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Crown Buick GMC - Service Center
St. Petersburg, FL
1,603 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,603 Reviews of Crown Buick GMC - Service Center
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September 06, 2021
John Grudon was the service rep. I was traveling from MI and returning in a day or so, and needed some basic service, and the reassurance that all would be fine for the trip home. John attended to the det and returning in a day or so, and needed some basic service, and the reassurance that all would be fine for the trip home. John attended to the details and i was on my way again sooner than i expected. By the way, having a GM car, i pulled into Dimmit Cadillac, I was met with disrespect and a lack of common courtesy. When the staff saw i was driving a GMC and not a Caddy, three of the four staff men literally turned their noses up and their backs to me, and walked away. A fourth directed me to Crown. If I was a St Pete resident I would certainly return to Crown for sales and service, and specifically to John, and i would never recommend the other place or a caddy if that is their typical treatment of a GM customer. THANK YOU, JOHN and the Crown staff!! Barry More
by barry
Employees Worked With
Other Employees :
the manager whose name i cannot recall; Deborah who assisted with my checking out
September 06, 2021
My Dad's 87 Chevy Monte Carlo had been running rough & stalling, and I contacted the service advisor, Greg Berry, and he told me to not drive it in, but have it towed, and they'll check it out. I had d stalling, and I contacted the service advisor, Greg Berry, and he told me to not drive it in, but have it towed, and they'll check it out. I had done so, and they advised me that it was the catalytic converter that was clogged and needing replacing. Greg told me the cost involved, before the work was done (which I appreciated very much), and had them go ahead with it. They had the work done off site, at a muffler shop of their choice, whom they trusted to do good work, and though it was a few days without the car, it's running great again. Bill Hevel had told me the car was ready to pick up -- as Greg was out that day, and their courtesy driver, Greg Walker, had arranged with me a pick up time, so that he could bring me in to get the car. And, of course, Doris Smith, at the cashier desk, is always pleasant, has paperwork ready, and is quick on getting payment processed, so that I can be on my way. I thank everyone again at Crown Buick/GMC for the professional courtesy shown, and keeping apprised of the situation with my Dad's car. Thank you all! More
by GIhrig65
September 05, 2021
Been going here for over 8-years and the service is what keeps me coming back. Professional service with excellent people. Bill and his team are understanding and easy to talk to. A+ keeps me coming back. Professional service with excellent people. Bill and his team are understanding and easy to talk to. A+ More
by M8L0M
September 03, 2021
I honestly have to say that he Crown Buick GMC Dealership is the best facility that I have dealt with Nationwide. The Sales Team is definitely not a high pressure department wanting to reach deep in your poc is the best facility that I have dealt with Nationwide. The Sales Team is definitely not a high pressure department wanting to reach deep in your pockets. The service department has the highest level of customer service and support. Always happy to assist and help you out from the time you arrive and to the time of departure. You receive follow up phone calls from both sales and service making sure you are happy with your vehicle. More
by dary3id
August 28, 2021
John Grundon was amazing! I had a panicked experience and drove in so worried about my car. John was so reassuring, calm, and kind that I immediately had faith that they would take good care of my car. John drove in so worried about my car. John was so reassuring, calm, and kind that I immediately had faith that they would take good care of my car. John called me with an update, explained everything thoroughly and then called right when he said the car would be ready! I appreciate the service, transparency, and detailed fixing of my Buick! More
by Abigail K.
Employees Worked With
August 25, 2021
Best mechanics and service advisors. John Grundon went out of his way to make sure we understood what needed to be done on our car. out of his way to make sure we understood what needed to be done on our car. More
by Lucy
Employees Worked With
August 17, 2021
Mr. Tobolski is a great professional ,answered all our questions ,car dignosed and repaired in one hour . Had time to pick up my son from school questions ,car dignosed and repaired in one hour . Had time to pick up my son from school More
by alhamawi
Employees Worked With
chris Tobolski
