Crown Buick GMC - Service Center

Great service Love dealing with Bill, he is pleasant, knowledgeable, and takes good care of us when we get our buick serviced. So glad I googled dealerships in St P Love dealing with Bill, he is pleasant, knowledgeable, and takes good care of us when we get our buick serviced. So glad I googled dealerships in St Petersburg when we moved here a year ago!! More

parts were in for my recall. I called on Monday and got an appt. on Friday because the parts were in on my recall. I only waited for two hours for the work to be done plus a car I called on Monday and got an appt. on Friday because the parts were in on my recall. I only waited for two hours for the work to be done plus a car wash. William Hevel was very personable as always, showing pics of his beautiful family. Abimael helped me finish up my paperwork. Both gentlemen were very professional. More

Oil change Bill is always friendly and gives great service. Will be coming back for all my service needs. Crown rocks. Bill rocks. Dave rocks. Gmc rocks Bill is always friendly and gives great service. Will be coming back for all my service needs. Crown rocks. Bill rocks. Dave rocks. Gmc rocks More

Great Service as always Dave Biagi was great as usual. Always on top of things and willing to make sure all the service is done properly and on time. Steve Dave Biagi was great as usual. Always on top of things and willing to make sure all the service is done properly and on time. Steve More

Service Took car in for oil change.They also took care of my three recall notices as well. Everyone I met was extremely professional in their manner and appe Took car in for oil change.They also took care of my three recall notices as well. Everyone I met was extremely professional in their manner and appearance. Bill went over my service report for me and explained in detail everything that was performed on my vehicle. There was no push to to have anything extra done. Suggested that I get my wiper blades changed, and nw tires on the front in the near future. More

Good service, nice people. Business Elite Advisor, Bill Hevel, tried to be accommodating but couldn't accomplish waiving the deductible as it took 3 times to fix the same proble Business Elite Advisor, Bill Hevel, tried to be accommodating but couldn't accomplish waiving the deductible as it took 3 times to fix the same problem and each time we had to pay the deductible under GMPP extended warranty. More

Zero stars! I find it interesting how many great reviews I see this place has received. My experience is far from that. If I could give this place a ZERO star I find it interesting how many great reviews I see this place has received. My experience is far from that. If I could give this place a ZERO star, I would. Don't let the smiles and "fake" friendly staff fool you. It's a show for your wallet. If you find yourself repeatedly going to get service to fix one thing and turns out your back for something else, I tell you, YOU ARE NOT ALONE!!! I'm taking the time to write this review because I'm fed up. Where do I begin? It started with check engine light. It gets correct after a $200 fee. I get into my vehicle and to my surprise my A/C quit working. So I turn around and return less than 5 minutes later to ask "what happened here"? Being that I trusted this establishment I again get more service done. I state that I need all things corrected and need this vehicle properly serviced and will have no problem paying to get things corrected. That was a $2300 service job, but I figured I'd be good to go right?!? WRONG! Less than 4 weeks later I have another check engine light and now my A/C is no longer working. Coincidence??? Who was the last to service my AC and check engine code. Crown GMC Buick! Folks, this is a story I can't make up. So now I bring it back thinking I'm going to get VIP treatment, I couldn't even get a loaner while my vehicle wasn't service. Yes there were vehicles available but they had reservations. Funny. After getting another diagnostic done I'm told this job will be in the $2000 range. At this point I'm thinking this vehicle is just a dud. But what I didn't get was how quick they wanted me to put me in something else and use my currently vehicle/dud as a trade in. I received multiple calls all from the same dealer within the last week. Why would anyone want this lemon? Then it begins to make sense. I end up speaking about my experience to my coworkers to find out one of those employees had worked at this dealership to later quit due to poor ethics. He stated that parts that were used were cleaned and polished up to be sold as new. He also stated that once you enter this establishment, you will find yourself going back.... A LOT. I took my vehicle to another establishment. My check engine light led to a replaced sensor($48) and no more check engine light. As for my A/C it was discovered my low pressure port had a loose valve core that was leaking. The valve was tighten and the unit was recharged with Freon. All for under $60. How does $108 fee from one dealer equal to $2000 fee to another dealer??? After learning of the shadiness that exist in this dealership it all made sense. My vehicle was being sabotaged in order to be a returning customer. Sad. Not to worry though, I hope my letter is read by everyone who thinks of going to Crown GMC in St. Petersburg. This will raise your level of doubt to go here at the least or you will kick yourself for getting shafted after reading this warning letter. I will be writing a letter to the Better Business Bureau. More