Crown Buick GMC - Service Center

New Key fobs Lost my second key fob and needed a tow to Crown Buick after speaking with Parts Manager Mr. Brunner the day before. I called Crown in the early after Lost my second key fob and needed a tow to Crown Buick after speaking with Parts Manager Mr. Brunner the day before. I called Crown in the early afternoon of Tuesday, 6/1/16 and hadn't received a call back by end of business. I called again Wednesday morning and left another message inquiring to the procedure of prices and left my inquiry on a voice mail. I called about four hours later and an employee put me through to the Parts Manager Robert Brunner. He returned my call about ten minutes later and was very helpful and referred me to Mr. Hevel in Service Department. Mr. William Hevel, a Service Advisor accommodated me with processing and reviewing the cost of two fob replacements and programming. I must commend Crown Buick GMC as they've undergone a renovation since I was last at the dealership in 2010. Their waiting room is clean and quiet as is the kiosk areas of Service personnel. The customer is away from any noise of the service warehouse so one doesn't hear drills and wrenches hitting the concrete or any other machines attending to cars. During the ninety minutes I waited, I noticed the majority of other personnel in red polo shirt attire walking through and acknowledging my presence. The rest room was also very clean and noticed an employee attending to the sink counter. The waiting room offers complimentary water and sodas for purchase as well as the standard potato chips and candy bars. My Service Advisor was correct as to the time involved for the maintenance of my car. During my wait, I also noticed a colleague of Mr. William Hevel named Chris Sullo attend to an elderly lady and her car issue. He is also to be commended to making her feel at ease and escorted her into her car upon drive up to the bay. Mr. Hevel escorted me over to Dorris Smith of the final processing the invoice order. William explained the charges for work completed and Doris processed the order. and I went on my way. I commend Crown on their refurbishment and soothing waiting room atmosphere. I would feel comfortable working with Mr. William Hevel if the occasion arises in the future. More

Oil Change Same day i call make a reservation half houur later i was at the dealer the service advisor that take care of me,did an excellent job.Thanks Same day i call make a reservation half houur later i was at the dealer the service advisor that take care of me,did an excellent job.Thanks More

As always We always get the best personalized service when we take our vehicles in. Bill knows us by name and treats us as friends, we couldn't be happier. We always get the best personalized service when we take our vehicles in. Bill knows us by name and treats us as friends, we couldn't be happier. More

1st service on my 2015 Buick, Encore Was a pleasant experience. William Hevel was my service advisor. He was friendly, courteous and efficient. Everything was completed in an hour includi Was a pleasant experience. William Hevel was my service advisor. He was friendly, courteous and efficient. Everything was completed in an hour including car wash. Very positive experience. More

Service I had to take my car in for a oil change and Chris my Service Tech was very friendly and had a smile on his face the whole time I was there. I had to take my car in for a oil change and Chris my Service Tech was very friendly and had a smile on his face the whole time I was there. More

AC Fixed on a Holiday Weekend Best Service I've ever experienced from a dealership on a weekend. My AC suddenly stopped working yesterday while temps have been in the 90s. Dealersh Best Service I've ever experienced from a dealership on a weekend. My AC suddenly stopped working yesterday while temps have been in the 90s. Dealership closer to my house gave me an appointment a week from now. Bill @ Crown got me fixed up same day! I'm very pleased. More