Crown Acura - Service Center

Very disappointed with crown acura, have a recall on my vehicle for more than 2 years now and they did not fix it. First they say that they dont have needed parts, then I took an appointment six months in vehicle for more than 2 years now and they did not fix it. First they say that they dont have needed parts, then I took an appointment six months in advance and they called one day before the appointment saying that they have to push it one more month, then they did the same thing again one day before the appointment saying they are backed up and unable to fix the recall. I do not trust this dealer anymore as they cant keep appointment booked MONTHS in advance. The customer is paying the price of their lack of planning. More

I always get such great service here. They are attentive and friendly. They explain my options carefully, even down to "you can wait, if you need to." I drive another hour farther than the closest Mini deal and friendly. They explain my options carefully, even down to "you can wait, if you need to." I drive another hour farther than the closest Mini dealer to get the service I want. More

Attitude adjustment needed Take your business elsewhere. Smarmy and indifferent parts department. Service tech depth of knowledge and experience not very deep. Mini of Take your business elsewhere. Smarmy and indifferent parts department. Service tech depth of knowledge and experience not very deep. Mini of Cleveland needs a people skills revamp from top to bottom, with an emphasis on the fact that the money COMES from the customer and that the customer is golden. It also helps that when parts and service goof up, they need to acknowledge that and work to correct the error. Right now the policy seems to be “F you” and “you need us more than we need you!” I try to use OEM parts and service, but I could easily buy my parts online from Mini Mania and many others, and I could take my mini to shops that actually employee Mini of Cleveland techs who have left mini of Cleveland (which should tell you something). My last three interactions with Mini of Cleveland have been terrible (1 in service and 2 with parts). Mini of Cleveland needs to shape up, because I’m about done dealing with them and I suspect I’m not the only one. More