Crown Acura

It never changes with Assistant Service Mgr John Shaw…except to be better as he always seems to find a way to raise the bar on an amazing service experience!! I say that confidently as he’s been ha Shaw…except to be better as he always seems to find a way to raise the bar on an amazing service experience!! I say that confidently as he’s been handling my appointments for over a decade now and I’m on my third RDX. This time I brought in my RDX to John during the week leading up to the Memorial Day weekend for a pre-road trip maintenance check and oil service. John was wonderful about fitting me into a busy schedule and expediting the process from the moment he greeted me. He’s consistently thorough and professional as well as genuinely helpful and engaging. And all that paid off when right from start he and the service technician noticed my RDX was missing a piece of trim along the roofline. As my RDX is new, it seems there may have been a loose latching mechanism from the factory. Knowing I was leaving on a trip in a few days, John immediately put in an order for the replacement trim. Meanwhile, John wasted no time in getting my RDX serviced and amazingly had me on my way in just over an hour. I couldn’t be more pleased. Always dependable, John contacted me the next afternoon to arrange bringing my RDX back in to have the new trim piece installed. John was super organized and upon arrival the second time that week had everything set up to attach the trim piece. I’m so grateful to John and the service technician for all they did to ensure my RDX was in perfect condition for my extended travel plans over the Memorial Day holiday. I’m happy to say my RDX ran beautifully the whole trip. You’re fantastic, John…THANK YOU!! More

John Shaw is an excellent auto service advisor. He’s always very helpful, knowledgeable, and communicates clearly about what my car needs. I appreciate his honesty and the time he takes to explain He’s always very helpful, knowledgeable, and communicates clearly about what my car needs. I appreciate his honesty and the time he takes to explain repairs and options. It’s reassuring to have someone so reliable and professional helping with my vehicle. More

I’ve been working with John Shaw for years, well after my car’s warranty expired. Working with John and Chris (the mechanic) is such a pleasant experience that I starting being my Honda to them for service i car’s warranty expired. Working with John and Chris (the mechanic) is such a pleasant experience that I starting being my Honda to them for service in addition to the Acura. John has always conveyed very clearly repairs that need immediate attention and other work that can be pushed down the road a bit. He always does his best to work around my schedule and does what he can to make the process as simple and convenient as possible. More

Mike Patton was fantastic. No pressure whatsoever. He listened to what we were looking for and delivered. Crown Acura has been a part of our family for many years which is No pressure whatsoever. He listened to what we were looking for and delivered. Crown Acura has been a part of our family for many years which is why we keep coming back. Excellent customer service, we have always been happy with their service. More

Mike Patton was extremely helpful in my inquiry of buying a used car. I would 100% recommend him and this dealership when looking for cars. a used car. I would 100% recommend him and this dealership when looking for cars. More

April 22, 2025 Crown Acura 18911US Hwy 19 N Clearwater, FL 33764 Attn: Bill Knopke Dear Sir: I had been driving my 1996 Acura Integra for almost 30 years. With 10 grandkids and a bus N Clearwater, FL 33764 Attn: Bill Knopke Dear Sir: I had been driving my 1996 Acura Integra for almost 30 years. With 10 grandkids and a busy life I needed a vehicle with more room. I just did not want to deal with a “car salesperson experience”, I dreaded even walking on to a car showroom floor. I finally did what I had to do and showed up at Crown Acura in Clearwater. Evan Lantry introduced my husband and I to Bill Knopke. There was no pressure to buy and no fast talk. Bill was knowledgeable, answered my questions, showed me some SUV’s and explained the differences. He was very professional and patience as I needed to sell my 1996 Integra first, that took almost 2 weeks. Bill kept in contact with me, still giving me more and more information about the RDXs. It took several trips to Crown Acura for me to really make up my mind. I purchased my perfect SUV on 04/15/2025. This was such a fun and wonderful experience. On our visits to the showroom Evan Lantry always made a point to ask if he could assist in anyway, answer any questions or anything. We were always offered coffee too! We love coffee! Once we made a decision, Jay Rudio prepared all the financial and necessary paperwork. He was very professional and efficient. He explained each and every document we signed. We appreciated that. Jeremy Stebbins was prompt in getting in contact with me to schedule the 9H Ceramic Coating. He worked with me, as we had some conflict in available days, to bring our RDX in for the coating process. He also was professional and courteous and helpful. All in all, buying this vehicle from Crown Acura was a fantastic and enjoyable experience. Over the years we have heard some terrible experiences from friends and family who visited other car dealers. I highly recommend Crown Acura to anyone who wants a great experience with buying a vehicle. Sincerely, Diane and Ken Christensen CC: Mike Langel, Assistant Vice President, Acura National Sales More

Very good deal on car among 4 in the state. John Shaw in service is Top 1 I've ever dealt with in 45+ years of cars. Professional, goes above and beyond expectations!!! John Shaw in service is Top 1 I've ever dealt with in 45+ years of cars. Professional, goes above and beyond expectations!!! More

I had a great experience at Crown Acura thanks to Gillian Barnes. We had a very short window to buy our daughter a car for her 18th birthday. We had gone to several dealerships and couldn’t find what we were Barnes. We had a very short window to buy our daughter a car for her 18th birthday. We had gone to several dealerships and couldn’t find what we were looking for. The selection of cars and warranty provided at Crown Acura was beyond what I had seen at other dealerships. When I called about a specific car and stated that it could take us a while to get there with traffic, Gillian Barnes insisted we stop in and offered to stay late to show us the vehicle. She took her time to share details about the car and answer our questions. We ended up buying the car that night and she ensured it was washed, although many had already left for the night. Her genuine care, patience and customer service skills went above and beyond our expectations. And our daughter freaked out when we surprised her with her new car! ❤️ More

This is my 2nd purchase from Crown Acura, and it was a great experience. Thank you Crown for making this an easy transaction, with no stress…. Andy Lewis great experience. Thank you Crown for making this an easy transaction, with no stress…. Andy Lewis More

Chris Duncanson helped my parents purchase their Acura MDX vehicle in a timely and efficient manner! We were able to trade in an old used vehicle and was offered the Acura at a fair price. The process was MDX vehicle in a timely and efficient manner! We were able to trade in an old used vehicle and was offered the Acura at a fair price. The process was quick and efficient, and Chris had been super communicative and helpful throughout the entire process. Chris even helped my parents make appointments to fix some of the issues on the purchased use vehicle. He had been super accommodating and considerate throughout the entire process, we can't recommend his services enough! More