Crown Acura - Service Center

Crown Acura of Clearwater, FL is the type of dealership that Honda Motor Company. envisions seeing their clientele deal with. From the moment you pull into the service bay or car lot, you are recognized an that Honda Motor Company. envisions seeing their clientele deal with. From the moment you pull into the service bay or car lot, you are recognized and appreciated. I recently was on the prowl for a rare Acura that is not made anymore. I had dealt with one of their Sales Representatives, John... and he had been nothing but respectful, understanding, and accommodating. Unfortunately, the dealership was not able to acquire the vehicle and I was forced to purchase elsewhere. This situation was just out of their hands and had absolutely nothing to do with them. I had to break the news to them that I had found my dream car at another dealership. However, this was actually the beginning of my new found loyalty to this organization. I made a promise that day to return for all any and all service that would be associated with the car. John thanked me and wished me the best, thinking he would probably never see me again. Just another patron in his office taking up his time. A few months later uh oh! I needed service, just an oil change but service none the less. I promptly contacted Crown Acura of Clearwater, FL and booked my appoitment. "What are the chances that I would receive the type of treatment I experienced with the sales department, now with the service department?" VERY GOOD, I found out! Paul Haggarty, welcomed me to the service department. Personally escorted me to his desk, and we began the process. They ask you questions, actually listen to your requests, and act on them. Honesty is what I look for when someone is working on my vehicle. These guys are nothing but honest. They are extremely knowledgeable as well. I truly believe they take pride in their work representing Acura and ensuring that you are receiving nothing but the greatest service possible. I have to admit, Paul Haggarty goes above and beyond. His ability to deliver outstanding hospitality, deal with customers (like myself) that are extremely finicky and meticulous with the work being performed, and at the same time be 100% genuine is what makes me return. He is a great asset to Crown Acura, and should be commended. These guys keep you informed while the service is being done. They even go as far as to e-mail you and provide updates and notify when it is complete. Most surprising of all, is the fact they empathize with their customers. They will assist you with getting problems rectified that may even be out of their control, and even do their best to find discounts and coupons for you to use. I will continue to act on my loyalty to Crown Acura of Clearwater, FL as well as Honda Motor Company as a whole. Bring this group your business and you will not be disappointed. More

The service staff at Crown Acura is excellent. I changed dealerships over 5 years ago because a friend highly recommended the service department at Crown Acura. I was introduced to John Shaw at my first vi dealerships over 5 years ago because a friend highly recommended the service department at Crown Acura. I was introduced to John Shaw at my first visit and he has been my service manager ever since. John has always provided me with acurate quotes for my service with no surprises. He always provides me with a thorough explanation of the sevice performed and gives recommendations when it is appropriate. John is the consummate professional. Thank you John and the staff at Crown Acura! More