg Berry, Doug Robinson
May 14, 2018
Pleasant Experience with Service Dept. (Ryan) After a couple rough starts, I finally was paired up with Ryan in the service department for the repair of my used Honda that I'd bought from Crown Bu After a couple rough starts, I finally was paired up with Ryan in the service department for the repair of my used Honda that I'd bought from Crown Buick GMC. He was prompt and courteous, making my experience there rather pleasant and easy. He is knowledgeable and friendly, and I felt that this visit to Crown's service department was less intimidating than other service shops I've been to in the past. I will definitely return to Ryan for help in the future and will highly recommend him to anyone I know. More
by VickyJ-O
Employees Worked With
Ryan Donarski
