Crown Buick GMC - Service Center

Quick Reliable service Brought in my Buick Enclave for some routine service. The service advisor Bill Hevel was very friendly and took his time to explain everything that n Brought in my Buick Enclave for some routine service. The service advisor Bill Hevel was very friendly and took his time to explain everything that needed to be done and what will be needed to be done at my next service appointment. More

SERVICE COMPLETED CORRECTLY THE FIRST TIME I had an issue with my 2015 Sierra of water intrusion. It was expected to take longer than normal to locate and repair leak. They did not try to rus I had an issue with my 2015 Sierra of water intrusion. It was expected to take longer than normal to locate and repair leak. They did not try to rush the job to give me my vehicle back. They made sure it was fixed so I would not need to return for that issue again. I have had a few real good rains and not one sign of water. Great job. More

Platinum Service I called and got my car in and out, for an oil change and alignment within three hours. Bill was very professional and ethical. He made me feel like a I called and got my car in and out, for an oil change and alignment within three hours. Bill was very professional and ethical. He made me feel like a friend / family member, not just a customer. More

Quality and Service Beyond Expectation Recently had some service work done at Crown Buick GMC. From the initial phone call, to driving away I had an excellent experience with Dave Biagi and Recently had some service work done at Crown Buick GMC. From the initial phone call, to driving away I had an excellent experience with Dave Biagi and the staff. They were extremely helpful, courteous, informative and honest. Everything they explained to me happened when they said it would, and informed me of any potential issues with the job. I would definitely go back for any future servicing, or purchasing due to the customer service I received. Thoroughly recommend this establishment to everyone! More

repair of Verano I am from out of town and called late Sat to get appt for a problem I had with the car. I was quickly given an appointment for Monday early. I was met I am from out of town and called late Sat to get appt for a problem I had with the car. I was quickly given an appointment for Monday early. I was met by Dave Biagi at the service entrance and greeded by name. The car was taken in and I was able to explain my difficulties to mr. Biagi, he clearly new what I was talking about, and after a small discussion, got the top Mech on the car. In about 30 min they knew what was wrong, orded the parts in special, since I am only here a few days - by Wednesday noon I was fixed and on my way one happy camper. Respect and attention to my questions was first class. Thank you Dave for an extraordinary experice with car repair. bob stamp More

Fabulous Service! :) Michael Gregory has given me great and fabulous service since I first got my 2013 GMC Terrain! He keeps me update on the service needed for my vehicle Michael Gregory has given me great and fabulous service since I first got my 2013 GMC Terrain! He keeps me update on the service needed for my vehicle. Mike always has a very pleasant and courteous manner when I come to the service department. Everything is always on schedule, that's make things very good for me having a busy calendar to attend. More

Problem with air conditioning Mr. Gregory was very helpful in trying to get to the bottom of the problem with the A/C in my car. He is a friendly and portrays excellent customer se Mr. Gregory was very helpful in trying to get to the bottom of the problem with the A/C in my car. He is a friendly and portrays excellent customer service. More

Very good service Had multiple issues with my vehicle that required two days of service. Michael Gregory did a very good job of making the process flawless and everyth Had multiple issues with my vehicle that required two days of service. Michael Gregory did a very good job of making the process flawless and everything was taken care of. Would definitely go to Michael for assistance in the future More

Scheduled service call Today's service call was to change the oil, do an over-all inspection, and replace a faulty tail light. Michael Gregory, my service agent, althoug Today's service call was to change the oil, do an over-all inspection, and replace a faulty tail light. Michael Gregory, my service agent, although slammed with other clients and phone calls did his utmost to be sure that my GMC Canyon was serviced properly. The technician indicated that there was nothing wrong with the tail light. However, after supplying Mike with a little more info, he made sure the techs looked at it again. This time they discovered the light, indeed(!), did not work properly. The techs took the vehicle back into the shop, repaired it in a timely fashion and I was happily on my way. The total cost was discounted through a coupon and Mike's decision to make up for the error/inconvenience about the light. I truly appreciate that Mike took the time to listen and talk with me about any other issues regarding my truck. More

Crown Buick GMC Service Center is the best! One night on the way home, my steering wheel had fallen into my lap. Fortunately, I could put it back up into position & get home. The next day, I b One night on the way home, my steering wheel had fallen into my lap. Fortunately, I could put it back up into position & get home. The next day, I brought my 94' Skylark in to see if they could fix my steering column, and also I had noted "low coolant" a few days before, and had to put a gallon of fluid in, so wanted them to check that out too. The coolant leak was found to be a gasket, which could be fixed, but they didn't want me to spend money on that, if they couldn't fix the steering column. The column, in my car, was a "box" type column, which cannot be fixed -- can only be repaired, and unfortunately, they do not make them anymore, and no one had any in stock. Fortunately, the mechanic, Owen Runacres, went to a junkyard he frequents, and found one that was OK, and fit my car, and could fix it. Once fixed then they could continue and fix the rest of the problems...that is, the coolant leak. I realize that many people would just buy a new car, and YES -- Buick has beautiful cars - but right now in my life, there is much going on, and funds are VERY low, so though this was not cheap, it was still a huge savings to me. And Crown supplied me with a Savings Card to use, so that, too, came in handy for this servicing. I cannot tell you how happy I am that my "baby" is OK, and is working great, and I appreciate the honesty of everyone - Greg Berry telling me what's what, and keeping me informed, and I appreciate no one pressuring me to just buy a new car instead of fixing this. One day, I will probably have to buy new - and at that time, Crown will be the one I go too!! Thank you all for your great service, courtesy, honesty, and professionalism. Gail Ihrig Seminole, FL More