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Crown Buick GMC - Service Center

St. Petersburg, FL

4.9
1,603 Reviews

1,603 Reviews of Crown Buick GMC - Service Center

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December 12, 2020

Nice working with Mr. LEON FISHER excellent deal ! Nice working with Mr. LEON FISHER excellent deal ! Thank you so much Come see mr fisher and his team Happy HOLIDAYS & peace good will San More

by BAILEY4_7
Recommend Dealer
Yes
Employees Worked With
Leon Fisher
Dec 20, 2020 -

Crown Buick GMC responded

Sandra, Thank you for taking the time to share this positive review! We are overjoyed that Leon could provide you with great assistance and the perfect deal! We hope you enjoy your new vehicle, and we thank you for working with us at Crown Buick GMC! Happy holidays, and safe travels!

December 11, 2020

Came in for service repair on front headlight. They destroyed me vehicle messed up door window panels. Ruined my front bumper, damaged inside tailgate, put in back tail light on the wrong side. Not to More

by Frustrated42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
William Hevel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Berry, Shane Duhaime
Jan 15, 2021 -

Crown Buick GMC responded

Dear Frustrated42, We appreciate your review and apologize for the issues with your bumper, which we resolved at no cost to you. With reference to the other issues, I have attempted to help you but you hung up the phone on me when I called to arrange a time for you to bring in your vehicle for you and I to look at it together so that I could assist. I can assure you that we would stand behind the items that we were responsible for but the bumper was not damaged here when being serviced. If you would like to like to schedule time for me to look at your vehicle, please contact me at the dealership on 727.527.7151 ext 1250 or email me at sduhaime@crowncars.com at your earliest convenience. Sincerely, Shane Duhaime, Service Manager

December 11, 2020

AS ALWAYS, DAVE IS WONDERFUL TO WORK WITH! HE ADDRESSES ALL OF MY CONCERNS AND SVC ISSUES AND MAKES SURE THINGS ARE DONE IN A TIMELY MANNER. HE GOES ABOVE AND BEYOND FOR ME AND I GREATLY APPRECIATE IT. I More

by cindy a
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dave Biagi
Dec 11, 2020 -

Crown Buick GMC responded

Cindy, Thank you for leaving Dave this amazing review! He will be honored to hear of your very kind words and to know how confident you are in his efforts! Offering quality and efficient service is so important to us, and we are certain that Dave will provide you with nothing less in the future!

December 03, 2020

We were on vacation in November 2020 and we had a brake line problem in our vehicle. This happened to us on a Sunday and we took our vehicle to have the brakes repaired. Upon having the brakes repaired the More

by Robert Ramos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Hevel
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 31, 2020

Dave Biagi in the Service Center is wonderful! He was very thorough to meet the needs in my repairs and kept me informed throughout the process until delivery. Dave has such a great disposition and pers More

by emmetbella
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Biagi
October 25, 2020

I have been to this dealership for service on my Buick Encore several times. Each time the staff has been friendly and professional. Bill was very helpful in answering questions and seeing that I was comf More

by Sharron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Hevel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Crown Buick GMC responded

Sharron, Thank you so much for your excellent review! We are so appreciative of your continued business, and we are pleased that we could consistently be of valuable assistance to you throughout your visits. If you have any further questions or concerns, please do not hesitate to give us a call. We wish you the safest of travels until we meet again!

October 22, 2020

I've had the pleasure of having Dave Biagi as my service advisor. He has been accommodating by going above and beyond to ensure that my vehicle repairs were handled properly, especially given the nature of More

by jeepgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Biagi
Oct 27, 2020 -

Crown Buick GMC responded

Thank you for leaving Dave this positive review! We are pleased that he could consistently provide you with the quality service that you so much deserve! He will be honored to hear of your very kind words, and we are certain that he will continue to take exceptional care of you in the years to come!

October 16, 2020

Many thanks to Dave Biagi at Crown Buick GMC. I am new to the area. I am glad I took the advice of neighbors to have my GMC serviced at Crown. Dave and Crown personnel were friendly, knowledgeable, prompt More

by Audrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Biagi
Oct 18, 2020 -

Crown Buick GMC responded

Audrey, Thank you for leaving Dave this wonderful review and recommendation! We couldn't be more pleased to welcome you to our dealership, and we are overjoyed that Dave could provide you with the quality service that you so much deserve. It is an honor to hear of your very kind words, and we look forward to continuing to provide you and your vehicle with our best care in the future!

October 14, 2020

John G in service was absolutely phenomenal! As a young woman I usually feel very stressed going to a dealership because I don’t understand a lot about cars. John was so clear and helpful. He ended up savi More

by christine.wilson32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Grundon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2020 -

Crown Buick GMC responded

Christine, Thank you for taking the time to leave John this excellent review! We are delighted to know that he took great care of you and made your overall experience as seamless as possible. Offering unbeatable service and deals is always our goal, and we will certainly provide you with nothing less in the future!

October 10, 2020

Bill Hevel was my service rep. He was courteous, knowledgeable and handle my service needs quickly and efficiently! Nice clean facility, great job on my Encore. More

by dalmatianlover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Hevel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gal at the checkout, don't know her name but very pleasant and fast.
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