Crown Acura - Service Center

Bart Bartley Service Advisor Bart Bartley was very helpful with service and recall items for my 2009 TSX. Loaner car very helpful when repairs extended over weekend. One issue w Bart Bartley was very helpful with service and recall items for my 2009 TSX. Loaner car very helpful when repairs extended over weekend. One issue with repairs - car interior was dirty - grease on seats and floor mats, and sealant from windshield repairs got on exterior. More

Multiple services completed Tina Arendes our service rep was great and very helpful. She made sure our car was well taken care of and all of the services were completed to our sa Tina Arendes our service rep was great and very helpful. She made sure our car was well taken care of and all of the services were completed to our satisfaction. More

Oil change I went in for an oil change/tire rotation and was in and out in less than an hour! John Shaw was friendly and told me I would be done in an hour or he I went in for an oil change/tire rotation and was in and out in less than an hour! John Shaw was friendly and told me I would be done in an hour or he would give me a loaner because I had to be at work. The atmosphere in the service center cannot be compared to waiting at one of those "drive through" oil change service centers. More

Bart to the rescue! I recently had to take my wife's TSX in for an airbag recall. During the repair a screw was snapped off and therefore a 1 hour job was going to run i I recently had to take my wife's TSX in for an airbag recall. During the repair a screw was snapped off and therefore a 1 hour job was going to run into a second day while a new airbag could be delivered and installed. I was less than enthused with this happening but Bart stepped right up. He got me into a loaner car quickly and told me he'd call me when the part was in the following day. The next morning Bart called and told me that he was tracking the part and when it was supposed to be delivered. He called me again when it was delivered to Crown Acura. He called me again when my car was ready. He made a less than ideal situation much easier to handle and he had my car washed on top of that. Thanks Bart! More

Brian Clsusen and Tina Brian Clausen is always so professional and helpful when i have questions about my TLX service. He always has a smile on his face and really cares abo Brian Clausen is always so professional and helpful when i have questions about my TLX service. He always has a smile on his face and really cares about his customers. I had my first interaction with Tina this weekend and she was great also! Thanks to both of you! I appreciate all your help! More

Customer centered service I have had excellent experience with service for my 2015 Acura RDX at Crown Acura--in spite of the agency undergoing a complete renovation. Just toda I have had excellent experience with service for my 2015 Acura RDX at Crown Acura--in spite of the agency undergoing a complete renovation. Just today I took it in for an oil change and was made to feel like a queen---on a budget. John Shaw was very conscious of trying to get me the best price for the service we needed. He made the whole process of checking in and checking out go very swiftly and easily. Their philosophy and tradition is to do much more servicing than repairs which fits in perfectly with my philosophy; get the oil changes done when needed and at the same time---so I only have to take it in one time rather than several---have various repairs in anticipation of things breaking or wearing out. I probably could have gotten another 1,000 miles out of my tires, but I went ahead and had them replaced so I don't have to worry about the inconvenience of flats. John Shaw More