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Crown Buick GMC - Service Center
St. Petersburg, FL
1,603 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,603 Reviews of Crown Buick GMC - Service Center
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October 09, 2015
professional service excellent service and bill hevel was prompt, courteous offered a courtesy ride home, while service was being performed Next appointment made at the s excellent service and bill hevel was prompt, courteous offered a courtesy ride home, while service was being performed Next appointment made at the same time. More
by robnznj
Employees Worked With
October 06, 2015
Service Manager Kindness Service Manager, Greg Berry, at Crown Buick went out of his way to help me. My Buick Enclave transmission failed and I was out of town. I called OnSta Service Manager, Greg Berry, at Crown Buick went out of his way to help me. My Buick Enclave transmission failed and I was out of town. I called OnStar who contacted Buick Roadside assistance and informed me of the warranty recall for this transmission problem. They sent a flatbed tow truck in less time than was estimated by at least a half hour. It was a Saturday so the service department was actually closed at 4:00PM, but Greg was still there. I spoke with him and let him know the details. He made every effort possible to set up a service vehicle for me to use while my car was being repaired. He also waited for up to an hour after his business hours until we arrived at the dealer with my vehicle. Thanks so much for your kindness in providing service and making the experience one of calming and reassurance rather than chaos of a broken down vehicle.. He made sure everything was taken car of and that I had all of the information I needed during this time. Thanks so very much!!! I highly recommend this dealership and service manager, Greg Berry, for anyone wishing to have a calm helpful customer service experience!!! Linda Martian More
by Lynmart
Employees Worked With
Greg Berry
October 06, 2015
Treated With Respect I had a repeat visit for the same problem concerning "service engine soon" light. No hassles, No charge. Bill was great. I was actually surprised t I had a repeat visit for the same problem concerning "service engine soon" light. No hassles, No charge. Bill was great. I was actually surprised that a new problem wasn't found. Bill treated me with respect and kindness and did not take advantage of an "old" woman who knows nothing about vehicle engines. Thank you immensely. More
by Retired Secretary
Employees Worked With
October 03, 2015
Over the top Customer Service. Greg Berry goes out of his way to LISTEN and make sure that the problem is found quickly and with the minimum amount of cost. No wild goose chases he Greg Berry goes out of his way to LISTEN and make sure that the problem is found quickly and with the minimum amount of cost. No wild goose chases here. Prices are very reasonable considering this is a dealership and discounts are given whenever possible. Courtesy rides are efficient and timely, and when available courtesy cars are provided without charge. OUTSTANDING Dealership and Service Department far exceeding the local competition. More
by Classis Buick Owner
Employees Worked With
Greg Berry
October 03, 2015
Service Manager I have been going to Crown Buick for over 20 years and have always had excellent service. Greg Berry is an excellent service manager and I prefer wo I have been going to Crown Buick for over 20 years and have always had excellent service. Greg Berry is an excellent service manager and I prefer working with Greg because he is pleasant and knowledgeable. I knew when he was a mechanic and found him to be excellent in that area as well. More
by Fran2131
Employees Worked With
Greg Berry
October 02, 2015
Excellent service I have been having service done for all of my GM vehicles for over 20 years now at Crown and I have always worked with Greg. He is extremely knowledg I have been having service done for all of my GM vehicles for over 20 years now at Crown and I have always worked with Greg. He is extremely knowledgeable and takes great care of me and any vehicle I bring him. I just had work done on my mother in laws 2002 GM and it still runs solid and she is very happy. I live all the way out in Odessa and I made the drive just for the excellent service I recieve. Thanks and I plan to continue working with Greg and Crown for the foreseable future. Bob More
by BB
Employees Worked With
Greg Berry
October 01, 2015
Excellent Service First time at Crown Buick. I was very impressed with David Biagi. Excellent service, kept me informed, always wanted to be sure of customer satisfac First time at Crown Buick. I was very impressed with David Biagi. Excellent service, kept me informed, always wanted to be sure of customer satisfaction. He was the best to work with! Your shuttle driver Brian was excellent too. Very personable. Would have no problem recommending this dealership. More
by countrygirl
Employees Worked With
Dave Biagi
September 30, 2015
Very good Wonderful. Found a deal for repair and saved $200.00 and got a nice carwash in the wait too. I will always go back there. Wonderful. Found a deal for repair and saved $200.00 and got a nice carwash in the wait too. I will always go back there. More
by Diana
Employees Worked With
Michael Gregory
September 29, 2015
Excellent customer service Dave Biagi is an awesome, knowledgeable, friendly service advisor. I have always had positive experiences dealing with Dave and today he took it one n Dave Biagi is an awesome, knowledgeable, friendly service advisor. I have always had positive experiences dealing with Dave and today he took it one notch higher. While my car was being serviced he called around to find a part that their facility was out of stock and had it delivered so I didn't have to wait for 2 days for delivery and return for service. He then stayed on top of the installation so work was done in a timely, efficient manner. Dave is the man. He then walked me to the courteous, friendly cashier Doris Smith. Wonderful facility and awesome staff. Thanks Dave and Doris! Go Team Crown! More
by mare
September 29, 2015
Awesome service experience Took my GMC Sierra in for service and had one of the best service experiences I have had at any dealer. Advisor Bill Hevel was extremely personable a Took my GMC Sierra in for service and had one of the best service experiences I have had at any dealer. Advisor Bill Hevel was extremely personable and took his time to explain what was wrong with my Sierra, what we needed to do to fix it and most importantly how much it would cost. Service was done quickly and efficiently....Thank you BIll for all your help!! More
by Frank
Employees Worked With
