Crown Buick GMC - Service Center

Great Service! Very nice Service Department. Every one there was kind and courteous. John Grundon , Service Advisor, was very pleasant, efficient, and helpful in ans Very nice Service Department. Every one there was kind and courteous. John Grundon , Service Advisor, was very pleasant, efficient, and helpful in answering any questions. Thank you for a job well done! I will definitely be back. Rita Skinn More

Terrific Thank you Dave B for providing a quick tire service on my SUV. You continue to be a great representative of the Crown Automotive core values. I apprec Thank you Dave B for providing a quick tire service on my SUV. You continue to be a great representative of the Crown Automotive core values. I appreciate your professionalism and terrific service throughout my visit 1/27 . Thank you More

Service center Bill was welcoming in the service department and kept me updated on the completion of my car. Reviewed afterwards what services were done. Thank you Bill was welcoming in the service department and kept me updated on the completion of my car. Reviewed afterwards what services were done. Thank you More

Today I got a warranty issue taken care of on my truck Bill was awesome and got me taken care of quickly. He was very nice and professional. Ryan Olding Bill was awesome and got me taken care of quickly. He was very nice and professional. Ryan Olding More

very friendly and helpful completed the service and then some. very nice to work with and solved all the problems I had. would recommend them to everyone. Will go back when I a completed the service and then some. very nice to work with and solved all the problems I had. would recommend them to everyone. Will go back when I am the area again. More

#1 service Lead advisor I have known Bill for many years and he always puts the customers needs first. He is always there when you need him and makes sure he gets the job don I have known Bill for many years and he always puts the customers needs first. He is always there when you need him and makes sure he gets the job done for you in a timely manner. I recommend him to everyone. More

I’m a 60 year old woman. My 2010 Cadillac started blinking its chec engine light. I brought it to this dealer for repair. When they started it, the light did not come on. They said they would need to blinking its chec engine light. I brought it to this dealer for repair. When they started it, the light did not come on. They said they would need to do a diagnostic test and that would be $166. At the end of the day, Greg, who was extremely pleasant, said they really couldn’t figure out what was wrong but they suggested I replace all the spark plugs, all of the ignition coils and do an alignment, to the tides sum of $1900. Admitting that they could not be sure this was the problem. I said no, I’ll pick up. Took it to another place for second opinion, he said could have just been a sensor and it corrected itself. It is now a month later and the car has been fine. I got a customer service request from Doug and called 4 times to speak to him. When I finally got him on the 5th attempt I asked him had he not gotten my messages. He actually raised his voice to me and said” we’re not going there, move on”! . No apology, nor explanation for not returning my calls over 5 days. I then told him my story. He said what do you want. I said I wanted my money back s since they really didn’t diagnose my problem. He said “ Yeah, that’s not gonna happens” and continued with his condescending and disrespectful attitude. I ended by saying that I had recorded our conversation and would be contacting his boss. He first threatened to have me arrested. I pointed out to him that this is not a crime, just not admissible in court. He then said he would refund my money. After receiving the refund, I set an email to dealership to speak to general manager. Obviously, he refunded my money because he knew he had been extremely aggressive, disrespectful and unprofessional with me. Then someone gave him the message and he had the nerve to call me. Her knee the complaint was about him and he was confrontational again. Does anyone there care that this is the man who is supposed to be customer service? It’s a shame. Greg was great, the courtesy vehicle was very convenient, I would most likely have traded in my 2010 and bought from them. I just bought a house not 2 miles from there location. Now, knowing that he is an indication of their customer service attitude, no way. More

Went in for service on my vehicle under warranty and it was such a fast an easy process. I love coming here, the staff is always so friendly and welcoming and the service is convenient and fast. Dorothea P was such a fast an easy process. I love coming here, the staff is always so friendly and welcoming and the service is convenient and fast. Dorothea Pack, Dave Biagi, Robert Patterson, and Mark Fernandez are some of the staff that have made a wonderful impression. Although there were others to mention I can’t remember all their names. Thank you Crown Buick GMC for your continued customer service! More