Crown Acura - Service Center

On my second Acura RDX from this dealership. Always use their service department who are friendly, honest, and efficient. John Shaw has been my go to service guy for the past 10 years. You ca Always use their service department who are friendly, honest, and efficient. John Shaw has been my go to service guy for the past 10 years. You can count on excellent service regardless as evidenced today with Bart Bartley's assistant with my emergency appointment. More

I had my first service visit at Crown Acura and Bart Bartley was my Service Advisor. He was exceptional in every way - courteous, honest, efficient and timely. I stayed while the service was done and i Bartley was my Service Advisor. He was exceptional in every way - courteous, honest, efficient and timely. I stayed while the service was done and it couldn't have been a better experience. Highly recommend Bart Bartley and Crown Acura! More

Car was ready as promised. Service advisor Bart Bartley very informative and professional. Will be back for service here! Service advisor Bart Bartley very informative and professional. Will be back for service here! More

I have had two of my Acura Mdx serviced at Crown Acura since 2018 and have even moved closer to another Acura dealership just down the street, but still drive about hour and half to Crown because of the g since 2018 and have even moved closer to another Acura dealership just down the street, but still drive about hour and half to Crown because of the great service. My service advisor Bart Bartley is always very professional and polite. More

Bart, as always, was incredibly helpful, knowledgeable, and accommodating. I plan to only bring my vehicle to Bart at the Crown Acura dealer for service. and accommodating. I plan to only bring my vehicle to Bart at the Crown Acura dealer for service. More

Bart did a fabulous job today as he always does. Crown Acura and Bart Bartley are the best. 3 Acura, 1 Service representative - Thank you Bart! Crown Acura and Bart Bartley are the best. 3 Acura, 1 Service representative - Thank you Bart! More

Bart was great. He checked me in quickly was clear about the timeframe and potential cost. The service went hours faster than anticipated and the check out was qui He checked me in quickly was clear about the timeframe and potential cost. The service went hours faster than anticipated and the check out was quick and painless. Great experience! More

John Shaw has been our service advisor for many years for 3 Acuras we purchased through Crown Acura, always great service. 3 Acuras we purchased through Crown Acura, always great service. More

I had to take my car in for a replacement of a part and there were no appointments and they were busy. My service advisor John Shaw told me to bring it in and they would take care of it . I had my car back there were no appointments and they were busy. My service advisor John Shaw told me to bring it in and they would take care of it . I had my car back the next day in great working order . I have had my MDX since 2010 and I have been able to keep it so long because of the great service at this dealership. I highly recommend if you are looking to purchase a vehicle or looking for great service to keep your vehicle in great shape that you go to this location. More

ALWAYS TOP-NOTCH Every service appointment with John Shaw is always exemplary and 29 June was no different. I had to unexpectedly reschedule a previous appointment the week prior but with John’s gracio Shaw is always exemplary and 29 June was no different. I had to unexpectedly reschedule a previous appointment the week prior but with John’s gracious help we found a convenient alternative the following week. Without fail every engagement with John is a pleasure and no matter whether it’s a routine service or an emergency maintenance issue, he is so helpful and professional. This time was a regular service that was estimated to take 2 1/2 -3 hours butJohn knew I was staying so he made sure my RDX was taken immediately to the service bay and was regularly checking on its progress and keeping me posted. And amazingly John had my car ready (and washed too!) in under 2 hours!! John and the service technician (Chris Renaud) were terrific. Thank you so much!! More