Crown Acura

The Crown Acura Service Department is amazing, again. I just brought in my new MDX. I called in the day before and got an immediate appointment as the car has 1500 miles on it and the AC wasn't cooling I just brought in my new MDX. I called in the day before and got an immediate appointment as the car has 1500 miles on it and the AC wasn't cooling properly! I then sent an email to John Shaw the service manager and friend, and the moment I released the send button, he calls me! He had the appointment in front of him, and as usual very friendly, he would expedite whatever was needed! The car was brought in, they found the ac condenser with a leak, ordered it, and a day later I had the car back, with a full hand car wash, and ICE COLD AC in our 90deg temperatures! The cappuccino machine helped too, in the cafe! With my HVAC background, I asked John some pertinent technical questions and he was able to answer every one of them, spot on, and I was VERY impressed in what they did, step by step, and very pleased! Thank you John Shaw, as YOU will are my "Goto Service Advisor" forever and ever! Gonna soon get rid of my older Toyota Sienna, and go for a 2nd MDX or an RDX!......Thanks again.....Larry More

John Shaw always makes my visits quick, stress free & is always so kind & courteous with a smile on his face. Customer service like his is what brings me back! always so kind & courteous with a smile on his face. Customer service like his is what brings me back! More

Great first impression. Service was fast. Bart was excellent and helpful. I will definitely be back. Service was fast. Bart was excellent and helpful. I will definitely be back. More

John Shaw was helpful showing professionalism in the service provided regarding the maintenance I requested. He detailed the service provided and the estimated time to complete. Thanks John for a job service provided regarding the maintenance I requested. He detailed the service provided and the estimated time to complete. Thanks John for a job well done. More

Bart and the team at Crown Acura are the best. Easy in, easy out and the car runs like a champ! Thank you! Easy in, easy out and the car runs like a champ! Thank you! More

Logan was great to work with servicing my 15 year old Acura. Nice comfortable facilities. Acura. Nice comfortable facilities. More

I took my RDX in for service today. Logan was my technician and he did not disappoint. He was very nice and personable, very knowledgeable. I was able to get in and out in record time. Logan was my technician and he did not disappoint. He was very nice and personable, very knowledgeable. I was able to get in and out in record time. Very impressive! Thank you, Logan! More

John shaw provided me with excellent service once again this week. He's always so professional and makes sure every detail is taken care of. this week. He's always so professional and makes sure every detail is taken care of. More

John Shaw is an outstanding service advisor. He's very professional, honest, and personable. I highly recommend him. He's very professional, honest, and personable. I highly recommend him. More

Ask for Richard (Rich) Morris or Sophie Morris, they are the best! They both work as a team and are amazing in making the buying process really smooth. They go above and beyond for their customers and help the best! They both work as a team and are amazing in making the buying process really smooth. They go above and beyond for their customers and help as much as possible. They know what it takes to make a customer smile. More