Crown Acura - Service Center

John Shaw is the best service advisor! He’s always very knowledgeable, helpful and honest. My car is repairs are always completed in a timely manner and John always offers a complementary He’s always very knowledgeable, helpful and honest. My car is repairs are always completed in a timely manner and John always offers a complementary car wash. He is the best! More

John Shaw is the best service advisor! He’s always very knowledgeable, helpful and honest. My car is repairs are always completed in a timely manner and John always offers a complementary He’s always very knowledgeable, helpful and honest. My car is repairs are always completed in a timely manner and John always offers a complementary car wash. He is the best! More

I had a great experience at Crown Acura, all thanks to John Shaw! He went above and beyond to ensure my car maintenance visit was smooth and hassle-free. I highly recommend Crown Acura and John Shaw for a John Shaw! He went above and beyond to ensure my car maintenance visit was smooth and hassle-free. I highly recommend Crown Acura and John Shaw for anyone needing top-notch car maintenance services. Thanks again for the excellent care! More

My yearly maintenance on my 2019 RDX Acura was due last week and my service manager John Shaw met me as I drove up and assured me that everything would be checked out. John and I went over what the mainten week and my service manager John Shaw met me as I drove up and assured me that everything would be checked out. John and I went over what the maintenance would be covering, and I happily gave my signature, for I am always very pleased with the careful attention given to my car. When I got in to drive it away, it was oh, so clean, inside and out. John Shaw always is delightful to see, and he always takes such good care. More

Thank you John for always taking care of us. We appreciate all you do! Jen We appreciate all you do! Jen More

Walked in without an appointment and John Shaw hooked me up. Changed my wipers with kind courtesy and professional attitude as always. Keep smiling John. Thank you for all that you do for us. up. Changed my wipers with kind courtesy and professional attitude as always. Keep smiling John. Thank you for all that you do for us. More

John Shaw is a professional and committed to his work. Excellent customer service. Great job! Excellent customer service. Great job! More

Bart again was amazing! I had some rim work done due to an off-roading experience. I was skeptical on getting the rim “patched” as I feared it wouldn’t look very good. Wit I had some rim work done due to an off-roading experience. I was skeptical on getting the rim “patched” as I feared it wouldn’t look very good. With Barts reassurance we proceeded with the patchwork. They did an AMAZING job. The rim looks brand new. I also had a car sensor issue and Bart went out of his way to fix that for me as well! I couldn’t thank Bart enough for everything he’s done for me so far! He is a great asset to Acura. I trust him and his judgement! THANK YOU BART! More

Above and Beyond Post-Hurricane(s) 27 Sept-14 Oct Two monster hurricanes in 2 weeks and Assistant Service Manager John Shaw was as SENSATIONAL as ever and STEADFAST in a crisis! He calmly and expertly c monster hurricanes in 2 weeks and Assistant Service Manager John Shaw was as SENSATIONAL as ever and STEADFAST in a crisis! He calmly and expertly coordinated all facets of the Insurance claim processing (including taking endless phone calls with insurance reps, etc) for my saltwater-flooded RDX which was deemed a total loss. I’ve been with John for over a decade and I’m now on my fourth RDX. I’m not exaggerating when I say that no matter the situation John’s impressive and he makes everything seem so effortless when you know it’s complicated and truly a lot of work behind the scenes. I couldn’t be more grateful for all he did to assist me from the moment I contacted him the morning after Helene while we were both dealing with my Insurance representatives and working to find a tow truck company available to take my RDX to Crown. John was so understanding and already working to expedite the process. (And he was expertly juggling all this when there were so many other clients who were in similar situations with flooded cars being brought in). Of course, John didn’t stop there with the Service aspect—he was also instrumental in ensuring I was immediately in process for a new replacement RDX. He had already engaged the wonderful Crown General Manager Sophie Morris and Sales Advisor Richard Morris to assist me! Thank you yet again John —you’re superb and the entire team at Crown is exceptional when it comes to looking out for your customers. Even epic hurricanes can’t deter you!! More

I had a recall part on my Integra; and Bart made sure to get me in as soon as possible and prioritized me and my vehicle. He was able to snag the parts I needed same day with no hassle. They took great ca get me in as soon as possible and prioritized me and my vehicle. He was able to snag the parts I needed same day with no hassle. They took great care of my car after the service and even washed it for me! The details don’t go unnoticed and thank you Bart for being the BEST! More