Crown Buick GMC - Service Center

Grounded, Realistic and Understanding Customer Service Brought my 2012 Acadia in for an oil change, tire rotation and seatbelt recall (late) on Saturday. Bill was busy so he asked Abi to assist until he w Brought my 2012 Acadia in for an oil change, tire rotation and seatbelt recall (late) on Saturday. Bill was busy so he asked Abi to assist until he was free. Abi entered all of my info and concerns and I just mentioned I needed to be somewhere with my daughter in 1 1/2 hours would that be enough time and he said I have a loaner for you - no worries. That was my first wow because I have never had that offer at another dealership. Abi didn't hesitate to help me in a pinch. Awesome! So now I am in 2015 Acadia for the afternoon and I am literally getting in the car to go to the dealership and Bill calls and says keep the car until Monday, I am trying to get you the best price available on tires and I am not satisfied that we have addressed all of your concerns yet. Nice, no problem I will drive the new car! Monday morning comes Bill calls - good news/bad news - lays it all out, gives me the prices/options. Then we talk tires.....ugh hate buying tires.....he took the time to really talk to me about my options, his opinions and advice and asked that I call him on Tuesday with my decision on which tire was within my budget. He totally got that I live on a budget and only have what I have and worked with me on it. He was able to get me a great deal on my service in the shop and the tires and I am very grateful for his customer service, sincerity and understanding. Thank you Bill Hevel!!!!!!! More

Excellent Serive Lisa in sales helped us purchase a new truck. The ease of buying with her was great! She knew we were on a time crunch, but still made a point to be v Lisa in sales helped us purchase a new truck. The ease of buying with her was great! She knew we were on a time crunch, but still made a point to be very thorough. Bill Hevel in the service department was top notch! We had recently moved to the area and you never know what to expect when you go to a new dealership. Completely stress free. The service they delivered was everything we had hoped for. They were so friendly, it made us feel like we were at home. More

Going the extra mile. Came in for a recall. Found other issues & Bill was honest about what needed to be done. He took sincere care of me..Awesome guy! Came in for a recall. Found other issues & Bill was honest about what needed to be done. He took sincere care of me..Awesome guy! More

Honest, thorough friendly service. Bill is very thorough, likeable and went the extra mile helping me out with a needed extra while I was there. I will come back for service again. Bill is very thorough, likeable and went the extra mile helping me out with a needed extra while I was there. I will come back for service again. More

Friendly Service Nothing worst than needing car service on vacation. Micheal and everyone really, were very friendly. They not only fixed my headlight, they fixed a re Nothing worst than needing car service on vacation. Micheal and everyone really, were very friendly. They not only fixed my headlight, they fixed a recall, washed it, and swept the front carpet! And the car hopper guy (I never caught his name) baked cookies in the lounge. Awesome. More

Excellent Took my car in for service and was handed over to Bill Hevel for help. Bill was polite, personable, and professional. The whole staff seemed to be fri Took my car in for service and was handed over to Bill Hevel for help. Bill was polite, personable, and professional. The whole staff seemed to be friendly, which goes a long way! More

consistent I have to deal with service through different dealerships for my company's fleet vehicles. Bill Hevel at Crown is always very professional and persona I have to deal with service through different dealerships for my company's fleet vehicles. Bill Hevel at Crown is always very professional and personal. I am always impressed with the communication and speed of service. More

SERVICE Service was spot on would highly recommend the dealer took the car in for a recall and oil change the time they promised the vehicle would ready it wa Service was spot on would highly recommend the dealer took the car in for a recall and oil change the time they promised the vehicle would ready it was. More

Great experience My service experience for the recall part on my Chevy Trailblazer was excellent. Fast in - fast out. Thank you very much Michael for your professional My service experience for the recall part on my Chevy Trailblazer was excellent. Fast in - fast out. Thank you very much Michael for your professionalism. . More

Great customer care and car repair I took my buck enclave in for repairs before a long road trip, and good thing I did. Mike Gregory and the buick team checked the vehicle and found my I took my buck enclave in for repairs before a long road trip, and good thing I did. Mike Gregory and the buick team checked the vehicle and found my tire was unthreading and about to have a blow out. The buick team also found issues the tire was causing. The buick team found and fixed all my vehicle issues in 2 days and inspected my car to insure safe driving for this trip. Thanks so much Mike and Crown buick for great customer service and fast repairs. Very much appreciated. I will be back when my car needs any TLC. More