Crown Buick GMC - Service Center

Great team! I recently bought a new truck which had a factory glitch needing to be resolved. Bill and the service team including David the diesel tech were really I recently bought a new truck which had a factory glitch needing to be resolved. Bill and the service team including David the diesel tech were really great handling the issue, and particularly attentive to my needs. This type of service goes a long way to ensuring repeat business and referral business. Thank you guys and well done! More

Sales to Service Bought my SUV from Crown in April of 2014 and have had it serviced twice. From the sales experience to service I would give Crown 5 stars across the b Bought my SUV from Crown in April of 2014 and have had it serviced twice. From the sales experience to service I would give Crown 5 stars across the board. More

Excellent Service!! Last week, I brought my 2013 Acadia Denali in for service and Bill and the rest of the staff were great. I was in and out of there in less than an ho Last week, I brought my 2013 Acadia Denali in for service and Bill and the rest of the staff were great. I was in and out of there in less than an hour. If you are looking to purchase a vehicle I highly recommend going over to Crown Buick GMC, you won't regret it! More

Awesome customer service I have brought my Enclave to Crown Automotime on a few occasions and each time was better than the last. Micheal Gregory has been my service person an I have brought my Enclave to Crown Automotime on a few occasions and each time was better than the last. Micheal Gregory has been my service person and always takes care of my car professionally. .he is personable and always tells me upfront before the work is done. I never wait more than 24 hours for an appointment. I highly recommend Crown auto and plan to buy my next car here from Tom. More

Great service; performed as promised I first left message for my "other" dealership to call regarding a parts recall on 2010 Chev Impala. Receiving no return call, the next day I called C I first left message for my "other" dealership to call regarding a parts recall on 2010 Chev Impala. Receiving no return call, the next day I called Crown Buick in St Pete, and left message. Mark returned my call soon after I left the message. My car was serviced that same day. The service I received from Mark and Bill Hevel was fast, friendly and professional. My car was ready when they said it would be, and I even received a free car wash! More

Excellent My new car was involved in an accident. My estimator Michelle Tripped was very thorough and explained everything in writing that would be done to my c My new car was involved in an accident. My estimator Michelle Tripped was very thorough and explained everything in writing that would be done to my car. When I returned to pick it up, everything was properly done and the parts that I asked to keep were there waiting for me as well. More

Recent visit I had been waiting on a call to have a recall part replaced on my car since June. I walked in and was handed over to Bill Hevel. I explained the s I had been waiting on a call to have a recall part replaced on my car since June. I walked in and was handed over to Bill Hevel. I explained the situation to him regarding the recall. I also told him how long I had been waiting. Bill was not amused. He immediately got on the phone and started making calls regarding the parts that were on recall for my car. Within half an hour, he had located the part for me and consulted with me on what would work best with my schedule. When I dropped the car of the next afternoon to have the repairs done, he had already prepared the paperwork and was ready for me to drop the car off and go on my way. Bill is an extremely nice guy who knows how to make things happen. I was very appreciative of the extra steps he took to make sure that I was taken care of in this encounter. Thanks Bill. More

Service Department I was greeted by Ali Mateo in a friendly professional manor. Mr. Mateo filled out all necessary papers for the work to be done. He gave a clear expla I was greeted by Ali Mateo in a friendly professional manor. Mr. Mateo filled out all necessary papers for the work to be done. He gave a clear explanation of the procedure. Both Ali Mateo and Bill Hevel were competent, answered all of my questions, They were polite, and well spoken. Work was done in the estimated time. Additional parts are on order. Mr Hevel assured me the car safety was not in question. Parts should be received soon and he will contact me upon their arrival. More

Technical problem on my 2013 Acadia I was welcomed by M. Bill Hevel who treated me as a family member, even though i was a canadian tourist. I was tken in charge by a very competent a I was welcomed by M. Bill Hevel who treated me as a family member, even though i was a canadian tourist. I was tken in charge by a very competent and professionnal team which turned my nightmare into a pleasant adventure.. The environment is also outstanding! More

Customer Service Bill Hevel, the recall service adviser, is an asset to Crown Buick GMC. He is professional and friendly. Customer service and satisfaction means alo Bill Hevel, the recall service adviser, is an asset to Crown Buick GMC. He is professional and friendly. Customer service and satisfaction means alot. I walked out of there with my car questions answered. Thanks Bill More