Crown Buick GMC - Service Center

2014 GMC Terraine I have found a service manager who finally understands women. When I call, he listens to my problem with my vehicle and gets me right in within the h I have found a service manager who finally understands women. When I call, he listens to my problem with my vehicle and gets me right in within the hour. Finds the problem, fixes, and I'm on my way with a satisfied smile. Dave goes beyond the extra mile to satisfy his customers and make them feel their problem is at the top of his list. His customers talked with me while I waited the short time for our vehicles and they to felt he went beyond his scope to make it happen for their vehicle and to get them out and on their way. He is definitely a team player. Please keep him. Thanks. Bobbie Mcveigh More

Thanks Dave Had an emergency battery issue late in the afternoon, Dave was able to get me in and out by 5 pm. Even took care of recall issues, plus a wash for me. Had an emergency battery issue late in the afternoon, Dave was able to get me in and out by 5 pm. Even took care of recall issues, plus a wash for me. Crown has always met or exceeded our expectations from sales to service. Today was especially great!! They do go the extra mile and it is appreciated...Thanks again, Dave!! Candace Lloyd More

Went in for service for a recall. I was a new customer at this dealership and went in for a recall service. Very friendly and made me feel good about their service. Appreciated the f I was a new customer at this dealership and went in for a recall service. Very friendly and made me feel good about their service. Appreciated the free car wash too! More

Great Experience I usually don't write reviews but this time I decided to take the time to do so because of the incredible experience I had at Crown GMC Service Dept. I usually don't write reviews but this time I decided to take the time to do so because of the incredible experience I had at Crown GMC Service Dept. I contacted Bill Hevel and as usual I received outstanding service. Bill, scheduled the appointment immediately. He was very kind and attentive throughout the process of my car being fixed. I was kept in the loop of all issues that came up. I also had the opportunity to discuss the issue with my car with the mechanic Chris Barnes. He was also very kind and explained my issues so I understood exactly what was happening and what needed to be taken care. Very kind people from the service writer to the mechanic always a joy to deal with. Would definitely recommend and be a returning customer. Thank you Lynda Keehan More

Crown GMC-Professional Grade Truck People We had an wonderful experience when we purchased our 2015 2500 Sierra HD last year. At the time we had traveled from Orlando because Crown had the ri We had an wonderful experience when we purchased our 2015 2500 Sierra HD last year. At the time we had traveled from Orlando because Crown had the right truck at the right price. Now this year we have traveled from Venice to have the truck serviced because we weren't pleased with the service that we had received from our local Venice dealer to see if there was any difference. Man! was there a difference. Like night and day! I made service appointment on line and was contacted almost immediately by Bill Hevel. He was able to give me the day and time that I had requested and answered all of my questions and addressed my concerns relative to a recall notice that I had received. Upon arriving at the dealership on the day and time requested I was immediately met by Bill who wrote up our service ticket and had the truck brought in right a way. I had also mentioned to him that my wife had dropped her prized necklace and locket down between the seats where it ended up under the carpet and into the abyss where I couldn't retrieve it. He stated that he would have his best diesel tech David Zisler check it out to see what he could do. My wife and then sat down in the very comfortable waiting area where coffee, water, cookies, popcorn and Wi-Fi are provided at no charge. A short time later David Zig as he likes to be called came out with a big smile on his face and handed my wife her locket. Simply amazing! Thank you to Bill and Zig. We'll be back! More

Amazing customer service Been to this dealer twice now and I have nothing but great things to day. The customer service is top of the line, the people there are very nice, and Been to this dealer twice now and I have nothing but great things to day. The customer service is top of the line, the people there are very nice, and it isn't your average dealer ship because they actually care about you rather than just making a deal. Had our car worked on by Bob Duncanson and he did an amazing job, and William Hevel was very nice and gave us the best of care. Then we are looking for a car and Amy Simpson who was very helpful in narrowing down the best car to fit our needs. We will be recommending this dealership to all our friends, families, and strangers! More

Regular Service Dave Biagi was a perfect gentleman, my car was serviced in a short time and much to my surprise they did a car wash. Thanks Dave Dave Biagi was a perfect gentleman, my car was serviced in a short time and much to my surprise they did a car wash. Thanks Dave More