Crown Buick GMC - Service Center

Service Advisor Michael Gregory Michael Gregory always gives spot-on service advice. He's very helpful and takes the time to explain what is needed and why. He's always friendly an Michael Gregory always gives spot-on service advice. He's very helpful and takes the time to explain what is needed and why. He's always friendly and makes me feel comfortable. More

service personnel I received excellent service and treatment . Michael Gregory is the best. He is very efficient and knowledgeable. He cares about his customers and I received excellent service and treatment . Michael Gregory is the best. He is very efficient and knowledgeable. He cares about his customers and it shows More

Crown Buick GMC is the BEST!!!! We have taken all of our Buick cars for service for over 15 years. I was introduced to Greg Berry . He is friendly and very knowledgeable about our We have taken all of our Buick cars for service for over 15 years. I was introduced to Greg Berry . He is friendly and very knowledgeable about our car. More

Great service and very knowledgable, ask for Michael Gregory My car was failing and Michael advised me on my old car and helped get me into my new Buick Encore. He was amazing to work with! I would recommend h My car was failing and Michael advised me on my old car and helped get me into my new Buick Encore. He was amazing to work with! I would recommend him to my friends and family! More

Recall Work Handled Well Dave Biagi was in 7-AM last Friday to handle the appointment. Recall work was needed & completed on time. Was able to discuss the work w/technician. Dave Biagi was in 7-AM last Friday to handle the appointment. Recall work was needed & completed on time. Was able to discuss the work w/technician. More

Replacement of wheel rims on my 2006 Pontiac Vibe During a recent severe rain storm, I accidentally hit a submerged drainage culvert, warping the wheel rims on the right side of my 2006 Pontiac Vibe. During a recent severe rain storm, I accidentally hit a submerged drainage culvert, warping the wheel rims on the right side of my 2006 Pontiac Vibe. It's not easy to get parts for Vibes anymore. William Hevel, my service rep, was able to get the rims within two days. After mounting the rims, it was discovered that I had one tire that would not retain air. William was able to get a matching tire to my current set of tires within a few hours. He also recommended I get a front end alignment. The car handles great. William gave me exceptional service. He discussed all the various situations that arose with my car every step along the way. He was most courteous. I would definitely use Crown GMC again for any needed repairs to my vehicle. More

Quick Service I was having a tire issue on our 2014 Savana Van and stopped at the dealership without an appointment. I was met by a new service advisor....... Bill I was having a tire issue on our 2014 Savana Van and stopped at the dealership without an appointment. I was met by a new service advisor....... Bill Hevel. Within an hour my problem was corrected and I had my van back and it was washed. Crown GMC always delivers great service and that's why I return to this dealership. Bill was great to work with and delivered on his promise to have it back to me within an hour. More

First Car Service Took my Buick Encore in for its first oil change and service. Had a few concerns and they addressed them all - service was prompt and efficient and th Took my Buick Encore in for its first oil change and service. Had a few concerns and they addressed them all - service was prompt and efficient and the service manager explained everything that I had ask them to check. I have had excellent service from the very beginning with this dealership for the sales side and now the service side - highly recommend. Charles Hemeon More

Service experience I had to bring my car back to the dealer due to the service air bag light coming on. I made an appt. for Sat. morning. I brought the car in, and aft I had to bring my car back to the dealer due to the service air bag light coming on. I made an appt. for Sat. morning. I brought the car in, and after an hour was told that they needed to keep the car as multiple "codes" came up on the diagnostics. I was given a loaner. Greg was my service person and was good to work with. He told me it would probably be Tues. before I got the car back which was fine. I waited until Tues. pm before I called to get an update as I had not heard anything from Greg, I spoke with someone and was told that they would be putting the part in that night and then would test drive it and then have Greg call me the next morning to let me know it was ready. By about 11 o'clock the next morning I had not heard anything so I called him back. He stated that they were still working with the car but would try and have it ready early that afternoon. He stated that he may multiple attempts to reach me on Monday but that he must have called the wrong number. He did call at 2 and say the car was ready. I just found the experience a little frustrating not hearing back from anybody initially. I am hoping that this one experience was a fluke. More

Mike Gregory - great Service I went to the service department without an appointment, was immediately helped by Mike Gregory who had my problem diagnosed and repaired in about two I went to the service department without an appointment, was immediately helped by Mike Gregory who had my problem diagnosed and repaired in about two hours. Mike had helped me before when I had a problem with my car. He is always most helpful, keeps me informed of repair needs and progress. He is very cheerful, kind and courteous. I now carry his business card in my purse so that if I have a problem I can call on him. More