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Crown Buick GMC

St. Petersburg, FL

4.9
3,701 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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5237 34th St N

St. Petersburg, FL

33714

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Showing 3,701 reviews

February 27, 2012

We had some issues but they have all been taken care of very satisfactorily. The service department is a well-run, first class operation and we love the car. More

by richbean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Ossenberg; Chris Sanborn
Mar 08, 2012 -

Crown Buick GMC responded

Dear richbean, Thank you for your time and feedback. We are so happy to hear that your service experience with us was better than you expected! Please let us know if you have any other issues. We'd be happy to help! Sincerely, Your Friends at Crown Buick GMC

November 21, 2011

We went to the crown gmc dealership with one thing in mind and that was to buy a new truck. The sales team was very helpful and understanding. They were very knowledgable about the trucks and helped us f More

by jeffharding
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
carrie pennington, tom williams, Carrie Pennington
Dec 05, 2011 -

Crown Buick GMC responded

Dear Jeff and Jackie Harding, Thank you for your time and feedback. We are delighted to hear that your purchase experience with us was second to none! We hope you are enjoying your new truck and look forward to working with you again in the future. Sincerely, Your Friends at Crown Buick GMC Suzuki

August 12, 2011

"We run on relationships" is the biggest misnomer in the whole automotive industry. At this Crown dealership we were hugely underappraised for our trade in. We were appraised at only $500 More

by rachel617
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cameron
Aug 25, 2011 -

Crown Buick GMC responded

We thank rachel617 for sharing their experience with us. Dealership reviews are a valuable tool and help to insure that we continue to provide our customers with the quality experience they expect and deserve. Our general manager has contacted rachel617 to talk about their experience in greater detail and will take the opportunity that conversation provided to improve how our staff manages customer expectations. We hope rachel617 will take us up on our offer to revisit our dealership in the future, allowing us to demonstrate our sincere desire to earn their trust.

Aug 30, 2011 -

Crown Buick GMC responded

We thank rachel617 for sharing their experience with us. Dealership reviews are a valuable tool and help to insure that we continue to provide our customers with the quality experience they expect and deserve. Our general manager has contacted rachel617 to talk about their experience in greater detail and will take the opportunity that conversation provided to improve how our staff manages customer expectations. We hope rachel617 will take us up on our offer to revisit our dealership in the future, allowing us to demonstrate our sincere desire to earn their trust.

May 09, 2011

I had my Pontiac Vibe towed in to replace a bad starter and had Harry assigned to cover my case. Harry is an incredibly kind, patient, and helpful person - I have honestly never experienced the caliber of More

by kate.mia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Harry
May 09, 2011 -

Crown Buick GMC responded

Dear kate.mia, Thank you for your time and feedback. We are delighted to hear that we were able to make your vehicle service experience so positive. Please let us know if there is anything else that we can do for you! Sincerely, Your Friends at Crown

September 07, 2010

Harry goes above and beyond for customer satisfaction. I followed Harry from Scott Buick to Crown. He has taken care of my cars for 15 years. I trust what ever Harry tells me my car needs because to date More

by frankmeola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Harry Ossenberg
Sep 07, 2010 -

Crown Buick GMC responded

Dear Frank, Thank you for your time and for your loyalty to Buick and Crown over the years. We are delighted to hear that we provide you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again! Sincerely, Your Friends at Crown Buick

August 31, 2010

Harry and all the people in the service department have been wonderful, going out of their way to rectify my problems. The techs have been very good also, explaining what had gone wrong, and what they did More

by joetallman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
harry
Aug 31, 2010 -

Crown Buick GMC responded

Dear joetallman, Thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with their service experiences! We look forward to seeing you again when your truck is ready for its next service. Sincerely, Your Friends at Crown BPGS

July 25, 2010

HARRY WAS VERY HELPFUL IN FIXING A MINOR BUT ANNOYING PROBLEM ON HIS OWN.HE EVEN FOUND THE PART AS HE FIXED A SIMILAR PROBLEM RECENTLY.HE WAS COURTIOUS AND VOLUNTEERED TO SERVICE ME AS THE [I ASSUME]REGU More

by WELLDONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : harry ossenberg
Jul 26, 2010 -

Crown Buick GMC responded

Dear WELLDONE, Thank you for your time and feedback. We are pleased to hear that your we were able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues. Sincerely, Your Friends at Crown PBG Suzuki

July 20, 2010

The problems with both my current Pontiac cars that were purchased from them have always been addressed quickly and efficiently. I do not have to wait for service to be done and the customer's satisfacti More

by Karen1122
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Berry, Greg Berry
Jul 20, 2010 -

Crown Buick GMC responded

Dear Karen1122, Thank you for your time and review. We appreciate hearing feedback from customers like you! We are so pleased to hear that we have been able to provide you with quick and convenient vehicle repair services. Your complete satisfaction is our #1 goal! Should you need anything else, please don't hesitate to call. Sincerely, Your Friends at Crown Pontiac

April 22, 2010

Both Russ and Ken gave courteous explanations to all questions we had. Both men were professional in every way. A brief chat with Carrie also was very professional and genuine. Hopefully, we will h More

by jfphotel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Russell and Ken
March 19, 2010

Overall experience was great...Sales person Roger was fantastic...Would recommend Crown to anyone and everyone in the future...Thank you so much for a great car...Quality of work and price were excellent More

by spencerlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roger Fuller
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