Crown Acura

I have bought 3 Acuras from this dealership and Vince. Vince is knowledgeable, accommodating and aims to please. I won’t deal with anyone else. Vince is knowledgeable, accommodating and aims to please. I won’t deal with anyone else. More

I had a very nice experience when buying an ILX. My sales rep was Vince Gill Cuffaro and he did a great job. I had a lot of questions and he answered them promptly. He organized delivery to my hou My sales rep was Vince Gill Cuffaro and he did a great job. I had a lot of questions and he answered them promptly. He organized delivery to my house so it was really effortless for me. The whole process from start to finish went well and I am quite happy with how everything went. Thanks to Vince and the car delivery guys from Crown! More

My salesperson, Vince, always does a great job with understanding what I'm looking for and helping find a good fit...on Acura #6 now from this dealer understanding what I'm looking for and helping find a good fit...on Acura #6 now from this dealer More

Vince Gill Cuffaro at Crown Acura Cleveland was awesome! !! I found the car of my dreams online, went in to Crown Acura and Vince sold me the car!!! Simple and quick THANK YOU VINCE !! I found the car of my dreams online, went in to Crown Acura and Vince sold me the car!!! Simple and quick THANK YOU VINCE More

Bought a '24 MDX Advance from Crown, my first purchase from this dealership. Great experience in every regard. My salesman, Matthew D, exemplifies the type of salesperson we all hope to find when purchasi from this dealership. Great experience in every regard. My salesman, Matthew D, exemplifies the type of salesperson we all hope to find when purchasing a car -- he knows his product line very well; he is courteous, accommodating, and helpful without being pushy in any way; and he is fair & open when negotiating a purchase price. The finance manager was also helpful without being too pushy with optional products & warranties. I certainly won't hesitate to send family & friends to Crown (and to see Matthew specifically) whenever they're looking for an Acura. More

We worked with Sean on our recent car purchase. He was straight up with us about everything. We drove from more than five hours away, and everything was ready for us upon arrival. I have to say He was straight up with us about everything. We drove from more than five hours away, and everything was ready for us upon arrival. I have to say that this was one of the most car buying experiences that we have had in a long time. More

Renee promptly responded to my inquiry of the vehicle availability. We decided to go take a test drive and she had it out front and ready to go when we arrived. We ended up buying the vehicle and the who availability. We decided to go take a test drive and she had it out front and ready to go when we arrived. We ended up buying the vehicle and the whole process was quick and professional and Renee was pleasant and helpful. More

I always get such great service here. They are attentive and friendly. They explain my options carefully, even down to "you can wait, if you need to." I drive another hour farther than the closest Mini deal and friendly. They explain my options carefully, even down to "you can wait, if you need to." I drive another hour farther than the closest Mini dealer to get the service I want. More

Attitude adjustment needed Take your business elsewhere. Smarmy and indifferent parts department. Service tech depth of knowledge and experience not very deep. Mini of Take your business elsewhere. Smarmy and indifferent parts department. Service tech depth of knowledge and experience not very deep. Mini of Cleveland needs a people skills revamp from top to bottom, with an emphasis on the fact that the money COMES from the customer and that the customer is golden. It also helps that when parts and service goof up, they need to acknowledge that and work to correct the error. Right now the policy seems to be “F you” and “you need us more than we need you!” I try to use OEM parts and service, but I could easily buy my parts online from Mini Mania and many others, and I could take my mini to shops that actually employee Mini of Cleveland techs who have left mini of Cleveland (which should tell you something). My last three interactions with Mini of Cleveland have been terrible (1 in service and 2 with parts). Mini of Cleveland needs to shape up, because I’m about done dealing with them and I suspect I’m not the only one. More