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Crown Acura
Clearwater, FL
3,430 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget.
To learn more about The Better Way To Buy® visit Crown Cars.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:30 AM - 8:00 PM
Wednesday 10:00 AM - 5:00 AM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,430 reviews
January 16, 2024
I have been going to Acura for many years for service on my vehicles. John is always so helpful, friendly and informative. Always the best customer service my vehicles. John is always so helpful, friendly and informative. Always the best customer service More
by Kimpoore
Employees Worked With
January 12, 2024
John Shaw has gone ABOVE and BEYOND in providing exemplary services for our MDX. John not only accommodated scheduling our car pretty quickly but it was completed within the hour. Talk about outsta exemplary services for our MDX. John not only accommodated scheduling our car pretty quickly but it was completed within the hour. Talk about outstanding customer service! He was a life-saver in helping our family get our vehicles serviced sooner than later and avoid any inconvenience. Thanks so much John and the entire Crown Acura team! More
by shivaulie
Employees Worked With
January 12, 2024
John Shaw once again exceeds our expectations in providing service. He even helped me squeeze into an emergency appointment today to address a potentially dangerous tire issue on my MDX. He’s the r providing service. He even helped me squeeze into an emergency appointment today to address a potentially dangerous tire issue on my MDX. He’s the reason we keep purchasing Crown Acura vehicles the confidence of making a great quality purchase along with the peace of mind of getting top notch professional service as owners! We are a proud Crown Acura family! More
by Daniel Feliciano
Employees Worked With
January 11, 2024
First visit to Crown. Bart + Greg were amazing. Fast and cordial service. Ended up not charging for the diagnostic. Exceptional experience compared to other dealerships. Bart + Greg were amazing. Fast and cordial service. Ended up not charging for the diagnostic. Exceptional experience compared to other dealerships. More
by trevdogg
January 09, 2024
Service advisor John Shaw is amazing at what he does for work. He is on top of the ball with everything My Acura was ready when promised He kept me up-to-date with everything with a phone call. work. He is on top of the ball with everything My Acura was ready when promised He kept me up-to-date with everything with a phone call. More
by 0509yari
Employees Worked With
December 28, 2023
Logan Lane works very efficiently to take care of his customers. I was back on the road within an hour, and he gave me full transparency. If you ask me he deserves a raise. customers. I was back on the road within an hour, and he gave me full transparency. If you ask me he deserves a raise. More
by tayvon.mcnair616
Employees Worked With
December 18, 2023
Excellent service at this dealership. Bart Bartley took great care of my service needs and due to the expected time loaned me a vehicle to have lunch while I waited, and the car was ready Bart Bartley took great care of my service needs and due to the expected time loaned me a vehicle to have lunch while I waited, and the car was ready as promised when I returned.. Thanks Bart! More
by cjlerma
Employees Worked With
December 18, 2023
Information on the the true vehicle was misleading when Chris was questioned. I believe this vehicle was sold with the knowledge that Carfax information was more extensive than verbally stated by Chris whe Chris was questioned. I believe this vehicle was sold with the knowledge that Carfax information was more extensive than verbally stated by Chris when I questioned the report. I would caution purchases made with Crown Acura and representative Chris Duncanson. Service work completed on the vehicle front cameras and rear wear lengthy and protracted. According to Crown Acura service, the Adaptive Cruise Control and Lane Keep Assist are not Safety features. The flickering rear camera detection was also not a Safety Feature. Extensive delays on repair on both cameras. More
by blssexton
Employees Worked With
November 29, 2023
Simply Stellar! !—John, Sophie, David, Jay With nearly 12 years experience with Crown Acura —and now on my third RDX—I can say I’ve never had anything less than EX !—John, Sophie, David, Jay With nearly 12 years experience with Crown Acura —and now on my third RDX—I can say I’ve never had anything less than EXCEPTIONAL engagements whether on the Service or Sales side! And my most recent experience this week, trading up my 2021 RDX to a 2024 was equally outstanding. As always, Assistant Service Manager John Shaw (my advisor since the first time I brought my original RDX in) was spectacular!! He made sure I was again teamed up with a terrific group of Sales & Finance individuals and he accompanied me at the start of the process and checked in with me throughout. John is a gem—highly professional, knowledgeable and unfailingly honest in all our interactions over the years. And, I was so fortunate to be able to meet and work with the FANTASTIC General Manager Sophie Morris. She’s phenomenal— so organized and personable in preparing a range of options for me to consider—all specifically tailored to my priorities and budget, and including special incentives for me being a loyalty customer. She made it all seem effortless and made the entire experience a pleasure. I can honestly say every option presented was excellent!! Sophie also was supportive and wonderfully patient as I reviewed each option. No hassle, no pressure at all. But once I settled on a decision, Sophie was a whiz in getting everything teed up to expedite the transition from my 2021 to 2024 RDX. Including getting my preferred wheel rims transferred to the new vehicle. She’s truly superb and I’m so pleased John introduced me to her for this purchase!! For her part, Sophie, then brought in Sales Representative David Puckett to oversee the process. Third time is the charm, as David was fabulous —super helpful and a dynamo in managing all the details and keeping me informed. He steered it all seamlessly and was there into the early evening to make sure all was perfect as I received my new RDX. David also was exceptionally kind about spending extra time making sure I was familiar with all the new, additional technical features of this RDX. I couldn’t have asked for a more thoughtful, expert tutor! Thank you so much!! And the finance side was no less impressive thanks to Jay Rudio! He is amazingly efficient and a veritable Houdini with the paperwork!! Jay is extremely talented and has a personality to match. What an enjoyable experience it was meeting and working with him. More
by Debj
November 25, 2023
Visiting this dealership was an exception experience. I was greeted by Kai Walden who was so knowledgeable with the cars on the lot I was very impressed. Keep in mind I was not looking to buy a car that I was greeted by Kai Walden who was so knowledgeable with the cars on the lot I was very impressed. Keep in mind I was not looking to buy a car that day and between the financing available for me and the comfortable atmosphere at this dealership I’m a proud owner of an Acura TLX More
by Pegster
