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Crown Buick GMC - Service Center
St. Petersburg, FL
1,603 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,603 Reviews of Crown Buick GMC - Service Center
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July 27, 2020
Emergency help Thank you Crown Buick GMC St. Petersburg, FL for your assistance in response to my windshield wiper emergency. During a torrential downpour 3:30 p.m. Thank you Crown Buick GMC St. Petersburg, FL for your assistance in response to my windshield wiper emergency. During a torrential downpour 3:30 p.m. my windshield wipers stopped working. Nothing I did could get them going again. I waited until the storm passed. So late in the day I wasn’t sure if the service department could help me. They not only told me to come in, they also discovered the problem quickly. Now this I dreaded because my GMC Terrain is ten years old. I was sure I’d have to wait a day or two for the part. We have afternoon storms everyday in this area. I wouldn’t be able to drive safely without working wipers. To my surprise they not only had the part in stock; but offered to install it immediately even though it was so late in the day. The repair was completed in less time than quoted. I greatly appreciated the timely repair. A special thank you to the technician that completed the work so quickly as I had my dog and we were waiting outside in 94 degree temps which was my choice. I elected to avoid inside due to COVID-19. The service advisor was great and quick to my aid. More
by Sherriesells
July 27, 2020
Great Service Experience Last minute on July 13, 2020, I had a battery failure. Called Roadside, Then my Service Advisor William "Bill" Hevel, and he said to bring my Canyon Last minute on July 13, 2020, I had a battery failure. Called Roadside, Then my Service Advisor William "Bill" Hevel, and he said to bring my Canyon in as soon as I got a jump start. Usually I am an early appointment person, but this was not the case in this instance. I showed up Bill and the Crew where just as amazing late afternoon as they are first thing in the morning. Bill said go cool off and have a cold bottle of water (only 94 outside that day) and he would take care of the battery. As usual, He the Technicians, Valet / Courtesy staff , and the Cashier all worked together promptly and effectively with smiles to get me on my way. More
by Dave Reinhardt
Employees Worked With
Other Employees :
Not sure of the Techs. or Parts Personal on my Canyon but RO# 247251 - Great & Thanks
July 21, 2020
I can’t say enough nice things about Dave Biagi! He is not only very helpful and efficient but very personable. He gives consistent service in a timely manner with a smile. Thank you Dave and Crown GMC! not only very helpful and efficient but very personable. He gives consistent service in a timely manner with a smile. Thank you Dave and Crown GMC! More
by Lisa
Employees Worked With
Dave Biagi
July 17, 2020
A service center I trust Bill Hevel always provides a high quality of service. His manner is friendly and helpful, he is very knowledgeable, and he is not only patient in answ Bill Hevel always provides a high quality of service. His manner is friendly and helpful, he is very knowledgeable, and he is not only patient in answering questions but often goes out of his way to offer helpful advice. More
by Vince
Employees Worked With
July 09, 2020
Greg needs to be recognized for his customer interests and the knowledge of his core work. He recently guided us in the troubleshooting of a faulty part as we were broke down in a small town in NC. He i and the knowledge of his core work. He recently guided us in the troubleshooting of a faulty part as we were broke down in a small town in NC. He is the reason we continue to select service from Crown GMC. Thank you Greg! More
by Robert
Employees Worked With
Greg Berry
July 07, 2020
Excellent service advisor and overall experience!! Dave Biagi is always available when needed and provides the best quality service to my vehicles. I've never had anything less than a great experience Dave Biagi is always available when needed and provides the best quality service to my vehicles. I've never had anything less than a great experience here. Crown Buick GMC is always my go to car serve place. Thank you Dave for the great service. More
by Julio P.
Employees Worked With
Dave Biagi
June 30, 2020
A dead car to an alive car My problem started with the remote, could not start the car. Called William Hevel my guardian angel as always and told me what to do also he asked me My problem started with the remote, could not start the car. Called William Hevel my guardian angel as always and told me what to do also he asked me to stop by the dealership. Taught me how to replaced the battery, how to open the remote and voila it worked. Sadden for a couple of days the the car,the remote was dead, called him again told me to call the Crown Buick towing Co. and they came towed the car and the next day my car was ALIVE, the battery was dead or low under warranty. I love Bill Hevel he always rescue me with a smile on his face, has patience with me how much I miss his hugs dearly. Extraordinary,excellent service as always.. Thanks Bill you are awesome. Lena More
by msn
June 29, 2020
Fast and thorough William Hevel went above and beyond to make sure my car would be done correctly and quickly. He made sure the parts were in stock, was ready at my ap William Hevel went above and beyond to make sure my car would be done correctly and quickly. He made sure the parts were in stock, was ready at my appointment time, and made sure everything was done correctly. The complementary car wash is always an awesome bonus! More
by kmhenry82
Employees Worked With
June 23, 2020
Service My truck was dead on Monday morning (the 22nd of June) and I called Crown's GMC dealership in St Petersburg. After being transferred to the service My truck was dead on Monday morning (the 22nd of June) and I called Crown's GMC dealership in St Petersburg. After being transferred to the service department, I asked an advisor if I could bring the truck in after 12pm that same day, if of course, I could jump start the vehicle. He said yes, but please be patient. After showing up to the dealership shortly after 1pm, I spoke to John Grundon, a Service Advisor there and he absolutely said he would get me in. Although it took longer than normal, since I did not have an appointment, it was still amazing to me the professionalism John showed and how he kept me informed of repair progress during my visit. My next visit I will make sure I have an appointment. I really appreciate this type of service and I will make sure I take my vehicle to Crown GMC every single time! John, you are a very valuable asset to Crown GMC! And thank you for the 5 Star Service I received while I was there! More
by tsteele
Employees Worked With
June 23, 2020
Super happy with the service I received from Dave Biagi. Friendly, prompt, and courteous. He made sure I was well taken care of even on his day off. Getting my loaner car was a breeze. Big thanks to Dave! A Friendly, prompt, and courteous. He made sure I was well taken care of even on his day off. Getting my loaner car was a breeze. Big thanks to Dave! As a young woman, feeling comfortable at dealerships is not always the norm. Very happy I purchased my car here and decided to continue to get it serviced here as well. More
by acarmenh526
